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Old 07-31-2020, 11:27 AM   #27276
kacsa1st
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Re: Unibet - Official Thread

@Andy-Unibet:

I've got some problem and hoping you are the one to solve them because i couldn't find live support or helping center (just FAQ) where i can create a ticket.

let me describe the case:

i had 2 account on neteller because long time ago i had gold VIP status and i could have more accounts in other currencies. but my VIP is over.
a few days ago they decided i can only keep one of them. so i kept the one which has different email address and not the one i used to deposit on your site.

i know i should withdraw my money with the method i used on your site. but in this case that method is not available anyome. unfortunately i can not manually delete the registered neteller account on your site to be able to add the other one which is left for me.

could you do it for me? (delete the current neteller method) and if so is guess i should deposit first and then i can withdraw some.

and another question: i know some pokersites (perhaps all?) only takes deposits from neteller/skrill... if the registered email on their site is the same as the deposit method uses. so should i change my email on the unibet website?

my nickname: justClicking

thx forward your assistance!
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Old 07-31-2020, 01:14 PM   #27277
Andy-Unibet
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Re: Unibet - Official Thread

Someone at Kindred didn't get the memo that I'm just a regular CS guy..

https://www.kindredgroup.com/news--i...roduct-expert/

I've not been in the office today so the below are quick replies and I'll give you more detailed ones on Monday

Quote:
Originally Posted by aprFool View Post
Hi Andy!

I got a question about the new software: does the adpect ratio of the tables remain the same as of right now?
Ofc this is not a huge deal but i prefer the "normal" aspect ratio which is used by the most sites like PS, ipoker, GG (maybe they are not all the exact same but close).

More important when i use tile mode for 6 tables there are some space between tables and would be better if they fill the whole screen without space inbetween.
The most annoying thing is when i select 4 table to tile and it fills the width of the screen instead of the height and that's why the upper 2 are covering a bit the lower ones.

Anyway i am looking forward to play on the new upgaded version! And thx forward your reply!
Tables will be the same size as present in redesign. There is a way to choose how big the tiled tables will be on your screen but I can't remember the process off the top of my head. Will get something posted on Monday to explain.

Quote:
Originally Posted by pusu View Post
Hi Andy, thank you for the picture it looks nice !
Glad you like it. Next spoiler will be the MTT lobby on Monday.

Quote:
Originally Posted by P0kerM0nk View Post
Does the update also contain a single click top-up / re-buy button for the cashtables? Would be handier.
I don't think there is but I've not been in the latest build yet. Can confirm on Monday

Quote:
Originally Posted by kacsa1st View Post
@Andy-Unibet:

I've got some problem and hoping you are the one to solve them because i couldn't find live support or helping center (just FAQ) where i can create a ticket.

let me describe the case:

i had 2 account on neteller because long time ago i had gold VIP status and i could have more accounts in other currencies. but my VIP is over.
a few days ago they decided i can only keep one of them. so i kept the one which has different email address and not the one i used to deposit on your site.

i know i should withdraw my money with the method i used on your site. but in this case that method is not available anyome. unfortunately i can not manually delete the registered neteller account on your site to be able to add the other one which is left for me.

could you do it for me? (delete the current neteller method) and if so is guess i should deposit first and then i can withdraw some.

and another question: i know some pokersites (perhaps all?) only takes deposits from neteller/skrill... if the registered email on their site is the same as the deposit method uses. so should i change my email on the unibet website?

my nickname: justClicking

thx forward your assistance!
CS are going to be able to assist you much better than I can. info@unibetsupport.com or go to "Get Help" on the site, choose any of the popular content on the right and there should be a contact us button it'll give you Live Chat and email links.
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Old 07-31-2020, 02:26 PM   #27278
kacsa1st
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Re: Unibet - Official Thread

@Andy-Unibet:

thx mate! with your help i found the live chat

they were fast and effective (i hope). i sent the documents and was told to wait some days for the verification. this seems smooth!

i appreciate your time!
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Old 08-01-2020, 04:03 AM   #27279
pusu
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Re: Unibet - Official Thread

Hi Andy,
concerning the Hexapro race. Don't you think a system of "points chase" would be more interesting for players and Unibet ? Because of the race operation, players don't have the same time zone, so it affects the amount of games they will play. For example, if in your time zone the race is ending at 3 am you will most likely not fight to keep your rank. But if the race would be "reach this amount of points to get 5€ ", "reach this amount to unlock 10€" etc. I guess players would play more because they will have points target to reach and they will know it will not change depending of other players.

Thank you
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Old 08-02-2020, 08:55 AM   #27280
ProperPlace
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Re: Unibet - Official Thread

Hi. Does anyone else have a problem where they need to submit login credentials twice to log in to the desktop client? I submit once and it just brings up the form again and I need to enter my password again after which I get logged in. This happens every time currently.
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Old 08-02-2020, 09:07 AM   #27281
P0kerM0nk
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Re: Unibet - Official Thread

I have that issue on my iPad but not on desktop nor iPhone, weird.

