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Old 03-12-2017, 12:57 PM   #21226
restorativejustice
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Re: Unibet - Official Thread

^^^^^
How could you stop it if true?

If a program is just telling him how to play hands pre-flop, he could run a laptop beside the one he is playing on and input his hand to get the suggested option and its frequency and Unibet would never know.
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Old 03-12-2017, 01:04 PM   #21227
Coolstorybro.
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Re: Unibet - Official Thread

Quote:
Originally Posted by restorativejustice View Post
^^^^^
How could you stop it if true?

If a program is just telling him how to play hands pre-flop, he could run a laptop beside the one he is playing on and input his hand to get the suggested option and its frequency and Unibet would never know.
I guess it would be up to Unibet to decide if they want players like that on their site then. I would stop playing if given a choice between that and playing incredibly slow games vs someone using 3rd party software. It wouldn't surprise me if there were multiple higher stakes players using it on Unibet though, I've encountered a fair few who are very slow on a lot of decisions. Obviously they could be playing more tables on other sites but I wouldn't rule anything out at the moment.
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Old 03-12-2017, 01:53 PM   #21228
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Re: Unibet - Official Thread

^^^^^
As I asked, putting aside "proving" it how could Unibet stop it? If the person is using a laptop beside their computer, how can you stop it? Is having a review of a player's history and size/betting frequency to see if something fishy enough to get them banned and their funds frozen if their patterns match known programs?

Is a shorter time bank the answer? Curious for your or Andrew's suggestions as this "problem" will only get more frequent in the future with advances in technology.
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Old 03-12-2017, 02:08 PM   #21229
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Re: Unibet - Official Thread

True, I do think it would be hard to prove or prevent other accounts using, especially because I can't use a HUD. I have no idea what the solution is, would be interested to hear from Andrew.
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Old 03-12-2017, 06:22 PM   #21230
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Re: Unibet - Official Thread

any plans on adding €€ to bb converter at some point??
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Old 03-12-2017, 06:54 PM   #21231
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Re: Unibet - Official Thread

hi Andrew,
there is a tiny visual problem with avatars, after playing for a while there appears some kind of smudge around some of the avatars, similar to what you can see in this image:



not a big deal, but would be nice if you could fix it.
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Old 03-13-2017, 04:03 AM   #21232
Aces123123
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Re: Unibet - Official Thread

Quote:
Originally Posted by KrustyTheClown View Post
Thanks Andrew.

Not sure if this is possible but I'd like to report some **** for slowrolling.
SADFOX3 was his alias.
I would like to report a player that checkraised me
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Old 03-13-2017, 09:26 AM   #21233
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Re: Unibet - Official Thread

Bug report:

Client open for 2-3 hours, forgot to restart before next session.
The client crashed either when opening the 11th or 12th table and/or when a minor challenge was complete.

I have noticed this before, when client crashes at same time as a challenge completion if client open for a while.
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Old 03-14-2017, 06:32 AM   #21234
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Re: Unibet - Official Thread

Quote:
Originally Posted by koae View Post
Some weird stuff, while playing the same guy, on the right table he was disconnected from 1st hand while on the other one he managed to play the entire match.
I guess he didn't notice the table had timed out.

Quote:
Originally Posted by koae View Post
I read that you are planning to add jackpot sngs, are these a priority for you in the near future?
Quote:
Originally Posted by OldBurf View Post
Please No, I hope not. Go play every other site if you want jackpot SNG.
The problems with Expresso include that they're very high variance and very high rake. That makes it very hard for there to be many long term winners. If we could find a way around those problems, we'd probably make a version of the game.

Quote:
Originally Posted by OldBurf View Post
Having issues clicking this set of links to various things after client has been open for a couple hours playing a couple sessions.

Thanks, I've passed this on to the developers.

Quote:
Originally Posted by KrustyTheClown View Post
Thanks Andrew.

