Quote:
Originally Posted by carl_sebastian
I have noticed 2 issues with the mobile client
1. i get logged out with message "your session has been moved to another device", i need to close the client in order to be able to login again.
2. sometimes when i login i cannot access the tournament list.
Hi,
sorry to hear you have issues with our mobile app.
1. This error usually appears when you switch from Desktop to mobile for example or the other way around, or possibly being logged to the web version.
Did this error just show up for you for no reason? Could you specify a bit please.
2. We have some issues with the tournament monitor, might have to do with it, it's being worked on and should hopefully improve soon, a restart should usually fix it temporarily.
Quote:
Originally Posted by SirMario
I just lost HU SNG €25 and HU SNG €50 because of this... Where should I write for a compensation?
That is a very odd one, could you please send me a PM with the details (timeframe or ideally tournament IDs). It looks like you played from the browser version, in case you played from desktop, I would also need your poker_log file please.
I will then investigate further and also forward it to our devs to look at.
Apologies for any inconvenience caused
Quote:
Originally Posted by carl_sebastian
Do you charge 1% rake rounded up??
A lot of pots you win are small (often 0.22 €) and having to pay 0.01€ of that in rake adds up.
That depends on the numbers after the decimals, if 1% equals 0.136€, it would be rounded up.
Quote:
Originally Posted by MadDogMoody
Hi, any chance I could get a 50 euro ticket extended? User is Equilibrium42
I have extended your ticket, should be more than enough now to use it.
Thanks