Edit, selecting my country fixed it.

Last edited by P0kerM0nk; 08-02-2020 at 09:13 AM.
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Old 08-02-2020, 09:56 AM   #27282
PartyLove
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Re: Unibet - Official Thread

Quote:
Originally Posted by P0kerM0nk View Post
I have that issue on my iPad but not on desktop nor iPhone, weird.

Edit, selecting my country fixed it.
I had it too the last two or three weeks. P0kerM0nkey solution works also for me. Thanks!
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Old 08-02-2020, 11:24 AM   #27283
Dubnjoy000
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Re: Unibet - Official Thread

Quote:
Originally Posted by ProperPlace View Post
Hi. Does anyone else have a problem where they need to submit login credentials twice to log in to the desktop client? I submit once and it just brings up the form again and I need to enter my password again after which I get logged in. This happens every time currently.
Yup. Since a week or 2.
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Old 08-02-2020, 12:48 PM   #27284
Stubbe-Unibet
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Re: Unibet - Official Thread

Quote:
Originally Posted by ProperPlace View Post
Hi. Does anyone else have a problem where they need to submit login credentials twice to log in to the desktop client? I submit once and it just brings up the form again and I need to enter my password again after which I get logged in. This happens every time currently.
We'll be releasing changes to the login flow next week.

The cash topup can be done by clicking your own alias, in the new client.
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Old 08-02-2020, 02:30 PM   #27285
aprFool
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Re: Unibet - Official Thread

Quote:
Originally Posted by Stubbe-Unibet View Post
The cash topup can be done by clicking your own alias, in the new client.
sounds good!
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Old 08-03-2020, 03:48 AM   #27286
P0kerM0nk
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Re: Unibet - Official Thread

Excellent, saves 1000 clicks a session 😂
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Old 08-03-2020, 07:20 AM   #27287
Stubbe-Unibet
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Re: Unibet - Official Thread

Quote:
Originally Posted by P0kerM0nk View Post
Excellent, saves 1000 clicks a session 😂
Sorry guys, should elaborate a bit. For now, it's just the top-up icon that is moved to your avatar area, from the top. It will still launch the confirmation window.
I've got it as an improvement to have a setting for one-click top-up (always max), but unlikely it'll be ready in September
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Old 08-04-2020, 03:26 AM   #27288
Andy-Unibet
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Posts: 98
Re: Unibet - Official Thread

Quote:
Originally Posted by aprFool View Post
Hi Andy!

I got a question about the new software: does the adpect ratio of the tables remain the same as of right now?
Ofc this is not a huge deal but i prefer the "normal" aspect ratio which is used by the most sites like PS, ipoker, GG (maybe they are not all the exact same but close).

More important when i use tile mode for 6 tables there are some space between tables and would be better if they fill the whole screen without space inbetween.
The most annoying thing is when i select 4 table to tile and it fills the width of the screen instead of the height and that's why the upper 2 are covering a bit the lower ones.

Anyway i am looking forward to play on the new upgaded version! And thx forward your reply!
I can now confirm that if you click the "Current Size" button when tiling it'll resize all your open tables to the same size as the table you did the tiling from. You can play around with this to get the gapless tiling you desire. You can also save the setup with the button in the tiling menu.

***

Slightly late but as promised, beta version of the MTT lobby from the redesign..

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Old 08-04-2020, 05:41 AM   #27289
aprFool
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Re: Unibet - Official Thread

@Andy-Unibet:

i never new about (noticed) the "current size" button. now i can use it properly.
thx man!
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Old 08-04-2020, 07:49 AM   #27290
GoinGreen
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Re: Unibet - Official Thread

is anything going to change regarding auto log out? I often register for MTT and get logged out while waiting for it to start....maybe a warning sound or something?
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Old 08-04-2020, 08:19 AM   #27291
KossuKukkula
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Re: Unibet - Official Thread

Can't remember so was anything changing regarding ratholing and the rb system?
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Old 08-04-2020, 08:27 AM   #27292
Stubbe-Unibet
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Re: Unibet - Official Thread

Quote:
Originally Posted by KossuKukkula View Post
Can't remember so was anything changing regarding ratholing and the rb system?
Ratholing is a bit of an unknown at this stage, as most resources are put on the redesign right now. It will happen (specs shared in this thread a while ago), but there's so much stuff happening right now that I can't say exactly when.
As soon as the redesign is done, there's the new loyalty system, which has a non-monetary aspect as well, requiring a lot of resources. New loyalty goes live 1st of January, and as soon as that's done, there'll be time for some of the long-awaited smaller changes.
With redesign most likely going live in September and new loyalty being 1st of January, we have to go back to the launch many years ago, before we find as exciting a time with as big changes
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Old 08-04-2020, 09:34 AM   #27293
KossuKukkula
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Re: Unibet - Official Thread