Not sure if this is possible but I'd like to report some **** for slowrolling.
SADFOX3 was his alias.
Quote:
Originally Posted by LektorAJ View Post
Hopefully, it isn't possible to report someone for this.

Let the recreational players amuse themselves however they want.
Quote:
Originally Posted by KrustyTheClown View Post
I'm not saying he should be punished or something, but I think this kind of behavior isn't what Unibet envisions with their philosophy.
Just a friendly warning would be enough.
Quote:
Originally Posted by GermanKid View Post
Be careful with interpreting something as a slowroll. He could have aswell just disconnected or have something going on IRL.
Quote:
Originally Posted by Dubnjoy000 View Post
True. Or he might be Asian/another country where slowrolling is seen as humorous.
If someone's intentionally slowing the games down, we should step in, but I don't think we should get involved here. There're too many grey areas and I don't think it's a productive use of our time.

Quote:
Originally Posted by GermanKid View Post
@UnibetAndrew
Thanks for the answer. I have now changed my email to @gmail.com hope this fixes the issue. Would you be so kind and ask the third line guy to try and send it to that new adress? Thanks so much!
Could you ask regular support please?

Quote:
Originally Posted by darkzpf View Post
Andrew, please extend my double trouble ticket
Sure, done.

Quote:
Originally Posted by RK_95 View Post
Another bug: Break clock shows time longer than 5 minutes. It started at 5:13 and disappeared with 0:13 left on it.
https://gyazo.com/87007b676f65b731d3fa3796b0844de5
Thanks, I've passed this on to the developers.

Quote:
Originally Posted by hyypnooomaaaan View Post
Hello, Andrew, can you extend my double trouble and super double freerolls tickets, Thanks! Login Rocketaaa
Sure, done.

Quote:
Originally Posted by Coolstorybro. View Post
Andrew, what is Unibet's stance on players using 3rd party software?
Nothing that interacts with the client is allowed.

Quote:
Originally Posted by Coolstorybro. View Post
Been playing HU against a player named Skier_5 a fair bit recently and it's only just dawned on me that it's the same guy that was using 3rd party software on Stars which caused/prompted them to change their 3rd party tool policy
I've been friends with Skier for the past ten years or so.

The way PS handled this was really dodgy - he submitted his software for approval, which they gave. At that point, his software was a series of voice-activated charts. Someone complained about it a few weeks later, and PS decided to out Skier as the person they were complaining about, and decided to change their rules so that they could ban the program. Skier then remade the program so that it was an offline training tool, which is the state it's currently in. It's pretty bad of PS to out Skier when he was honest enough to even make them aware of his program.

So, the software he uses doesn't interact with the client. It's for training outside the games, like PioSOLVER or the various ICM training tools. So, it isn't against our site rules.

Only people in his cartel/stable use his program. The player you mention is not Skier and it isn't not anyone in his stable.

But, there're other cartels that have built similar programs, and I doubt they all have the moral scruples that Skier does, and I imagine some of them are running in real time and telling them what to do. This is definitely a problem that's going to grow as online poker matures further, and it's one of the reasons we have invested a lot in our fraud team. This kind of software is very much against our rules.

Quote:
Originally Posted by Coolstorybro. View Post
Furthermore, a lot of his decisions take 5+ seconds which would add to my suspicion.
I'll ask our fraud department to look into it.

Quote:
Originally Posted by restorativejustice View Post
As I asked, putting aside "proving" it how could Unibet stop it? If the person is using a laptop beside their computer, how can you stop it? Is having a review of a player's history and size/betting frequency to see if something fishy enough to get them banned and their funds frozen if their patterns match known programs?
The solution is to have also solved the game yourself, and look at the number of times a player deviates from the optimal frequencies. The best players, using training tools, make mistakes some percentage of the time. But people using in-game tools, won't make frequency mistakes.

This is how you detect cheating in online chess or backgammon. Real people deviate from the optimal strategy, no matter how good.

