Open Side Menu Go to the Top
Register
[Unibet] Official Thread [Unibet] Official Thread

07-24-2014 , 04:49 PM
We're playing 5-handed, blinds 150-300 and I've been sitting out for 3 rounds already. Why can't |I join?

EDIT:
Only when table changed to FT, I was able to play again. 1 bb though. Somehow, still in with now 10bb. GL to me, Unibet please don't crash

Last edited by LTU Westham; 07-24-2014 at 05:07 PM.
[Unibet] Official Thread Quote
07-24-2014 , 06:14 PM
Quote:
Originally Posted by LTU Westham
We're playing 5-handed, blinds 150-300 and I've been sitting out for 3 rounds already. Why can't |I join?

EDIT:
Only when table changed to FT, I was able to play again. 1 bb though. Somehow, still in with now 10bb. GL to me, Unibet please don't crash
It seems that disconnection problems are from my end, can't play on other site as well. sorry for freaking out
[Unibet] Official Thread Quote
07-24-2014 , 06:36 PM
Quote:
Originally Posted by kapetain
yes, free is good, but right now as it is, I'd much rather win 1EUR S&G ticket with fewer points on spin, than 1EUR UO ticket... It's just more practical, IMO
+1 million
[Unibet] Official Thread Quote
07-25-2014 , 04:57 AM
Hi Andrew,

i new to Unibet Poker, i asked about the 500 Euro welcome bonus via live chat channel and thinking if the customer service reply something wrong, he saying that bonus amount awarding is not linear to rake contribution, is that true? Basically i wish to understand how much rake am i suppose to give for 1euro bonus, the different percentage bonus release, i understand those.

jiashi: ******
________________________________________
Adrian: Hi. Welcome to Customer Support! My name is Adrian. How may I help you today?
________________________________________
jiashi: hi
________________________________________
jiashi: i wish to ask the cash bonus play thru
________________________________________
jiashi: i understand 1 euro = 100 points
________________________________________
jiashi: may i know what is the redemption ratio?
________________________________________
jiashi: 1euro rake = 100 LP
________________________________________
Adrian:
Before proceeding I will have to ask you a couple of security questions in order to verify your account. Can you please confirm your post code and date of birth?
________________________________________
jiashi: ******
________________________________________
jiashi: ******
________________________________________
Adrian: Ok thank you!
________________________________________
Adrian:
If you don't mind waiting, I will check this for you
________________________________________
jiashi: sure
________________________________________
jiashi: ty
________________________________________
jiashi: ?
________________________________________
Adrian: I will be right with you
________________________________________
Adrian: Continue to hold please
________________________________________
jiashi: k
________________________________________
Adrian: I am back
________________________________________
Adrian: Thanks for holding on!
________________________________________
Adrian: Are you with me?
________________________________________
jiashi: yes
________________________________________
Adrian: Ok
________________________________________
Adrian: " i understand 1 euro = 100 points"
________________________________________
Adrian: This is wrong
________________________________________
Adrian: There is no such thing
________________________________________
jiashi: it writen in yr pages
________________________________________
Adrian: Where?
________________________________________
jiashi: https://www.unibet.com/poker/challenges
________________________________________
jiashi: Tournaments

Tournaments don’t have their own steps in Challenges – instead, Sit & Go and Multi-table tournaments award loyalty points directly:

