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11-30-2015
, 07:47 AM
So, connection wasn't good for very long there. Looks like it's pretty unstable at the moment.
We've cancelled & refunded:
2307186 | €70 GTD Ante One 2015-11-30 10:00:00
2307187 | €50 GTD Two 2015-11-30 10:00:00
2307198 | €150 GTD Turbo Bounty 2015-11-30 10:30:00
According to rule 27 of the site rules.
We've also cancelled these upcoming tournaments:
2301787 | Unibet Open Freeroll | 0 | 2015-11-30 11:05:00
2301788 | Unibet Open €10 | 0 | 2015-11-30 11:05:00
2307206 | €50 GTD Four for Noon | 0 | 2015-11-30 11:00:00
2307216 | €50 GTD Four Turbo | 0 | 2015-11-30 11:30:00
Sorry, had finished with the thread for the day by then. Do you still want to make this ticket exchange?
Probably, what's your alias?
Sure, done.
Sure, done.
Sure, done.
Sure, done.
I don't know what a kt is, but the program is indeed resource intensive. The only real solution is to run fewer programs or fewer tables I'm afraid.
Sure, done.
Sure, done.
Yeh, I agree. I don't want to guarantee I'll never be asked to cut poker bonus spend as a percentage, but I'm not going to do it unless someone higher up makes me. I'm under no pressure right now to increase net revenue by cutting bonus spend, because we're growing quickly as it is.
To be honest I can't remember why we did it that way. I like the idea adding a third level to Double Trouble (20 -> 75 -> 200 perhaps?), but I think we need more entrants before we can justify that. We're growing, so that should happen sooner rather than later. When we do that, perhaps we can include SNG/MTT. Otherwise we're reducing value for something that's working pretty well.
FTP have something that kind of does this too, but not as well.
We've cancelled & refunded:
2307186 | €70 GTD Ante One 2015-11-30 10:00:00
2307187 | €50 GTD Two 2015-11-30 10:00:00
2307198 | €150 GTD Turbo Bounty 2015-11-30 10:30:00
According to rule 27 of the site rules.
We've also cancelled these upcoming tournaments:
2301787 | Unibet Open Freeroll | 0 | 2015-11-30 11:05:00
2301788 | Unibet Open €10 | 0 | 2015-11-30 11:05:00
2307206 | €50 GTD Four for Noon | 0 | 2015-11-30 11:00:00
2307216 | €50 GTD Four Turbo | 0 | 2015-11-30 11:30:00
Quote:
Hi i won a 10 euro ticket on unibet stream today, would you mind crediting 2x4nl tickets, and 2x1 euro sng, today if you read this and are still in the office? I'd like to continue the 25nl moving on up without depositing if possible, but need to play today, sat and sun. If you do i'll message unibet poker twitch and let them know (as i was just told to send my alias to there) - my alias (mohawkdown)
Sure, done.
Sure, done.
Sure, done.
Quote:
For the (effective) rakeback cuts, they're ok if money get from it goes for other promotions that brings more players in. Reason why I hate Stars for recent cuts is that they don't care about players and just pocket the money they cut while introducing more and more casino games and games that you can hardly win pre-rakeback. I think Unibet might do it differently.
FTP have something that kind of does this too, but not as well.
11-30-2015
, 08:24 AM
We're cancelling the following tournaments while we have intermittent ISP problems:
2302090 | €300 GTD Lunch Multi-Speed 2015-11-30 12:00:00
2302092 | €1 Sunday Entitled Qualifier 2015-11-30 12:05:00
2302093 | €5 Sunday Entitled Qualifier 2015-11-30 12:05:00
2302792 | €70 GTD Speed Omaha 2015-11-30 12:15:00
2307245 | Deep Crazy Hold'em Qualifier 2015-11-30 12:15:00
2307247 | €70 GTD Speed Hold'Em 2015-11-30 12:15:00
2307270 | €50 GTD One Turbo 2015-11-30 12:30:00
I was just reminded: Holdem Indicator didn't even bother replying to my mail last week that re-requested that they don't support us.
Also, I know people are frustrated by the site problems, probably none more so than me. But I much prefer this thread when it's civil, whether that's to me or to each other.
Sure, done.
Sure, done.
The dealer chat was replaced by the hand log icons that you can see next to each player.
Yes. When the ISP starts working again, all of the balances will update. They're all queued on the server waiting for the connection to return.
Count the play for the downtime days towards the requirements in your head, then when you hit let me know and I'll manually credit the reward.
I'm going to demonstrate that this is not a support channel, this is 2 + 2 and I'm going to act just like any other user. If you want a corporate PR kind of response, talk to support.
I understand you're frustrated, but this is total crap. Go look at the 888 thread or the Party thread or (yesterday) the PS thread.
That's not true either and I don't appreciate you trying to make me feel bad. Being frustrated is one thing, trying to annoy people is another. Show me where I said it's a minor issue. Sorry if I don't prostrate myself before you in apology, I'm annoyed about it too.
