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Old 07-05-2014, 08:35 AM   #301
skicowboys
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Re: Unibet - Official Thread



Hey it works, the screenshot I mean, this was today 1.10pm uk time, Adrian

Last edited by skicowboys; 07-05-2014 at 08:47 AM.
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Old 07-05-2014, 09:13 AM   #302
fasteR
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Re: Unibet - Official Thread

Quote:
Originally Posted by UnibetAndrew View Post
I'll catch up on earlier posts later today - for now, is anyone still getting technical problem error messages? Rake yesterday was awful but today I am not getting the error on my test account.
Just tried to join a game and got the same error (technical error...) on 1.6 version.
Installing 1.5 version now.
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Old 07-05-2014, 11:11 AM   #303
this better be goo
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Re: Unibet - Official Thread

Hi Andrew,

I like what you are doing with the unibet pokerclient, so keep up the good work!


Now on a practical matter, I have a few 1 dollar unibet open and MTT tickets could you swap them for 4 dollar MTT tickets?
username: superketa



I also have some some tips/ remarks. Considering the problems that arise when introducing a new version, wouldn't it be an idea to test it first on a small pool of regs before implementing it on the entire player pool? Maybe in return for some bonus or something (if you decide to go for such a solution I keep myself recommended for the test pool).

Regarding the football slots promo, maybe next time you guys have such a thing running you could try to give prices for games that you want to get running. Right now you guys are trying to get the 4 dollar sng's going, I think it would have helped if they were incorporated in the promo.
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Old 07-05-2014, 11:52 AM   #304
omikronteta
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Re: Unibet - Official Thread

Quote:
Originally Posted by skicowboys View Post


Hey it works, the screenshot I mean, this was today 1.10pm uk time, Adrian
Same for me. First at 16:40 but for just 2 minutes, after was good. Then at 16:47 and after a 2 minutes was good again, and last at 16:56 until that time 17:51 and now I restarted the client. I'm using 1.5.
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Old 07-05-2014, 11:59 AM   #305
fabien_eric
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Re: Unibet - Official Thread

Hi Andrew

I currently have 14 €1 MTT Unibet Open tickets and 8 €1 regular MTT tickets.. any chance I can get these changed to something else or joined together?

Also, I'm currently on you Major challenge of Q J 10 flops, of which I have to make 10. I'm currently into day 3 of multi-tabling for several hours and still yet to achieve one. Only reason I'm bringing it up is I had it in previous months and it took upto 3 weeks to complete.. any chance I can get it changed? Username (fabien_eric)

Thanks
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Old 07-05-2014, 05:17 PM   #306
Mr.Nibbles
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Re: Unibet - Official Thread

Quote:
Originally Posted by UnibetAndrew View Post
I'll catch up on earlier posts later today - for now, is anyone still getting technical problem error messages? Rake yesterday was awful but today I am not getting the error on my test account.
Just played a short session: No problems whatsoever.
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Old 07-05-2014, 09:10 PM   #307
omikronteta
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Re: Unibet - Official Thread

Quote:
Originally Posted by Mr.Nibbles View Post
Just played a short session: No problems whatsoever.
Short session is not enough. I realized, that always needs at least almost an hour to run into this bug.
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Old 07-06-2014, 06:49 AM   #308
Bersma
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Re: Unibet - Official Thread

Not able to join tables at the moment due to a technical error despite the fact that I am playing two cashtables at the very same moment.

I play on a PC and using version 1.5.
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Old 07-06-2014, 07:00 AM   #309
ninex
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Re: Unibet - Official Thread

Quote:
Originally Posted by PlsFold View Post
Ah clearing cookies helped. Female avatars needs more nudity though.
Quote:
Originally Posted by UnibetAndrew View Post
Cool, glad to hear it works.

The initial drafts of female avatars included more, shall we say, bosom. I think this puts a lot of people off playing though - particularly women - so we scaled that back a bit.
As a female poker player I can say that you will probably get more serious female players who will spend serious money on your site if you take women seriously.