For each €1 in fee you will be given 100 points
________________________________________
Adrian: That is for the challenges
________________________________________
Adrian: But you were asking about the welcome bonus
________________________________________
Adrian: Challenges and welcome bonus are totally different things
________________________________________
Adrian: I would like to make this clear to you
________________________________________
jiashi: ok noted
________________________________________
Adrian: Ok
________________________________________
jiashi: can u explain bonus clearing then
________________________________________
Adrian: Sure
________________________________________
Adrian: I confirm you have got 2 pay-outs so far
________________________________________
Adrian: We paid you €1.00 and €4.00
________________________________________
jiashi: yes
________________________________________
Adrian: You are yet to free the remaining
________________________________________
Adrian: €15.00, €80.00 and €400.00
________________________________________
jiashi: yes
________________________________________
Adrian: Ok
________________________________________
Adrian: Let me explain a bit more
________________________________________
Adrian: To get the €15.00 you have to rake €65.55
________________________________________
Adrian: Initially €85.00
________________________________________
Adrian: But you played some already
________________________________________
Adrian:
After that yo get the €80.00 you will have to rake
€500.00
________________________________________
Adrian: And for the last payment of the bonus, €400.00 you will have to rake another €1,400.00
________________________________________
Adrian: As we can see, the more you go into the bonus the more difficult is to release new pay-outs
________________________________________
jiashi: for the challenges awarded play thru
________________________________________
jiashi: is the same?
________________________________________
Adrian: As I said, challenges are completely different
________________________________________
Adrian: There you generate loyalty points
________________________________________
Adrian: Based on your stakes (range)
________________________________________
Adrian: Of course, the higher your stakes the more points you will generate
________________________________________
jiashi: bonus are release effectively based on LP too right?
________________________________________
Adrian: No
________________________________________
Adrian: They have nothing to do with
________________________________________
Adrian: In the new system
________________________________________
Adrian: Your loyalty points from the challenges
________________________________________
Adrian: Have no influence on your bonus
________________________________________
Adrian: On the welcome bonus I mean
________________________________________
jiashi: based on the yr info on the raked and bonus release
________________________________________
jiashi: it not linear
________________________________________
Adrian: What?
________________________________________
jiashi: rake 85 to release 15
________________________________________
jiashi: rake 80 to release 500
________________________________________
jiashi: rake 1400 to release 400
________________________________________
jiashi: rake 500 to release 80 sry
________________________________________
Adrian: So what's your point you're trying to prove?
________________________________________
Adrian: Can you explain in more details?
________________________________________
Adrian: What do you mean our rake and bonus release is not linear?
________________________________________
jiashi: rake 85 to release 15
rake 500 to release 80
________________________________________
jiashi: rake 1400 to release 400
________________________________________
jiashi: the amt rake is not linear related to bonus release
________________________________________
jiashi: the release can be based on diff %
________________________________________
Adrian: That is how it was decided
________________________________________
Adrian: Linear or not that is how it works
________________________________________
Adrian: We had this principle in mind
________________________________________
Adrian: We give you 500 cash money as bonus
________________________________________
Adrian: But you have to work harder and harder to get all the pay-outs
________________________________________
jiashi: 1 0.2
4 0.8
15 3
80 16
400 80
________________________________________
Adrian: Maybe that is why the last stages of the bonus are most difficult to achieve
________________________________________
jiashi: 1 - 0.2% release
________________________________________
jiashi: 4 - 0.8% release
________________________________________
jiashi: 15 - 3% release
________________________________________
jiashi: 80 - 16% release
________________________________________
jiashi: 400 - 80% release
________________________________________
jiashi: so to release the bonus, there must be a linear system to earn the points or rake
________________________________________
jiashi: isnt it
________________________________________
Adrian: I don't agree with you
________________________________________
jiashi: yr MGS poker system used to work that way
________________________________________
Adrian: We cannot compare
________________________________________
Adrian: Our new Poker (owned fully by Unibet) is completely different from anything else
________________________________________
Adrian: On the market right now
________________________________________
Adrian: We are unique
________________________________________
jiashi: all poker system in the world work that model, bonus release co- relate to rake collected
________________________________________
Adrian: Again, I stress out that we are unique
________________________________________
Adrian: You have to accept our rules
________________________________________
Adrian: If you wish to play our Poker
________________________________________
Adrian: We made our rules unique
________________________________________
jiashi: ok ty
________________________________________
Adrian: Our bonuses are unique in the Poker, everything is different
________________________________________
Adrian: Hope you get used to it
________________________________________
Adrian: No problem
________________________________________
Adrian: You're welcome!
[Unibet] Official Thread Quote
07-25-2014 , 05:34 AM
Quote:
Originally Posted by bruscon
The €1 tournament tickets are quite worthless imo. There's only one €1 UO tournament per day on top of that... Can't you make it so that you can change the tickets for cash or at least automatically combine them for higher value tickets?
Quote:
Originally Posted by kapetain
here is a suggestion for 1 EUR UO tickets:
make them so we can combine several of them for multibuy ?
right now we can only use 1 by 1... and it seems there is only 1 such tourney per day where we can use it
Quote:
Originally Posted by skicowboys
Andrew, I don't want you and the rest of the Unibet team thinking that we all feel this way.
The football spins have been awarding FREE tickets that Unibet have been giving away. Yes there is only one tourney that you can use them on, but if you have multiples Andrew will change them for 2e, 4e, 10e ubo's etc.
This month I have won 41e of tickets and will be sad to see it end. This is FREE, in addition to the missions and the challenges and I'm very grateful and I'm sure most of the forum is too.
Quote:
Originally Posted by kapetain
yes, free is good, but right now as it is, I'd much rather win 1EUR S&G ticket with fewer points on spin, than 1EUR UO ticket... It's just more practical, IMO
I can do it manually if you want to change UBO tickets to other UBO tickets. But yes, I agree. It was a mistake to make the lowest prize €1 when there's only one eligible tournament a day. When we run similar promos in the future we'll ensure there're more target tournaments.