Inventing a quote from someone's linkedin page then calling it peacocking is pretty low. Here's my linkedin page:
https://www.linkedin.com/profile/vie...sr3a7xzeW1i8Rg (not sure if that works for anyone but me though)
Anyway, of course it mentions that I'm head of poker. Do you know what linkedin IS?
Anyway, I don't know why you think that the poker team also works at our developer's ISP and why it's our fault if something breaks there. We're reliant on other companies too, and if they have problems there isn't a lot we can do about it in the short term.
Well, I'd really prefer that wasn't the case. Unibet are a big company, but the problem is that Unibet don't host the poker client. That's done by a company called Relax (they coded the client too), and it's their ISP that is at fault here.
It's a bit of a chicken and egg problem. As we grow, Relax make more money, and they can hopefully spend more on their ISP/persuade their ISP to spend more. Having downtime harms our chances of growth though.
I definitely favour going after people who do this kind of thing (when you can find them), but so far all the information I have says that this was hardware failure at the developer's ISP.
Sure, done.
Accounts are company-wide, so you would be better off talking to support rather than me.
Sure, done.
Aha, done.
It ought to take the ticket closest to expiry each time. What's your alias?
Sure, but at 5 or 1? Or a mixture?
No problem. It's a shame I can't post a FAQ in the original post of this thread, maybe I can ask the mods nicely. In fact, I'll mail them now. 2 + 2 wasn't really designed with this kind of thread in mind.
2302090 | €300 GTD Lunch Multi-Speed 2015-11-30 12:00:00
2302092 | €1 Sunday Entitled Qualifier 2015-11-30 12:05:00
2302093 | €5 Sunday Entitled Qualifier 2015-11-30 12:05:00
2302792 | €70 GTD Speed Omaha 2015-11-30 12:15:00
2307245 | Deep Crazy Hold'em Qualifier 2015-11-30 12:15:00
2307247 | €70 GTD Speed Hold'Em 2015-11-30 12:15:00
2307270 | €50 GTD One Turbo 2015-11-30 12:30:00
I was just reminded: Holdem Indicator didn't even bother replying to my mail last week that re-requested that they don't support us.
Also, I know people are frustrated by the site problems, probably none more so than me. But I much prefer this thread when it's civil, whether that's to me or to each other.
Quote:
hey Andrew, I logged in at 9.30pm to play the 3rd day of moving on up today, (I have to play today , sat and sun to hit it) but haven't been able to log in due to the tech errors.. not sure if you can add 3 days to my moving on up requirements on Monday so I can continue with the challenge? here's a couple of screenshots, showing the time, first I took after waiting for about half hour, and second just now another hour later so am going to go to bed as it's 11.45pm now.
I understand you're frustrated, but this is total crap. Go look at the 888 thread or the Party thread or (yesterday) the PS thread.
Quote:
You are down for 3 hours for the 3rd time in 2 months and act like: "yeah, its a minor issue, we are looking into it."... you are litterary the worst in the world when it comes to downtime. Let that sink in. One more time I am done. Period. I am confident I am not the only one who is tired of your bs.
https://www.linkedin.com/profile/vie...sr3a7xzeW1i8Rg (not sure if that works for anyone but me though)
Anyway, of course it mentions that I'm head of poker. Do you know what linkedin IS?
Anyway, I don't know why you think that the poker team also works at our developer's ISP and why it's our fault if something breaks there. We're reliant on other companies too, and if they have problems there isn't a lot we can do about it in the short term.
Quote:
Holy f :O people whine so much.. i woke up at 3am to play servers are down and i am not complaining... When u came to unibet u decided to trade comfort/some security for easier site to play on.. they are down couple of hours... big deal... deal with it not like you whining here is gonna make them fix it faster...
It's a bit of a chicken and egg problem. As we grow, Relax make more money, and they can hopefully spend more on their ISP/persuade their ISP to spend more. Having downtime harms our chances of growth though.
Quote:
http://www.pokerstrategy.com/news/wo...ng-site_94651/
If this is another DDOS attack... I hope you guys do eventually catch up with him/them ; and that he gets a less lenient judge.
If this is another DDOS attack... I hope you guys do eventually catch up with him/them ; and that he gets a less lenient judge.
Aha, done.
Sure, but at 5 or 1? Or a mixture?
No problem. It's a shame I can't post a FAQ in the original post of this thread, maybe I can ask the mods nicely. In fact, I'll mail them now. 2 + 2 wasn't really designed with this kind of thread in mind.
11-30-2015
, 08:39 AM
11-30-2015
, 08:43 AM
Its the Final Day of the SNG Battle too, kinda sucks but what can we do. Just gotta wait around and if they become available risk it I guess. Atleast get some time off the grind until then
.
11-30-2015
, 08:48 AM
Quote:
Although this is very annoying for us it has to be way worse for Unibet. Not only are they losing a load of rake during the busiest times they also have to pay out compensation which costs and then customer service get swamped aswell. Whatever the problems are i reckon they are trying as hard as possible to sort it out.