Tyty.
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Old 08-04-2020, 10:46 AM   #27294
Stubbe-Unibet
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Re: Unibet - Official Thread

Quote:
Originally Posted by GoinGreen View Post
is anything going to change regarding auto log out? I often register for MTT and get logged out while waiting for it to start....maybe a warning sound or something?
It's one hour of inactivity triggering it right now. How long in advance do you register?
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Old 08-04-2020, 11:37 AM   #27295
GoinGreen
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Re: Unibet - Official Thread

Quote:
Originally Posted by Stubbe-Unibet View Post
It's one hour of inactivity triggering it right now. How long in advance do you register?
I register for all tournies I play right away, then some of them get cancelled and I get logged out without noticing.
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Old 08-04-2020, 12:37 PM   #27296
Dubnjoy000
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Re: Unibet - Official Thread

Quote:
Originally Posted by Stubbe-Unibet View Post
As soon as the redesign is done, there's the new loyalty system, which has a non-monetary aspect as well, requiring a lot of resources. New loyalty goes live 1st of January, and as soon as that's done, there'll be time for some of the long-awaited smaller changes.
Cliffs on the new loyalty/future rakeback? I would be lying if I stated that I am not frightened by these changes and have already, alas, mentally prepared myself to move on to a different site
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Old 08-04-2020, 01:49 PM   #27297
mullion
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Re: Unibet - Official Thread

Quote:
Originally Posted by Stubbe-Unibet View Post
I expect the new rules and mechanics for ratholing to be implemented H1 of next year. Currently priority number 7 on the backlog. It's of course not the case that we don't care about it
Quote:
Originally Posted by Stubbe-Unibet View Post
Can't comment much on the past where I haven't been involved. All I can say is that it has priority now.
Quote:
Ratholing is a bit of an unknown at this stage, as most resources are put on the redesign right now. It will happen (specs shared in this thread a while ago), but there's so much stuff happening right now that I can't say exactly when.
As soon as the redesign is done, there's the new loyalty system, which has a non-monetary aspect as well, requiring a lot of resources. New loyalty goes live 1st of January, and as soon as that's done, there'll be time for some of the long-awaited smaller changes.
What priority number is it now?
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Old 08-04-2020, 02:25 PM   #27298
PartyLove
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Re: Unibet - Official Thread

Quote:
Originally Posted by Dubnjoy000 View Post
Just want to shoutout AndyUnibet and Unibet in general ; after a (failed) attempt of grinding WSOP events on GG, God to I love Unibet even more and the amazing support we get from this thread and in general
Spoiler:
Quote:
Originally Posted by Dubnjoy000 View Post
Cliffs on the new loyalty/future rakeback? I would be lying if I stated that I am not frightened by these changes and have already, alas, mentally prepared myself to move on to a different site
You posted this within a week. Are you having a bad poker day? You can control your mood by eating healthy every day. I feel great every day because I only eat (healthy) once a day. + You grow bigger and live longer because HGH (human growth hormone) is 2000% more active. I am 41 years old and look 25....
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Old 08-04-2020, 02:27 PM   #27299
Stubbe-Unibet
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Re: Unibet - Official Thread

Quote:
Originally Posted by mullion View Post
What priority number is it now?
Still high on the backlog, but with the big projects there aren't a lot of resources to deal with the backlog items at the moment. I am sorry we didn't manage to deliver it in first half of 2020. It wasn't really that optimistic an estimate at the time, but you can never really know what compliance projects etc. come up, and we also ended up including more in the redesign than I thought we would - which is obviously great, but it does have an impact on for instance the ratholing mitigation.

Right now we've got 50 or so items related to the redesign, which I think we have to handle, before we consider looking at bigger backlog items. We wouldn't want to repeat the launch of V2 of the client, in terms of bugs etc.

While I do understand your frustration - there's a reason we've put it high on the list of backlog items; I do agree it's an important one to fix - we're just in a very special situation right now, with a client redesign and new loyalty system all coming in a 4 month period.

Sorry for not delivering on the previously mentioned deadline for it.
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Old 08-04-2020, 02:33 PM   #27300
Stubbe-Unibet
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Re: Unibet - Official Thread

Quote:
Originally Posted by Dubnjoy000 View Post
Cliffs on the new loyalty/future rakeback? I would be lying if I stated that I am not frightened by these changes and have already, alas, mentally prepared myself to move on to a different site
I can't say much right now, but I can assure you the RB % won't be as terrible as on for instance Stars

I don't expect the terms for your country will change that much, but we don't have final agreement on country specific terms, so even if I wanted to, I really can't give you any details.

What I can share is an early mockup of something included in the loyalty project
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