Quote:
Originally Posted by 39suited
I will try again in the evening and let you know if it still happens. Stupid work just got in the way again.
Any luck?

Quote:
Originally Posted by kapetain
alias is Vamper, I'll post the screenshot if/when I get it again...similar thing happens also when playing client on my Win 8.1 comp, but very rarely, more often if I'm multitasking; win xp & browser on the other hand, I can expect it every day, no matter the circumstances :/
Thanks, I've reported it. I've also experienced this in Browser, but it appears to be intermittent so it's proving quite hard to track down.

Quote:
Originally Posted by skicowboys
Hi Andrew, thanks for replying. What I think would work is along the lines of:

1-4 pays 1
5-9 pays 2
10-19 pays 3
20-54 pays 5? This is the interesting one, as if only 20 enter the 5th place may get less than the buy- in, you could do with 20-39 pays 4 in-between and have 40-54 paying 5 or 6 if you wanted a flatter pay-out structure. Most MTT's I have played pay just about or just over 10% of the field. Only my 2c but I am trying to help, thanks as always Adrian
I think I should probably break the splits down a bit more, to something like:

13-18
19-27
28-36
37-54

I'll have a go at it next week if I get the chance.

Quote:
Originally Posted by Antricko123
Hello Andrew I have got 12 mixed 1€ tickets in my account any chance you can take them all and give me a 10€ PLO tickets thanks in advance dude screen name . Tryblufme
Sorry, I am not changing UBO tickets to non-UBO any more:

Quote:
Originally Posted by UnibetAndrew
OK, ticket converting is getting a bit out of hand. From now on, I will exchange any tickets EXCEPT for Unibet Open ones. I don't mind changing 10x €1 UBO to 1x €10 UBO (etc), but I will stop changing 10x €1 UBO for 1x €10 SNG (etc). If I don't do this then all I'll be doing is converting tickets. In a few weeks we'll bring back "Road To Cannes" or a variant of it, and it'll get even worse then.
Quote:
Originally Posted by UnibetAndrew
From this point onwards, I will only change UBO tickets to non-UBO if the ticket was earned today or earlier. I will change non-UBO tickets however anyone likes, and I will change UBO tickets to other denominations of UBO tickets.
Quote:
Originally Posted by UnibetAndrew
Thought I'd just warn anyone again who hasn't read up that far - I don't plan to convert any UBO tickets that were credited before today, except to exchange them for different denomination UBO tickets. I'll continue with regular tickets as usual.
Quote:
Originally Posted by LTU Westham
What's with unibet? been disconnected like 15 times already. Never had disconnection problems before..
Quote:
Originally Posted by LTU Westham
It seems that disconnection problems are from my end, can't play on other site as well. sorry for freaking out
Phew!