Quote:
They should then hire more security/evaluate the competency of their current security team. If it is completely their hosts fault then they should change hosts. This has been a recurring problem for as long as I've played on Unibet, not some one off where I can feel sorry for them.
Quote:
I have been playing on unibet since the beginning of the new client ( such nice days ) and yes there were alot of problems back then and sometimes these problems occur today aswell but its kinda standard for a new pokersite. Remember they starting something from 0 and Pokerstars and all other pokersites prolly had their "child sicknesses" in the past.
) and yes there were alot of problems back then and sometimes these problems occur today aswell but its kinda standard for a new pokersite. Remember they starting something from 0 and Pokerstars and all other pokersites prolly had their "child sicknesses" in the past.
First of all, Unibet aren't small but Relax (the developers) are. Unibet don't host the poker client, Relax do.
Some people say that they get disconnected every day - this isn't us/Relax. At worst, it's because their computer can't handle the poker client, which is an Adobe Air problem. We're working to fix that, but it is going to take a long time. The reason we chose Adobe Air in the first place was because we needed near-identical clients on iPad, Android, Mac, Browser and PC and we have a small team. The poker client was effectively written in nine months by a dozen developers.
Similarly, people who say the client regularly crashes. It doesn't for almost everyone, but there're some weird Adobe Air interactions that cause problems for a few. We can't fix that in the short term.
But if anyone spots any bugs of any kind, that's what this thread is for. We can't fix what we don't know about, and not every bug is going to be related to the aforementioned categories.
Last edited by UnibetAndrew; 11-30-2015 at 09:14 AM.
11-30-2015
, 09:14 AM
Looks like we've been stable for 20 minutes now... Fingers are crossed. I'm off for lunch, I'll catch up with the rest of the thread after.
What's your alias? I'll force the mission to complete from the back office.
Sure, done.
Sure, done.
Cool, thanks. I'll pass it on to the developers.
Yup, please contact support and they will be able to handle it.
Sure, done.
Done for the stats. But for the bonus, there's a backoffice bug where I can't extend them right now. Let me know when it expires and I'll credit you your progress so far and a bonus for the remainder.
What's your alias?
Sure, done, sorry about that.
Sure, done.
Are you sure that's your alias?
Sure, done.
Thanks.
Sure, done.
Sure, done.
Quote:
ugh 
I was planning to finish the last step of the november missions today (sat, sun,monday) 4€ tourney every day . but i havnt been able to log on at all the whole night its giving me errors when im trying. seems whole site is down :/ and now i wont have enough avalible days before december missions start
I was planning to finish the last step of the november missions today (sat, sun,monday) 4€ tourney every day . but i havnt been able to log on at all the whole night its giving me errors when im trying. seems whole site is down :/ and now i wont have enough avalible days before december missions start
Quote:
Hi, I don't count it as a real repeat of the incident as I succesfully logged in immediately after. But at 23:49 GMT (Saturday 28th) I got the "account currently unavailable" message.
An Alias: BandSaw
I'll post again when It takes multiple attempts to log in instead of just 2.
An Alias: BandSaw
I'll post again when It takes multiple attempts to log in instead of just 2.
Quote:
....but then i tried to login on friday, can't login due to tech error 3, ah well still got saturday and sunday to complete, don't i? Then i tried to login yesterday (saturday) but couldn't login again due to tech error 3......well now im ****ed because i can never play 2 more days when only have today (sunday) in this week.
I will play the 20 flops today, as i expect you will credit the nl25 ticket because of this post/ the tech error's/ getting 4 out of 5 days/you just being reasonable guys who try to work issues out with the customers
I will play the 20 flops today, as i expect you will credit the nl25 ticket because of this post/ the tech error's/ getting 4 out of 5 days/you just being reasonable guys who try to work issues out with the customers
Quote:
What will of happened is the game probably came back online and some people were already there waiting. Everybody had the initial problems though.
Go Here: https://www.unibet.co.uk/help/contact
Click live chat and you will be speaking to somebody and tell them you were in a 2euro game last night during the disconnection and your making a refund request. They will ask some questions and sort you out.
Go Here: https://www.unibet.co.uk/help/contact
Click live chat and you will be speaking to somebody and tell them you were in a 2euro game last night during the disconnection and your making a refund request. They will ask some questions and sort you out
.
Sure, done.
11-30-2015
, 10:35 AM
Quote:
If you feel comfortable playing at 25NL then there's no need to change it. If you play much higher/lower then you might want it switched to a bonus.
Just give Andrew your alias and he should be able to do it unless this promo was specifically designed to get more 25NL players.
Just give Andrew your alias and he should be able to do it unless this promo was specifically designed to get more 25NL players.
http://forumserver.twoplustwo.com/sh...postcount=1427
11-30-2015
, 10:50 AM
props to Jamie, flying back from Antwerp Sunday/Monday... and straight back into the Butler League on Monday night
squid spectacular sounds interesting!
squid spectacular sounds interesting!
11-30-2015
, 10:52 AM