But I think in the long term, headsup games will effectively die, like fixed limit holdem has. People will get close enough to the GTO strategy that nobody has a big enough edge to beat rake.

Six max and deeper games should survive though. The former because there's no real way to get the GTO solution in a 3+ player game. The development of poker will mean that people get better and better at SB vs BB and, to a lesser extent, BTN vs BB or CO vs BTN situations, as they can expect them to be headsup.

The latter game can survive because it takes a lot of processing power to find the equilibrium when there're more bet sizings available. This isn't a long term solution though, as processing power is still increasing pretty rapidly, even if we potentially aren't holding to Moore's Law any more.

So I think the medium term solution to HUSNG being solved is to run them at 100bb and maybe faster blind times. I don't think we're at the stage we need to change them yet though.

I also have a couple of more devious ways to defeat GTO solvers, but they're quite hard to build, so that'll take a while.

Quote:
Originally Posted by Coolstorybro. View Post
True, I do think it would be hard to prove or prevent other accounts using, especially because I can't use a HUD. I have no idea what the solution is, would be interested to hear from Andrew.
I think the only way to detect this kind of cheating is if you have a similar program and access to all the hand histories. A HUD won't help.

Quote:
Originally Posted by doctor877 View Post
any plans on adding €€ to bb converter at some point??
No, we aren't allowed. It's against the licensing terms in a couple of different jurisdictions - it has to be clear at every stage what monetary amount people are betting.

Quote:
Originally Posted by kapetain View Post
hi Andrew,
there is a tiny visual problem with avatars, after playing for a while there appears some kind of smudge around some of the avatars, similar to what you can see in this image:



not a big deal, but would be nice if you could fix it.
Thanks, I'll pass this on to the developers. We had someone internally do a UX review of the client and they found literally 100+ small things for us to fix. I really want to allocate some development time to polishing the client, because I think it helps with our long term retention. Hopefully we can start putting that time in soon.

Quote:
Originally Posted by OldBurf View Post
Bug report:

Client open for 2-3 hours, forgot to restart before next session.
The client crashed either when opening the 11th or 12th table and/or when a minor challenge was complete.

I have noticed this before, when client crashes at same time as a challenge completion if client open for a while.
Thanks, I've passed this on to the developers.
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Old 03-14-2017, 09:24 AM   #21235
Coolstorybro.
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Re: Unibet - Official Thread

Thanks for the reply Andrew, although I feel your friendship with Skier may have clouded your judgement a bit when discussing the Stars situation. As far as I'm aware, PS have the ability to view any other programs you have open so I'm not sure Skier letting Stars know is him being this moral guy, more that he wants to protect himself from a ban if they were to disapprove of it.

Regardless, I'm more worried about Unibet and as someone that plays the highest stakes HUSNG's with not a single piece of software, it concerns me that there will be players I'm playing against who are using software in real time to gain an advantage, something I worry more about when certain players are using a lot of time for many decisions. What assurances can Unibet offer that everything is being done to prevent players from being able to do this?

Thanks for your time.
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Old 03-14-2017, 02:08 PM   #21236
iRaiseProffs
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Re: Unibet - Official Thread

Hi Andrew,

I just registered a €2 Unibet Open sat from the tournament-lobby you get to see when your are logging in. While I have many €2 Unibet Open tickets, I didn't get any option to choose if I want to pay with one of my tickets or with cash. And it deducted €2 from my account while I wanted to use one of my tickets (which seems logical, right?) Can you refund €2 into my account and deduct 1 €2 Unibet Open sat ticket? Is this a bug or how could this happen? My username is Pharmacist
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Old 03-14-2017, 02:40 PM   #21237
blainetoms
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Re: Unibet - Official Thread

Hi Andrew, I just manged to setup my desktop PC at my new place and have previously been using just a laptop to play on the client.

I've run into an issue where whenever I start the client and open a table it just completely crashes, this has never been a problem on my laptop and both systems are running a fully up to date version of windows 10 Pro.