Quote:
Originally Posted by pirahn
Hi Andrew, Can you exchange 8 x 1 sngs to 2 x 4 mtt please. Many thanks.
Sure, done.

Quote:
Originally Posted by pirahn
Is there a quick way o changing an avatar to an existing alias.
Basically, no, sorry. You could let it expire by not using it for 3 months, but that isn't very practical. I think this was another feature rather than bug - the aim was to make it about identities rather than aliases or avatars.

Quote:
Originally Posted by mtltea
i new to Unibet Poker, i asked about the 500 Euro welcome bonus via live chat channel and thinking if the customer service reply something wrong, he saying that bonus amount awarding is not linear to rake contribution, is that true? Basically i wish to understand how much rake am i suppose to give for 1euro bonus, the different percentage bonus release, i understand those.
Heh: "what's your point you're trying to prove" is a bit more adversarial than I'd like from CS.

You're right though, it isn't linear. This is on purpose. Normally most players don't get anywhere near clearing part of a welcome bonus, so we made the first couple of steps very easy.

Our main aims are to make poker fun and to keep new players alive for longer. This works towards both of these. We also want to keep our regulars happy, and this works towards that too.

It'd be uneconomical to release the bonus euro by euro. By using this geometric progression we're able to appeal to new players and to regulars without spending all of our promotional money at once.

It works out as 25% over its lifetime. You can find the levels on the site: https://www.unibet.com/poker/promotions/welcome

Quote:
Originally Posted by pirahn
HI Andrew, How do i highlight your reply as a quote when i respond. Earlier re table closing they were full at the time.
Thanks, could you let me know if it happens again please? I just want to rule out accidental clicks etc.

Quote:
Originally Posted by pirahn
Couple of anomalies to report. First, when i click on my 25 uo ticket it shows only wed final for use. It can also be used on sunday to the 250. Second, I have a 50 uo ticket. That shows it can be used for wed 25 final. Does this mean you have to have an auto double buy in or would you get a 25 uo refund.
The ticket should work for a 25 multibuy. You'd need to use it twice, you can't use it just the once for a 25 multibuy. Are you sure it works at all? The ticket should show automatically which tournaments it works in.
[Unibet] Official Thread Quote
07-25-2014 , 05:55 AM
Hi Andrew, could you please convert 20 1e tickets into 2 PLO10's and the 8 UBO's into 4x2 UBO's Please, (gamblegoose is one of my aliases).

Any news on what next months missions are going to be? if you are free to say.

Will table priority be in the software update at the end of the month?

thank you Adrian.
[Unibet] Official Thread Quote
07-25-2014 , 06:06 AM
Quote:
Originally Posted by skicowboys
Hi Andrew, could you please convert 20 1e tickets into 2 PLO10's and the 8 UBO's into 4x2 UBO's Please, (gamblegoose is one of my aliases).
Sure, done.

Quote:
Originally Posted by skicowboys
Any news on what next months missions are going to be? if you are free to say.

Will table priority be in the software update at the end of the month?
The mission is going to be "play a certain amount at a stake, get a ticket for that stake". It's going to be an either/or ticket - you can pick which stake you play it at (though I'm afraid it's only NLHE). It is a very simple way of introducing missions where you can pick your path.

I don't know what else'll make it into the update yet. The idea is that it's a version of 1.6 except this time it works. I don't think they'll have had time to add anything on top of that, but we shall see.
[Unibet] Official Thread Quote
07-25-2014 , 06:31 AM
Hi Andrew, thank you. NLHE is fine. I like PLO, but I'm not making any money at it (it may be better as I've dropped back down from PLO25 to PLO10), indeed from next month I'm going to split my spreadsheet further to see if it's actually harming me, also the hands per hour are way down verses NLHE, but the variety is nice. Is there anyway to speed PLO up at all as it does take forever? (If you can sort out the timebank as a button or something that the player has to trigger rather than it being automatic, this would help tremendously in both PLO and NLHE, I think you would make a lot more money. If the timebank was 30 seconds, but didn't replenish for 60 mins after use this would be great, you can use it for difficult decisions, at the moment people use it every hand). Still I've moved up from NL and PLO4 to NL and PLO10 and I haven't gone broke and i'm still really enjoying Unibet. Adrian
[Unibet] Official Thread Quote
07-25-2014 , 06:56 AM
I don't think there's much you can do about PLO hands taking longer. More players see more flops, turns & rivers, so there're more decisions per hand.

