Anyone know how Megabet still trade as Stan James even though Unibet purchased the whole operation, brand included?

https://secure.gamblingcommission.go...rch/Detail/915

I just saw this on the community, which is the greatest Unibet news in a long time for me. I completely stopped playing after Unibet stopped the ticket exchangers, but if they come back in the suggested form, that will definitely get me playing again! Any time frame for this?

Other question: In Holland a gambling law was accepted a few months ago, do you have any idea when Unibet will get a Dutch license and/or when Dutchies can access the community?

@ UnibetPatrick

Hello,
I was playing SuperQualifier to Supernova 10 TIX (ID 12608130) and on addon break I was not able addon chips. I pressed on addon chips and nothing happened. At the same time the option disappeared and I did not have the option to addon anymore. The addon in this qualifier is twice the starting stack and it is unfair not to be able to have the option to addon while your opponents can have this option.

This is a question I can't really answer but I would hope that we will be one of the first ones to get a license once the regulation is properly implemented as Netherlands is one of our biggest markets.

The Community part was more of an internal decision, once it's regulated we can look into the possibility to implement to it as well, but I can't promise anything.

Pretty sure I got your case via CS today and handled it, if not please let me know and send me your alias/username via PM. Thanks

Hello,

I've had a weird bug this morning where I will be playing and the client will suddenly close with no warning.

Hey,
have you had the same kind of bug again since then? Did you just started the client and some games or were you playing for a while?

It would just close the client and return to your desktop?

It's the first time I hear about this kind of issue, please let me know if this happens again to take further steps on investigating the source of issue.

Thanks

On another note, I'd like to let you know that we are bringing the Unibet Open exchangers back, there are some rules and you need to accept those and opt in to be able to join those.

Please find all information about this here:

https://www.unibetcommunity.com/t5/U...p/238354#M6178

If you are Dutch and can't access, feel free to PM me with the request to enter them.

Thanks

*Edit, please let me know how I can post the screenshot here* > this is the link anyway : https://imgur.com/a/niqFGt3

Hi All,

I'not the guy who loves talking **** on forums, but this story I have to share. Think before you start playing on Unibet. I have loved playing on Unibet for years but the story below does not contribute to the fun I had there.

I played last week an MTT with 5 players left. I knocked out the shortstack but all of a sudden the MTT got cancelled. The MTT was cashed out following there ICM rules. But when I checked the transaction history I did not receive the bounty for knocking out the shortstack. I went to support, explained the situation, send below screenshot where I have over 200k in chips and asked what happend. This was there replay:





The tournament was cancelled with 5 players remaining and players got paid according to our policy:
>> As the chipleader he got most money: 48.71 EUR

The chipcounts and payouts (excluding bounties) were:
>> 168508 chips 48.71 EUR
>> 137060 chips 45.66 EUR
>> 112150 chips 42.77 EUR
>> 62094 chips 35 EUR
>> 44188 chips 31.24 EUR"

Clearly to see on the screenshot I have over 200k. I'm sure there was 4 left, even there are only 3 remaining players on the screenshot. Maybe they already removed a player due to the cancellation. The point is that I have played a hand, KO'd a player, did not receive the bounty and also got not the money I deserve. I also told support to check my hand history but they just don't.

After sending the screenshot again, explain there is a difference in there calculations and my screenshot they come back with:

Regretfully you did not add new information and therefor there is nothing we can do more for you.

If you have additional information that can show us the difference, we will be happy to investigate.

Thank you for your cooperation and understanding.

If there are any further questions, please let us know.

Have a nice day and thank you for contacting Unibet.

Unreal, I understand they cant take money of the guy who got ICM pay'd out 5th place. How much evidence you need to see there calculations does not compare with the situation? IMO Unibet should take there responsibility. They should check the hands I played, calculate on 4 players left and give me the bounty I deserve for the final hand.

This support level, where I always was super positive about them, is just under any level you may expect.

Think about it when you want to play here, if they treat you like this when the mistake is clearly on there side.

Apologizes for my bad English.

I've tried to use my spins on the Unibet Open Slot for several days now with no success. I get the following screen:



Playing on an Android tablet.

Would also like to say I'm very happy about the UO exchangers coming back. I'll be jumping back in the satty system pronto.

Is this also planned for the UK tour?

Unable to log in on PC white screen, software reinstall doesn't help.

I have the same problem. Weird

Hey, it happened twice at least, possibly three times. I had been playing less than an hour I think, off peak times and only on a few tables, and the client would just close.

Hasn't happened today after playing a lot, I'll let you know if it happens again.

Hi,
I have sent you a PM with further explanation.

I took care of the case initially and you are right, it was handled incorrectly (which is my fault, not CS).

The problem was, that the tournament was cancelled but the hand was still dealt and played out and you knocked out a player and the results showed to me as 5 players remaining and the pay outs were also made on that assumption.

I have now compensated this and hope it didn't cause you too many troubles.

Once again, I apologize for this and if you come across any issues in the future, feel free to PM me directly and I promise to investigate whatever might be wrong.

Thanks

It looks like you are missing some assets, could you try to uninstall, download the app again and install it?

Let me know if that fixes the issue.

For now it's only planned for UO but UK Tour might be a possibility in the near future too depending how the trend goes in those.

For those that had the issue, which country are you from? I'm aware we had an issue yesterday with a specific market. Does it work for you by now?

@unibetpatric Thanks for solving this issue so quickly, really appreciate it. This is unibet support level I used to experience at unibet.

Once more, thanks!

I'ts OK now, able to log in from Poland.

when I play tournaments it doesn't show which place I'm in when I change aliases. It shows -/13 instead of actual place I'm in. Never used to happen before...

You are more than welcome

Glad to hear, yes it was an issue for the Polish market only

Thanks for letting us know, this issue has already been reported and is on our bug list to be fixed.

any chance of of adding "remember layout" feature? Right now you can only tile layout. Kinda annoying always shuffling tables around for people with bigger monitors...

Got to say the updates for the client on android are awful.

When multi tabling the sliding tables is really tilting and terrible on the eye. It was far better the way it was.

Topping up your stack is more difficult too. You have to do 4 actions now which is a pain.

Also it took me ages to find the sit out options. You can no longer click one tab and leave all tables next BB, you have to do it for each individual table.

Didn't enjoy the playing experience at all due to these things.

Thanks @GoinGreen and @Neri1983, I will forward both your suggestion and feedback to look into, much appreciated!

Hello,

I have a question about UOS tickets, I think that I stacked more 50 and 100 (E79) tickets than I possibly will need to play all remaining events for UOS. I remember in past events Unibet converted those in regular MTT tickets. Is this still working the same?

When I plug my headphones into my computer Unibet is the only program that refuses to play sound through them. Any idea how to fix this?

Still getting the 'attention' beep when I use fast fold. Am I alone in this?

If you're talking about still getting alerted when you've already pressed the 'Fold to any bet' button then yeah, that's still happening, although you can turn it off in the settings.
This issue was reported by someone else just a few months ago and acknowledged by Unibet, furthermore I reported the same issue years ago not long after the version 2 software was released and it was fixed then but has obviously since been reintroduced.