Great thanks!

Bugs I really hate:

Login in screen. Come on, should it really take me in average 2-3 tries to get a login box instead of just a white one?

Languae and username which I want to be remembered disappers with every update. Can be hard to remember for a lot of players who constantly uses/changes another poker name.

And the updates: Accept, wait, open favorite browser, downloading process, check for your self when it is finished, then go trough a installation process as well. Everywhere also you acccept the update, wait some time, and it has been updated.

Duplicate instance bug. Very good that this message came up after a long while. Before that I saw many of my oppenents sitting out(Hu sit n go) and i probably did the same a lot of times just losing buy ins. I thought i had won more than i had lost sometimes, but my balance told me otherwise. Now when the duplicate instance message comes up(i hope it does it every time a new game which I am in, but cant take part in starts) you just have to close the lobby and fast log in again, hoping you just lost a couple of blinds. Sometimes this is very problematic since you have tournaments running at the same time. You dont want to close them, but you have to. And when you return, the tournament tables did never open before, now i think they are just very slow to open at times when the tournament lobby loads forever.

Besides that, other small bugs and a little slow software, I really love the concept. All credit to unibet for doing this. The site is 50 times better than it was when it was launched. I have alredy praised unibet, the concept and everything about it at another forum. I have been coming with ideas and analyses, I just felt like writing a couple of rows here too

Fix all that unnecessary small **** technical bugs which really ruins the experience(and potentially costs money) and a lot more players will come and stay. If the site would have been launched in the same condition as it is in now, your player basis would have much much bigger I assume. First focus for you guys shuld be to really make everything to work smoothly, then you could focus on achievements, promotions and other fun stuff. Btw, kudos to you also Andrew, from what I have read here you seems to be a nice guy(like the most, if not all of the unibet/poker staff)

Just curios what the latest is re: an android app, TY

You can ask it be moved to a later UO event, or we can credit you €2k in tickets. This is only if you win the 2nd package via Challenges though.

It shouldn't. This is a symptom of the site-wide problems that Unibet are experiencing right now, and I believe it's fixed right now.

This is basically because the login screen is site-wide and this is how the company wanted it across all products. I don't love it either, but I'm afraid there isn't much we can do about it right now.

This is a restriction imposed on us because of the way the client was built. It runs in Adobe Air which means we need way way fewer developers than normal, but that has downsides. One is that it's very CPU intensive, and the other is that the installation process is pretty clunky.

I don't think I know what this one is. What happens?

It's a shame that a lot of the things you still find annoying are going to be very tough to fix. I suspect that the update process and CPU requirements will both improve with time, but I'm saying that without the developers knowing I've said it.

Yeh, I agree. One of our big areas recently has been to fix small bugs - I believe 200 have been fixed in the last couple of releases. I also agree it would've been great to launch later, but sadly external restrictions come into play there too. We can't ask the whole company to stop what they're doing for another month while we fix more stuff. It's hard to get the company's attention when poker is such a small part of our revenue, so sometimes we have to compromise on this kind of thing in the interests of getting things done.

There're still lots of things to fix and a LOT of small improvements to make. I definitely want to get as many of those kinds of things into the client as possible.

I've not heard anything in the past week, but I think we're still fine for a Jan launch.

What's the Unibet Open reunion? Is it a tournament reserved to the players that participated on the live unibet opens?

I totally understand why things are the way they are, and I am glad that you as a unibet rep agrees with me as a player about bugs and improvements. And many things has become A LOT better. If all the players thinks one thing and the poker staff thinks the same, it shouldnt be that hard convincing the people who take the economical decisions. Especially since you have proved that what you are doing is good for poker and good for attracting players.

Sorry if i write a bit to much and unclear, since not you seem to know about this bug I will try to clarify. It happens when you play Hu sit n go. I dont know if it is only when you just finished a game and click yes to play another one(but i think so). And I dont know if it is only in the HU games since i mostly play HU sit n go's. You get an error message saying duplicate instance. Your bankroll is then one buy-in shorter, and the only way(as I have found) to get those money back, is to close the lobby and relaunch it and hope you didnt miss any, or just a couple of blinds.