I BELIEVE that timebank changes are coming, but I don't know for sure if they'll make it into the next release. The idea behind them is that it no longer activates automatically. I think we need more extensive improvements to the timebank, but there're a couple of simpler changes we can make first.

I'm glad to hear you're enjoying the site, good luck!
[Unibet] Official Thread Quote
07-25-2014 , 08:04 AM
Andrew, Re tables closing i think its likely im playing too many tables and accidentally clicking leave next bb. Never happened in the middle of hand so most likely explanation. Will monitor just in case. Re 25 uo ticket, It was showing ONLY wed final available for ticket when it can also be used on sunday. Posted just an info thing for you guys. I only noticed because i cannot play wednesday as its for a package.
[Unibet] Official Thread Quote
07-25-2014 , 08:07 AM
Dear Andrew,

I got 18€ worth of SNG tickets

Can you change them into 1x 10PLO, 2x4€PLO?
Username = PhillyWillly

Edit: is there also a "tile table" button coming?
[Unibet] Official Thread Quote
07-25-2014 , 09:01 AM
Quote:
Originally Posted by OMGClayStation
Dear Andrew,

I got 18€ worth of SNG tickets

Can you change them into 1x 10PLO, 2x4€PLO?
Username = PhillyWillly

Edit: is there also a "tile table" button coming?
<3 Philly
[Unibet] Official Thread Quote
07-25-2014 , 03:06 PM
Quote:
Originally Posted by UnibetAndrew
Any luck?
The software seems to work fine again and since then, I run utter crap.
[Unibet] Official Thread Quote
07-25-2014 , 05:36 PM
Hi Andrew,

Could I change all my 1e , 4e and 10e tickets in one 100e mtt ticket Alias shove .
Thanks.
[Unibet] Official Thread Quote
07-25-2014 , 08:23 PM
can you please change my 50e PLO50 ticket to 2x25e MTT tickets
alias : ulovemoney
thanks
[Unibet] Official Thread Quote
07-26-2014 , 02:02 PM
Hi Andrew,

Can you please convert my tickets to 25€ and 50€ UO tickets?

nick: OMG_LOOL

Thanks
[Unibet] Official Thread Quote
07-26-2014 , 03:32 PM
Hi Andrew

Can you please deactivate my doomswitch

Nickname DonkeyDirk
[Unibet] Official Thread Quote
07-26-2014 , 04:48 PM
Is it normal I don't appear in "Unibet Open Cannes" tournament even though I have won the package? I won satellite with alias Shadow50..
[Unibet] Official Thread Quote
07-26-2014 , 08:12 PM
Hi Andrew, I tried to play few SNGs in browser tonight and first 3 went OK. The 4th one didn't start though. After couple of minutes I realized that my account balance was charged and the game didn't load up so I tried to log in with different computer. I managed to start the game eventually but was down to 280 chips... and quickly lost the game...

What is you policy in such occasions when there is a software error? Do you give refunds?

username: illiteratte
Date: 27/07/2014 01:51:56
ID: 50737e32-b879-42f6-a45c-e047c7ddbb98
[Unibet] Official Thread Quote
07-27-2014 , 08:32 AM
Dear Andrew,

I just was involved in a hand where I turned the nut straight against a weaker player. Suddenly the software just died and did not react anymore. I got intel i7 + 8 gb ram so my computer is not slow at all...

Hand number was 50141559.
Can you please refund the money I put in the put?
[Unibet] Official Thread Quote
07-27-2014 , 06:26 PM
Andrew

Could you convert all my €1 tickets to 2x €10 MTT?
Is it maybe possible to organise more Unibet open tourneys?