I've checked everything I can think of my end, uninstalled and reinstalled, ran as admin etc etc, there doesn't seem to be any specific error code, the client just crashes as soon as a table is opened on my desktop machine.

I'd rate my desktop as pretty damn stable as I regularly use a number of high end graphics apps and pretty taxing games with no problems.

Specs:
OS: Win 10 Pro
Processor: AMD FX 6 Core 3.8GHz
Graphics: AMD Radeon HD7700
RAM: 14GB

Any help or advice would be great as right now my desktop is completely useless with regards to playing on the client and moving back to my laptop whilst being a temporary fix isn't ideal.

cheers
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Old 03-15-2017, 06:40 AM   #21238
UnibetAndrew
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Re: Unibet - Official Thread

Quote:
Originally Posted by Coolstorybro. View Post
Thanks for the reply Andrew, although I feel your friendship with Skier may have clouded your judgement a bit when discussing the Stars situation. As far as I'm aware, PS have the ability to view any other programs you have open so I'm not sure Skier letting Stars know is him being this moral guy, more that he wants to protect himself from a ban if they were to disapprove of it.
I wouldn't have mentioned the link if it seemed likely to me there was a problem. PS behaved incredibly badly by outing who was behind a program and who was in his stable, particularly when he went out of his way to comply with their rules.

Seeing which programs are open is irrelevant if you want to hide what you're doing. Just name your program explorer.exe or whatever.

Quote:
Originally Posted by Coolstorybro. View Post
Regardless, I'm more worried about Unibet and as someone that plays the highest stakes HUSNG's with not a single piece of software, it concerns me that there will be players I'm playing against who are using software in real time to gain an advantage, something I worry more about when certain players are using a lot of time for many decisions. What assurances can Unibet offer that everything is being done to prevent players from being able to do this?
What assurances can anyone give here? I think I've shown that I understand how this software works and what it does, which demonstrates we have looked into this quite a bit. We are always working to ensure that players aren't breaking our terms & conditions.

Quote:
Originally Posted by iRaiseProffs View Post
I just registered a €2 Unibet Open sat from the tournament-lobby you get to see when your are logging in. While I have many €2 Unibet Open tickets, I didn't get any option to choose if I want to pay with one of my tickets or with cash. And it deducted €2 from my account while I wanted to use one of my tickets (which seems logical, right?) Can you refund €2 into my account and deduct 1 €2 Unibet Open sat ticket? Is this a bug or how could this happen? My username is Pharmacist
I'm not sure why it took money instead of the ticket, I thought that bug was fixed. I've passed it on to the developers. I've also passed your post on to our 3rd line guy so that he can credit you the €2. I won't remove the ticket.

Quote:
Originally Posted by blainetoms View Post
Hi Andrew, I just manged to setup my desktop PC at my new place and have previously been using just a laptop to play on the client.

I've run into an issue where whenever I start the client and open a table it just completely crashes, this has never been a problem on my laptop and both systems are running a fully up to date version of windows 10 Pro.

I've checked everything I can think of my end, uninstalled and reinstalled, ran as admin etc etc, there doesn't seem to be any specific error code, the client just crashes as soon as a table is opened on my desktop machine.

I'd rate my desktop as pretty damn stable as I regularly use a number of high end graphics apps and pretty taxing games with no problems.

Specs:
OS: Win 10 Pro
Processor: AMD FX 6 Core 3.8GHz
Graphics: AMD Radeon HD7700
RAM: 14GB

Any help or advice would be great as right now my desktop is completely useless with regards to playing on the client and moving back to my laptop whilst being a temporary fix isn't ideal.

cheers
Could you post the first two pages of your dxdiag please? win key + r, dxdiag, then screenshot. It'll help us track the problem down.
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Old 03-15-2017, 08:25 AM   #21239
want_to_fold
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Exclamation Re: Unibet - Official Thread

I realize this might be funny and look like a joke, but it's not. Hell, support in all likely hood thinks I am trolling hence their attitude. It truthfully happened, honest to God.