As I said before, I have played a bunch of players before who sat out. Sometimes even with one table running against me and the other sit out if I remember correctly. I probably did same a lot of time(?), maybe I lost 100s of euros in buy ins while sitting out whitout knowing it. Lately, (last month(s) or so perheps? I havent been playing it consistantly so im not so sure about the timespan) the error message I just describe has started to appear( I have probably seen it around 20 times). Also, players sitting out is now not common at all as it was before, but it happens.
Maybe i didnt sit out that much and actually went EV+ on it, I dont know and I dont think there is any way for you to know either, even if I hope so.

Winamax is build on Adobe Air too and their software is years ahead Unibet's. It has auto update (even updates Adobe Air for you) and has almost any other feature a top site should have. I think it's the second best poker software in the industry after PokerStras's and they have mobile versions for Android, Apple and Windows phones.
You should take a look and "steal" some ideas from them. Maybe your developers team it's not very good or maybe the softwares are just build differently ? Just a thought.

I have not been able to log in the last two days. Only get a white screen where I should insert username and password. What can I do, Andrew?

It is so frustrating.

Yeh, it's for players who took part in the last Unibet Open.

We take (most the) economical decisions and prioritisation decisions when it comes to poker. But when it's site-wide and poker is only 2-3% of Unibet's total revenue, we don't get as much of a say.

Thanks. Apparently we do know about this bug and it will be fixed in the next release. That release is scheduled for the 19th.

Aha, thanks. We shall look into it and borrow what we can. Winamax' software has been out for quite a lot longer than ours so it isn't too surprising that they've found ways to fix some of the problems we're facing at the moment. It is literally "years ahead of Unibet's" - they've had a lot more time to build it than we have. I think ours holds up incredibly well compared to theirs though, and is better in several ways.

We designed and built the whole site in nine months with basically a team of a dozen developers so I think they've done a great job. The site has become a lot better over the nine months since launch too.

Android should be out soon. The reason that we don't have an iPhone version is simply a design decision - it's hard to show all that information on the screen without making players squint. Our software is quite a bit more graphically involved than almost anyone else's, so it's a bigger problem for us than most.

I believe that this is one that can be fixed by loading IE and clearing cache/cookies/history.

I tried and the white screen is gone,but after I have insert my username and password, nothing happens.. Just like it`s frozen

hi andrew, my friend made 1.25mil points and he wants to exchange the package for 20x100nl tickets. Can u do that please? nick azAZ09

And for me exchange 2x25 tickets in one 50e UO ticket. user traian7

That bugfix would be fantastic. That bug is pretty damn annoying.

I hope you still can have some say. I mean, if you contstantly increase your player basis poker might be the anchor that attracts most people to unibet. Not all of them will just play poker. By increasing player basis, and increase revenue in a slower rate(give back more to the players) it will attract even more players in the future. So even if the direct revenue is low the implied revenue might be a lot higher.

Your product and vision is fantastic, and a lot of poker pros has talked about similar changes to online poker. Why not cooperate with a few of those players and start up low rake high stakes games? This would not cost you any extra, even if the direct revenue, at least initially, will be small. Since this is a revenue source you just dont have. You will still have very cheap small stake rake, and take most rake from middle to middle-high stakes like now. This would get a bunch of very good players, and high stakes players who want to play lowest rake and likes your concept to your site. This would also attract a lot of new players to the site, the hobby players you are aiming to get to the site. Being able to watch big games, a sick amount of money, and the best players in the world would really attract new players. Even if your software not even in the future will allow spectators, just reading about the best players in the lobby and on the site, and seing big games up and running would really inspire people to play poker. They might get there, one day(also promotions that gives a few good and lucky players to fastly climb to/test those stakes would be great). Thats my vision of whats left for making the site really big(except software fixes/upgrades), and make poker come to life once again. No need to answer to my comment. Even if you dont follow my vision, I still hope you succeed making it big

bad idea poker ecology wise imho. Bad players/gambling apt players might lose all their money in quick succession and not enjoy a longer stay and be willing to cash in again, and if they lose all their money quickly they actually generate less rake, esp. with low-rake high stakes. Sry if you were looking for some high stakes action vs fish on the site, but I think it would be against the concept that Unibet stands for and have a negative effect on the player base in general, with loads of the money eventually just going to a small elite group of players.