Putting big busted, scantily clad women on your site as avatars will not send a positive message to any of the women I know poker players or not.

I have not yet visited your site and was excited to do so until I got to this post. I am still curios and will take a look to see what you have decided to go with in terms of your representation of women on your site.

At any rate, good luck to you all. It seems you have put a ton of hard work into this site and I hope you are as successful as you are enthusiastic about it.
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Old 07-06-2014, 07:56 AM   #310
BullDyke
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Re: Unibet - Official Thread

Quote:
Originally Posted by ninex View Post
As a female poker player I can say that you will probably get more serious female players who will spend serious money on your site if you take women seriously.

Putting big busted, scantily clad women on your site as avatars will not send a positive message to any of the women I know poker players or not.

I have not yet visited your site and was excited to do so until I got to this post. I am still curios and will take a look to see what you have decided to go with in terms of your representation of women on your site.

At any rate, good luck to you all. It seems you have put a ton of hard work into this site and I hope you are as successful as you are enthusiastic about it.
I think you'll be happy with the direction the actually went with, maybe you want to check out the avatars?
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Old 07-06-2014, 08:23 AM   #311
PlsFold
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Re: Unibet - Official Thread

My request was intended as a joke. I dont care if there is male bodybuilder avatars as well. Its just avatars, jesus. Site is down btw. You know its bad when even the quick deposit button doesnt work!

Last edited by PlsFold; 07-06-2014 at 08:29 AM. Reason: works for me in firefox, not chrome, strange
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Old 07-06-2014, 09:01 AM   #312
AceHero
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Re: Unibet - Official Thread

Hello Andrew, can you exchange my 1 € UO ticket for 1 € SNG ticket please? Thank you.
Account: AceHero88 alias: Soros

BTW Today I played fast holdem 0,02/0,04 and in one hand there was a minor bug, I didn´t see big blind on the table (small blind 0,02 was there and BB 0,04 wasn´t) but it was only in one hand...nothing serious (Client v1.6 , Windows 8.1)

Have a nice day.

Last edited by AceHero; 07-06-2014 at 09:17 AM. Reason: gramar
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Old 07-06-2014, 09:32 AM   #313
Hatebreedd
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Re: Unibet - Official Thread

Hey Andrew could you change all my MTT and Unibet open tickets into SNG tickets
DonkeyDirk is the nickname
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Old 07-06-2014, 10:51 AM   #314
naumuni
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Re: Unibet - Official Thread

Yeah technical error and i cant reload.version 1.6.
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Old 07-06-2014, 10:52 AM   #315
foxtrotzer0
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Re: Unibet - Official Thread

Hello Andrew,

I'm a "recreational" poker player and I enjoy playing at Unibet Poker. The possibility to change my alias (and have multiple ones at the same time) is great. Also the challenges are quite nice.

I wish there were more PLO tournaments with added value. €10 buy-in for a tourney with €50 guaranteed isn't that tempting. The player pool in the PLO cash games seems also quite small.

A humble request: Would it be possible to swap my Unibet Open tickets (1 x €50, 4 x €1) to SNG or regular tourney tickets. My current alias is foxtrotzer0.

Cheers!
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Old 07-06-2014, 12:03 PM   #316
pirahn
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Re: Unibet - Official Thread

Hi andrew, I like the site but customer service is very poor. I had many 1 euro tickets which were amalgamated to a higher value ticket as a one off. I have over 20 again but they will not amalgamate them. I cannot ask to change to unibet tickets as i have already won a package. I have asked them to give the sng ticket money to charity but that's also a no no. I am playing approx 8 hrs per day min 3 tables cash games plus tournyes. I do not want to play 1 euro sng and even if i did the software keeps coming up with technical errors. I have given up and asked to close my account. But this causes another problem. Along with the 1 euro tickets i have many mtt tickets as well as a 25 unibet and a 250 ticket. I am supposed to lose these to close account. I cannot play the unibet tickets until after cannes. ( cannot win more than 1 package )
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Old 07-06-2014, 05:10 PM   #317
naumuni
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Re: Unibet - Official Thread

And same problem again.
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Old 07-06-2014, 05:56 PM   #318
lrodoflords
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Re: Unibet - Official Thread

Hi Andrew,

Really appreciate playing on your site.