I was playing Heads Up. Villain raised my limp, I, without paying much attention here, hold a weak hand and click the left most button to fold it. I see a flop however and just assume I must have misclicked but still no alarm bells go off. Flop is one I can peel, so I do. On turn it finally fully dawns on me that there is no FOLD button present when I am barreled into. River same thing. In the confusion I did manage to take a screenshot of the River. Next hands the issue was present too. I haven't played since this happened for obvious reasons.

I have sent the screenshot and my log file to support more than 24 hours ago, no reply. As well as twice contacted Live Chat support, that apparently thought this is a joke and disconnected the chat twice.


image hosting

Last edited by want_to_fold; 03-15-2017 at 08:36 AM.
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Old 03-15-2017, 08:41 AM   #21240
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Re: Unibet - Official Thread

Quote:
Originally Posted by want_to_fold View Post

unibet obv tellin you that J high is gud m8, just call
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Old 03-15-2017, 08:43 AM   #21241
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Re: Unibet - Official Thread

Button looks too low down.
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Old 03-15-2017, 08:45 AM   #21242
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Re: Unibet - Official Thread

I agree it looks displaced. FWIW I also think I had avatars enabled but they are not in the screenshot. Puzzling.

Last edited by want_to_fold; 03-15-2017 at 09:09 AM.
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Old 03-15-2017, 09:32 AM   #21243
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Re: Unibet - Official Thread

Quote:
Originally Posted by UnibetAndrew View Post
If someone's intentionally slowing the games down, we should step in, but I don't think we should get involved here. There're too many grey areas and I don't think it's a productive use of our time.
While on that topic I was wondering what your stance is on a player who plays more tables than he can handle? There is a player at NL400 who is on all the tables and is really slowing the games down. I don't want to mention the alias here but I could PM you the alias if needed.

Also congratz on improving the poker client alot! Just tried playing cash games and the client runs smooth on my computer now. Now that swedish site SvenskaSpel failed at introducing a new client (it's current state is way worse than your client ever was) I'm most likely returning to Unibet.
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Old 03-15-2017, 09:45 AM   #21244
Coolstorybro.
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Re: Unibet - Official Thread

Quote:
Originally Posted by UnibetAndrew View Post
I wouldn't have mentioned the link if it seemed likely to me there was a problem. PS behaved incredibly badly by outing who was behind a program and who was in his stable, particularly when he went out of his way to comply with their rules.

Seeing which programs are open is irrelevant if you want to hide what you're doing. Just name your program explorer.exe or whatever.



What assurances can anyone give here? I think I've shown that I understand how this software works and what it does, which demonstrates we have looked into this quite a bit. We are always working to ensure that players aren't breaking our terms & conditions.
I'm not questioning your knowledge personally but please remember that as someone that has almost no knowledge into how these softwares work, it's only natural to have concerns.
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Old 03-15-2017, 04:19 PM   #21245
OldBurf
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Re: Unibet - Official Thread

Possible tweak here: make the 'fold to any bet' button only submit the click if mouse cursor is still over it. Just like the fold/checkcall/bet buttons.
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Old 03-15-2017, 05:51 PM   #21246
PretzelMonies
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Re: Unibet - Official Thread

Quote:
Originally Posted by want_to_fold View Post
I realize this might be funny and look like a joke, but it's not...
I had a similar thing happen a few days ago:

http://imgur.com/Evqbjc7
http://imgur.com/pnoNKlK

Both times on the same table on consecutive hands, but the other two tables I was playing at the time were unaffected and once i'd closed and reopened the offending table the buttons returned to normal.

Here are my DirectX stats again if you need them Andrew:

http://imgur.com/qTQBbHZ
http://imgur.com/XUkZnJQ
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Old 03-15-2017, 05:59 PM   #21247
abrblja
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Re: Unibet - Official Thread

Instead of the Cash Balance in the top right corner it shows ???. When I click on it I still get ???