Have you tried the latest Omaha major challenge: "have four of a kind on the turn" 0/5...

Seems impossible, is it possible to get rid of it?

Hi Andrew,

On Mac the table prioritisation not working seems to be random after doing a few sessions. Sometimes it's at the start, sometimes it's at the end of the session and is fixed by reloading the client so sometimes it's not a big deal but other times you're settled at your tables and have to close them all to reload the client and relog. As I said it really does seem to be random and I'm not turning any setting on or off or changing anything like avatar whilst having tables open just after a while it stops working and you time out on hands if you're not paying close attention.

Anyway, could you please change my tickets to leave 2x 4e sng, 7x nl10 cash tickets, 4x 10e mtt.

Alias: GolfWang

Thanks,

Matt

god damnit, serious connection problems again here while zoom on stars is going fluently so it's definitely on unibet's side :/
timed out a few times while other players at the table were just picking up the pots.
quit session obv

Hello Andrew,

Could you be so kind to convert my €25 sng ticket to a 25PLO ticket?

Just love PLO, what can i do

One alias: LOLCASHAMENT

I understand your point of view but I strongly disagree to what you are saying. First of all I will just state that I am not even close to play at the highest stakes atm. Then about the player base, sure we have different arguments for why it will increase or decrease. But look upon it this way, what happens when other sites realizes that unibets idea wasnt that bad and attract the high stakes players to their site? I think it will give them an advantage, and thus more appealing to new poker players.

I also think it is very much in line with what unibet stands for. New/hobby/amateur/gamblers/players not playing abc players(as well as older ones) needs to feel that there is a chance to climb, and the higher games running, the higher the dreams. By sponsring/promoting these groups of players with challanges and other stuff they will get a fair but small chance to make that journey rather wuickly without risking too much of their money. This will make a lot of different play styles winning since players who exploit players will be exploitable and so on(combined with the fact that you dont know who you are playing). This will make the poker experience a lot more fun for everyone, than just a table with at least 80% TAG/abc-regs like pokerstars, or well any other poker room these days.

Sure, some will gamble with all their money instantly without any bankroll management. But seriously, how many is that who cant already do that on NL400? This doesnt change much. The small lose for the site in direct rake is easily conquered by the rake a larger player basis from a more action filled/diverse game from different playing styles give. Poker is dead, Unibet tries to bring it to life. Poker needs winning players to stay alive. Simple as that.

Ok, i see your point, but in my eyes disadvantages of highstakes for poker ecology still prevail over the advantages to attract players/ let them dream of reaching these stakes too one day etc. esp. as there is no spectating function on the site atm. and you're right most bad players can already donk off their whole BR on NL400 atm and I certainly wouldn't mind stakes stopping at 0.5/1. just as you I enjoyed the the way a lot of players play on the site, feels like back in the day when everyone was just splashing funds and I love the fact there is no HUD available with 12+-tableings tags/nits marginally beating the games by volume. this is the most important aspect to remain that way imho. As fish hardly ever use HUDs anyway and thus it only gives advanced players an edge. I think rather than implementing high stakes a better MTT offer could rather attract more rec players. These players love the idea to just bink once and score a big win like in a lottery without havin to risk/play much. any poker does not rly need any winning players to stay alive. i guess well it helps there a few who beat the games and make this public to convince bad players the game can be beatable in theory and is not rigged. However it's the fish who keep depositing while good players cash out more than they cash in and actually dry out the moneyflow. It's all about rec players losing in the long run but still cashing in and I think Unibet so far has done a great job of providing these players a service that they can enjoy themselves.

Weird. Are you using iPad, PC, Mac or browser? Could you post your alias or PM me your login name please?

I've exchanged your tickets, but I'm afraid I can't exchange anything on someone elses' account. Your friend will have to ask me himself.

That'd be the ideal outcome for us, yes. But right now poker is about 2-3% of Unibet's total. We're growing faster than the sportsbook/casino but ultimately we will need more time from the other departments to let us to keep on growing. Trying to get that is going to be a lot of my job from next year.