I've got a bunch of tickets in my account. Could you please turn 10 x 1EUR MTT tickets and 10 x 1EUR SnG into 2 x 10EUR 10NLHE cash game tickets, please? One of my aliases is lrodoflords

Is there any way to improve the overview of all the tickets on the account? I might be missing something here, cause it takes ages to click through the 40 or so tickets on the account to keep track of the expiry dates etc...

Thanks alot
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Old 07-06-2014, 06:03 PM   #319
50 pence
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Re: Unibet - Official Thread

Here 2 technical error
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Old 07-06-2014, 06:49 PM   #320
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Re: Unibet - Official Thread

Quote:
Originally Posted by lrodoflords View Post
Hi Andrew,

...

Is there any way to improve the overview of all the tickets on the account? I might be missing something here, cause it takes ages to click through the 40 or so tickets on the account to keep track of the expiry dates etc...

Thanks alot
This a thousand times!
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Old 07-06-2014, 07:14 PM   #321
Bersma
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Re: Unibet - Official Thread

Cannot reload chips and got technical error again when joining a table.
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Old 07-06-2014, 08:22 PM   #322
OMGClayStation
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Re: Unibet - Official Thread

Dear Andrew;

I got 17 1€ tickets for MTTs/SnGs and Unibet Open Tickets.
Could you please change them into a 10NL ticket, a 4$ Sng and leave 3 1€ Sngs?

My nickname is PhillyWilly

Best regards.
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Old 07-07-2014, 04:52 AM   #323
UnibetAndrew
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Re: Unibet - Official Thread

I'm just about to go into a meeting - after that I'll catch up on the last few days.

Meanwhile, is anyone still getting "technical error"? We believe that it has now been fixed.
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Old 07-07-2014, 05:42 AM   #324
saft_suse
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Re: Unibet - Official Thread

Any updates on new MTT`S ?

from 17/3-2014 in the other thread , and 1/7-2014 this thread)

(We need more MTT`S !)

20.00 scandinavian time : 5€ rebuy 1500€ GTD (2000 chips, 12 minute blinds+3k add-on(or about 15bb) (FULL-RING)

20.30 scandinavian time : 3€ rebuy 1000 GTD (1500 chips, 5 minute blinds+2k add-on(or about 10bb)

21.00 scandinavian time : 10€ freeze 750€ GTD (2000 chips, 12 minute blinds)
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Old 07-07-2014, 06:21 AM   #325
UnibetAndrew
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Re: Unibet - Official Thread

Quote:
Originally Posted by bogdy80 View Post
I've got 20 x 1e tickets in my account, can u please change them to 2 x 10e MTT please? Alias THX4
Sure, done.

Quote:
Originally Posted by airmano View Post
Was playing a SnG 1€ 2 seats, I've biggest stack, we go allin, I lose the hand but I have more or less 700 left...freeze, waiting and waiting for 1 minute than log out, login resuming the game and there are no more players (me and the other)!!! Second logout, restarting the game and then no more resuming! Cool!
I think this was a 1.6 problem. You should be able to fix this by installing version 1.5:

PC: http://mcdnf.relaxg.com/sw/clients/w...oker_1.5.0.exe
Mac: http://mcdnf.relaxg.com/sw/clients/m...oker_1.5.0.dmg

I've also credited you with a €1 HUSNG ticket.