Btw, I haven't logged in since December and just saw that I got 2x €50 cash tickets in January. Could you reactivate / get me new ones? Thank you.

SN: Gone2Heaven
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Old 03-15-2017, 07:07 PM   #21248
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Re: Unibet - Official Thread

Quote:
Originally Posted by abrblja View Post
Instead of the Cash Balance in the top right corner it shows ???. When I click on it I still get ???

Btw, I haven't logged in since December and just saw that I got 2x €50 cash tickets in January. Could you reactivate / get me new ones? Thank you.

SN: Gone2Heaven
Click on the grey dot next to "show balance" after clicking on the 3 ???

.. don't worry, you're not the first
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Old 03-15-2017, 08:56 PM   #21249
Mex93
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Re: Unibet - Official Thread

Hi Andrew,

My 50 UO ticket is about to expire, could you please extend it?

Alias: Lestienne

Thank you
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Old 03-16-2017, 06:25 AM   #21250
UnibetAndrew
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Re: Unibet - Official Thread

Quote:
Originally Posted by want_to_fold View Post
I was playing Heads Up. Villain raised my limp, I, without paying much attention here, hold a weak hand and click the left most button to fold it. I see a flop however and just assume I must have misclicked but still no alarm bells go off. Flop is one I can peel, so I do. On turn it finally fully dawns on me that there is no FOLD button present when I am barreled into. River same thing. In the confusion I did manage to take a screenshot of the River. Next hands the issue was present too. I haven't played since this happened for obvious reasons.


image hosting
Quote:
Originally Posted by PretzelMonies View Post
I had a similar thing happen a few days ago:

http://imgur.com/Evqbjc7
http://imgur.com/pnoNKlK

Both times on the same table on consecutive hands, but the other two tables I was playing at the time were unaffected and once i'd closed and reopened the offending table the buttons returned to normal.

Here are my DirectX stats again if you need them Andrew:

http://imgur.com/qTQBbHZ
http://imgur.com/XUkZnJQ
Thanks for the reports, we received another case of this yesterday too, so we'll add this to the bug report.

The developers say: "were there any disconnections or timeouts in the previous hand? did you have the 'play' button corrupted in the previous hand?"

Quote:
Originally Posted by want_to_fold View Post
I have sent the screenshot and my log file to support more than 24 hours ago, no reply. As well as twice contacted Live Chat support, that apparently thought this is a joke and disconnected the chat twice.
What's your alias? i'll ask our 3rd line support to look into what support were doing in chat.

Quote:
Originally Posted by SleazyP84 View Post
Button looks too low down.
Quote:
Originally Posted by want_to_fold View Post
I agree it looks displaced. FWIW I also think I had avatars enabled but they are not in the screenshot. Puzzling.
The other report we had said that there were disconnections & someone sitting out the hand prior, which appears to be related to the wrong button position.

Quote:
Originally Posted by Joshua View Post
While on that topic I was wondering what your stance is on a player who plays more tables than he can handle? There is a player at NL400 who is on all the tables and is really slowing the games down. I don't want to mention the alias here but I could PM you the alias if needed.
If someone is consistently slowing the games down, we will take action. If you PM me the alias, we can have a look.

Quote:
Originally Posted by Joshua View Post
Also congratz on improving the poker client alot! Just tried playing cash games and the client runs smooth on my computer now. Now that swedish site SvenskaSpel failed at introducing a new client (it's current state is way worse than your client ever was) I'm most likely returning to Unibet.
Thanks. I believe SvenskaSpel will move again to the latest version of that software in a few months, so that'll presumably help them.

Quote:
Originally Posted by OldBurf View Post
Possible tweak here: make the 'fold to any bet' button only submit the click if mouse cursor is still over it. Just like the fold/checkcall/bet buttons.
Hm, what does it do differently?

Quote:
Originally Posted by Mex93 View Post
My 50 UO ticket is about to expire, could you please extend it?
Sure, done.
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