The reason that our biggest games right now are NL400 & PLO400 is that we're worried about what happens if we go higher. I would be worried that if we had NL10k, we'd lose a lot of the players we want to try hard to keep because they'd tilt, play high, lose everything, and never come back. Our aim is to keep new and casual players alive for longer and this potentially works against that.

We also have to consider what our players do on Unibet's other products. I remember someone at the last place I worked - he turned over €33m in the casino in one year. If that kind of guy comes to poker and loses just as much but in 1% of the time, he might leave the company entirely (plus we'll make no money from him).

Having other products should actually be a big strength for us: it means that a poker player is much more valuable to us than they currently are to PokerStars, say. That means we can pay more to acquire them in theory. I think that we have the best software on all our products of any site that offers sportsbook + casino + poker, and I think we can take advantage of that more in the future.

All of that said, I'm definitely interested in whether introducing higher stake games actually does harm us. Hopefully in Jan we will be able to conduct a test...

Yes, agree. Even on our site, NL400 is effectively raked at about half the rate of the other games (and we rake NL400 higher than most sites, as it's 6% to €3).

On average, it takes 826 hands. I think that there's a wider range of how tight players are in Omaha and we base our numbers on the average over the entire player base. If someone sees many fewer turns than average, they'll take longer to complete this kind of Challenge. This is by design - we want to reward people more who play "worse".

I believe we have a bug where prioritisation sometimes stops working when the client has been open for a long time. I think if you turn it on/off it fixes it, but obviously it isn't ideal that it happened in the first place for you. What spec Mac are you using?

Sure, done.

We had a couple of problems 2030 to 2100 GMT but nothing is registering afterwards. I think this might've been somewhere between you and us rather than us/our Maltese ISP this time.

Sure, done.

I think that this is definitely important. The reason that poker is different from casino games is that you can win. I don't think we need to have NL60k or whatever to let people do this, but I am fine with the argument that NL400 might not be big enough.

Agree with this too. The problem is that a good MTT offering is highly dependent on liquidity. Given our current liquidity I don't think our MTT schedule is great right now, but I think it's pretty decent.

This is also the area where our software is worst. The lobby designs suck, the specific tourney lobby is ugly and pretty buggy, and we don't have some obvious tourney types like rebuys. There's a project underway right now with the UX team to improve the design, and it'd be great if we could time a few new tourney types to come in at the same time. That's a couple of months away though.

Meanwhile I will see what we can do to improve the MTT schedule right now.

One problem is that I'm not interested in getting in tourney grinders who will play one tourney a week and probably withdraw the minute they win. That's why we don't try to compete with PS on Sundays.

But on the other hand, we have tournaments that you can actually win, and win in a reasonable amount of time. These are the areas that I think we should concentrate on for now.

hi andrew i made 1.25mil points and i want to exchange the package for 20X100NL tickets .many thanks.my nick is :azAZ09

A limitation to allowing ticket changing in this thread is that it's not too hard to make a request for an account that might not be you. Normally I don't worry about it too much because people have to know about the tickets on that account, which requires they own it.

But this one is different because of how it was discussed earlier. Instead, could you mail me at andrew.west@unibet.com from the email address registered to your account please.

Thanks so much for changing the tickets, really appreciate this service. It was mentioned a while back and I can't remember how it was left but what happened to the idea of having something like a shop where we can exchange tickets in the client or on the site?

I have tried turning prioritisation off and on after it has stopped working but yeah I do believe most of the time it stops is after I've been on a while with the odd exception of it happening when I first log in. It's an early 2009 Mac Mini running Yosemite 10.10, just about to update to 10.10.1 (in case that changes anything).

Regards

Hi Andrew,
could you exchange my 10x1€ tickets into an NL10 Cash Ticket? My account name is uCALLuFALL. thanks a lot in advance!

It'd be awesome to see 3/6 - 25/50 added eventually, but at a random time 2/4 is running with only a few players. I'd wait with adding 3/6 until 2/4 runs the majority of the day and with good numbers in peak hours. Adding bigger stakes is awesome and really makes players feel the growth of the site, but splitting the player base is something to be careful about.

Also, see pm