Quote:
Originally Posted by naumuni View Post
Yeah technical error and i cant reload.version 1.6.
Quote:
Originally Posted by omikronteta View Post
Same for me. First at 16:40 but for just 2 minutes, after was good. Then at 16:47 and after a 2 minutes was good again, and last at 16:56 until that time 17:51 and now I restarted the client. I'm using 1.5.
Quote:
Originally Posted by fasteR View Post
Just tried to join a game and got the same error (technical error...) on 1.6 version.
Installing 1.5 version now.
Quote:
Originally Posted by naumuni View Post
And same problem again.
Quote:
Originally Posted by pirahn View Post
I do not want to play 1 euro sng and even if i did the software keeps coming up with technical errors
Quote:
Originally Posted by skicowboys View Post
Hey it works, the screenshot I mean, this was today 1.10pm uk time, Adrian
Quote:
Originally Posted by 50 pence View Post
Here 2 technical error
Quote:
Originally Posted by Bersma View Post
Cannot reload chips and got technical error again when joining a table.
Hopefully this is fixed now, please let me know if you get this again after this morning.

Sorry for the problems, it proved more difficult to track down and fix than normal. Obviously this is (very) bad for us too, but I hope it's now been resolved.

Quote:
Originally Posted by omikronteta View Post
Short session is not enough. I realized, that always needs at least almost an hour to run into this bug.
Yes, we think it was down to a cashier thing where it times you out eventually.

Quote:
Originally Posted by PlsFold View Post
Site is down btw. You know its bad when even the quick deposit button doesnt work!
Do you still have this problem? I'm not sure if it's related or not.

Quote:
Originally Posted by saft_suse View Post
Any updates on new MTT`S ?

from 17/3-2014 in the other thread , and 1/7-2014 this thread)

(We need more MTT`S !)

20.00 scandinavian time : 5€ rebuy 1500€ GTD (2000 chips, 12 minute blinds+3k add-on(or about 15bb) (FULL-RING)

20.30 scandinavian time : 3€ rebuy 1000 GTD (1500 chips, 5 minute blinds+2k add-on(or about 10bb)

21.00 scandinavian time : 10€ freeze 750€ GTD (2000 chips, 12 minute blinds)
I think I've said a few times - this kind of thing takes time. If I get any time this week, I'll have a look. There have been a lot of tournaments added lately and there should be a few more in the next couple of days. One of the additions is ante tournaments where the blinds don't rise but the antes do.

Quote:
Originally Posted by this better be goo View Post
Now on a practical matter, I have a few 1 dollar unibet open and MTT tickets could you swap them for 4 dollar MTT tickets?
Sure, I killed 12x €1 tickets and credited you with 3x €4.

Quote:
Originally Posted by this better be goo View Post
I also have some some tips/ remarks. Considering the problems that arise when introducing a new version, wouldn't it be an idea to test it first on a small pool of regs before implementing it on the entire player pool? Maybe in return for some bonus or something (if you decide to go for such a solution I keep myself recommended for the test pool).
The problem with our testing at the moment is that it can't test with high volumes of players. This is something we've been considering organising internally. It'd probably take a while to set up, but I'll keep you in mind when we do, thanks for the offer.

Quote:
Originally Posted by this better be goo View Post
Regarding the football slots promo, maybe next time you guys have such a thing running you could try to give prices for games that you want to get running. Right now you guys are trying to get the 4 dollar sng's going, I think it would have helped if they were incorporated in the promo.
Yes, agree. The problem with the football slot this time was that we had to plan it a long way in advance because it needs to be built. Now that a lot of the framework is already there, it'll be easier to build closer to the time and we can target specific games.

Quote:
Originally Posted by fabien_eric View Post
I currently have 14 €1 MTT Unibet Open tickets and 8 €1 regular MTT tickets.. any chance I can get these changed to something else or joined together?
Sure, how about you post here or PM me when you get to €25 worth and I'll credit you with a €25 SNG (or MTT or cashgame ticket if you prefer).

Quote:
Originally Posted by fabien_eric View Post
Also, I'm currently on you Major challenge of Q J 10 flops, of which I have to make 10. I'm currently into day 3 of multi-tabling for several hours and still yet to achieve one. Only reason I'm bringing it up is I had it in previous months and it took upto 3 weeks to complete.. any chance I can get it changed? Username (fabien_eric)
I'm afraid we don't have the ability to change the Challenge. I've requested that it be built, but I think it may be a while until that's done. It SHOULD take you 10,560 hands unless you run really bad.