Thank you

p.s. My username is Shaokahn92
[Unibet] Official Thread Quote
07-27-2014 , 07:49 PM
Add Instadebit to your site and you'll have a new customer.
[Unibet] Official Thread Quote
07-28-2014 , 02:47 AM
I dn`t believe there is work need to be done with the time bank, I for example i multi 9 tables, reduceing time bank or makeing it only to activate when click will harm my game. Ullt. the decision is up to you but i think it`sgood as it is.
Have a nice day.
[Unibet] Official Thread Quote
07-28-2014 , 06:09 AM
Hi Andrew,

Could you please convert my 7x1EUR SnG tickets and 5x1EUR MTT tickets into 3x4EUR NLHE CG tickets?

One alias: lrodoflords

Thanks in advance and keep up the good work!
[Unibet] Official Thread Quote
07-28-2014 , 07:08 AM
Quote:
Originally Posted by OMGClayStation
I got 18€ worth of SNG tickets

Can you change them into 1x 10PLO, 2x4€PLO?
Sure, done.

Quote:
Originally Posted by OMGClayStation
Edit: is there also a "tile table" button coming?
Yes but I'm not sure when. I think it'll probably be the end of August release. I wrote the specs for it at the same time I did for table priority, but the developers spent this month fixing 1.6 so that it works properly.

Quote:
Originally Posted by Ovvvi
Could I change all my 1e , 4e and 10e tickets in one 100e mtt ticket
Sure, done.

Quote:
Originally Posted by gonti111
can you please change my 50e PLO50 ticket to 2x25e MTT tickets
Sure, done.

Quote:
Originally Posted by magano
Can you please convert my tickets to 25€ and 50€ UO tickets?
Sure, done.

Quote:
Originally Posted by Hatebreedd
Can you please deactivate my doomswitch
Sure, for a 50% cut of your winnings next month?

Quote:
Originally Posted by vi11age
Hi Andrew, I tried to play few SNGs in browser tonight and first 3 went OK. The 4th one didn't start though. After couple of minutes I realized that my account balance was charged and the game didn't load up so I tried to log in with different computer. I managed to start the game eventually but was down to 280 chips... and quickly lost the game..
Thanks for the bug report - it does indeed look like we have a browser bug. I've had it before too, but it's intermittent so it's proving hard to track down. I've credited you with a HUSNG ticket for the game you missed.

Quote:
Originally Posted by OMGClayStation
I just was involved in a hand where I turned the nut straight against a weaker player. Suddenly the software just died and did not react anymore. I got intel i7 + 8 gb ram so my computer is not slow at all...

Hand number was 50141559.
Can you please refund the money I put in the put?
I'll have a look - could you post your alias or pm me your login name please? I can't search by hand history without it.

Quote:
Originally Posted by ShaoKahn
Could you convert all my €1 tickets to 2x €10 MTT? Is it maybe possible to organise more Unibet open tourneys?
Sure, done.

What kind of Unibet Open tourneys do you want to see more of?

Quote:
Originally Posted by Hugo_Broak
Add Instadebit to your site and you'll have a new customer.
I'm afraid this kind of stuff is out of my control - it's site wide, rather than specific to poker. I'll pass on your suggestion though, and I suggest you also mention this to support.

Quote:
Originally Posted by MarcusM
I dn`t believe there is work need to be done with the time bank, I for example i multi 9 tables, reduceing time bank or makeing it only to activate when click will harm my game. Ullt. the decision is up to you but i think it`sgood as it is.
The aim is to make it so that you have to click, but I think you should get the same number of hands per hour if you play 8 tables and take less time for each hand instead.

Quote:
Originally Posted by Ejsik
Is it normal I don't appear in "Unibet Open Cannes" tournament even though I have won the package? I won satellite with alias Shadow50..
I'm not sure on this one and the guy I'd ask is at lunch. I BELIEVE it's because it's manually updated so it depends when they get to that task, but I'll find out for sure and post again later today.
[Unibet] Official Thread Quote

      
m