Quote:
Originally Posted by ninex View Post
As a female poker player I can say that you will probably get more serious female players who will spend serious money on your site if you take women seriously.

Putting big busted, scantily clad women on your site as avatars will not send a positive message to any of the women I know poker players or not.
I agree. We don't have big busted scantily clad women on the site as avatars. I don't know who all of the artists are, but I believe most of them are women (at least, the ones I've met were). I did an interview a couple of weeks ago where I didn't get my point across very well on this - my aim is to make poker fun for everyone.

Quote:
Originally Posted by ninex View Post
I have not yet visited your site and was excited to do so until I got to this post. I am still curios and will take a look to see what you have decided to go with in terms of your representation of women on your site.
Here's the first page of avatars (it's pretty representative):



Quote:
Originally Posted by AceHero View Post
Hello Andrew, can you exchange my 1 € UO ticket for 1 € SNG ticket please?
Sure, done.

Quote:
Originally Posted by AceHero View Post
BTW Today I played fast holdem 0,02/0,04 and in one hand there was a minor bug, I didn´t see big blind on the table (small blind 0,02 was there and BB 0,04 wasn´t) but it was only in one hand...nothing serious (Client v1.6 , Windows 8.1)
Thanks for the report. The next time you see it, would it be possible for you to post the hand history number and/or take a screenshot please?

Quote:
Originally Posted by Hatebreedd View Post
Hey Andrew could you change all my MTT and Unibet open tickets into SNG tickets
DonkeyDirk is the nickname
Sure, do you want me to do 1:1 exchanges or do you want larger buyins on the SNG tickets?

Quote:
Originally Posted by foxtrotzer0 View Post
I'm a "recreational" poker player and I enjoy playing at Unibet Poker. The possibility to change my alias (and have multiple ones at the same time) is great. Also the challenges are quite nice.
Cool, glad to hear you like it.

Quote:
Originally Posted by foxtrotzer0 View Post
I wish there were more PLO tournaments with added value. €10 buy-in for a tourney with €50 guaranteed isn't that tempting. The player pool in the PLO cash games seems also quite small.
I'm going to have another look at the MTT schedule when I get the chance. Another guy in the team here is going to have a look too. I'm interested in the idea of guarantees as I don't know how much they drive traffic, or which sizes matter.

For cash games, PLO is growing. We did a rake race in May and after the race finished, traffic was up by more than a third. We're making as much from PLO today as we ever did on MGS, which is quite interesting as I expected it to be way lower due to the limited liquidity.

I think that PLO cash will continue to grow and it's something we'd like to encourage.

Quote:
Originally Posted by foxtrotzer0 View Post
A humble request: Would it be possible to swap my Unibet Open tickets (1 x €50, 4 x €1) to SNG or regular tourney tickets.
Sure - I killed 4x €1 UBO and credited 4x €1 SNG. I'm not sure what you'd prefer with the €50 UBO so I credited 5x €10 SNG. Let me know if you'd prefer another denomination.

Quote:
Originally Posted by pirahn View Post
I have over 20 again but they will not amalgamate them. I cannot ask to change to unibet tickets as i have already won a package.
They may not, but I will. Could you post your alias or PM me your login name please? Basically it becomes a problem for us if it becomes too widespread. Aside from it taking a lot of my time (which it doesn't yet), we also lose money because we expect a certain percentage of tickets to expire. A lot of the reason that we give out fairly varied tickets is that we have causal data that say people stay for longer if they try lots of game types.

The long term solution to this is to have some form of bonus funds and let players "buy" tickets from them. We can then dynamically reduce prices on whatever game we want a specific player to try, amongst other things.

Last edited by UnibetAndrew; 07-07-2014 at 06:36 AM.
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