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Old 12-05-2014, 08:08 AM   #2501
Heisenberg1
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Re: Unibet - Official Thread

Disconnecting all the time since yesterday. Had to log in again at least ten times last night. Unplayable atm. Username: babbelover
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Old 12-05-2014, 08:09 AM   #2502
UnibetAndrew
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Re: Unibet - Official Thread

Quote:
Originally Posted by triptych View Post
Still disconnecting cant play 5mins and disconnects
Could you post your alias or PM me your login name please.
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Old 12-05-2014, 08:32 AM   #2503
Bergin
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Re: Unibet - Official Thread



Had to close the client and log back in, by time I'd done this half my stack was gone.
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Old 12-05-2014, 08:38 AM   #2504
YouAreHappy
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Re: Unibet - Official Thread

Havent disconnected today but keep timing out instead. Sigh.

Seems like everyone else is timing out or disconnect as well.


Edit: And disconnected. Jinxed myself. Have PM'ed you alias Andrew.
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Old 12-05-2014, 08:42 AM   #2505
UnibetAndrew
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Re: Unibet - Official Thread

Quote:
Originally Posted by Bergin View Post


Had to close the client and log back in, by time I'd done this half my stack was gone.
Thanks

Quote:
Originally Posted by YouAreHappy View Post
Havent disconnected today but keep timing out instead. Sigh.

Seems like everyone else is timing out or disconnect as well.


Edit: And disconnected. Jinxed myself. Have PM'ed you alias Andrew.
Thanks
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Old 12-05-2014, 09:00 AM   #2506
Bergin
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Re: Unibet - Official Thread

Same thing happened again in the next SNG, I'm going to stop now until no more reports coming in. Would it not be better to stop the client until its fixed when its seems so widespread?
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Old 12-05-2014, 09:32 AM   #2507
edgehead
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Re: Unibet - Official Thread

been playing from just before 1pm british time and was getting a lot of disconnects. now when I try to log back in its showing a technical error try again later.

the last half an hour has been as bad as ive been experiencing the last few days
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Old 12-05-2014, 09:50 AM   #2508
triptych
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Re: Unibet - Official Thread

My alias is DocHolliday i was only playing micro six tablesIam not complaining about lost money but i will keep up to date with forum before i try again
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Old 12-05-2014, 10:12 AM   #2509
eMPee13
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Re: Unibet - Official Thread



Logged in about 5/10 mins ago and opened up 3 tables and this happened.
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Old 12-05-2014, 10:58 AM   #2510
UnibetAndrew
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Re: Unibet - Official Thread

Obviously I still have backlog in this thread to work through. Sorry for not replying to some posts, and sorry for the whole problem in the first place. Once we know for sure this has been resolved we'll figure out a way to make it right.

But we have found a hardware problem at the ISP and it should have been replaced. We THINK that the problems have been fixed. If anyone gets disconnection problems from here on out, please let us know as soon as possible.
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Old 12-05-2014, 11:07 AM   #2511
niveaformen
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Re: Unibet - Official Thread

Is it possible to deposit via skrill?
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Old 12-05-2014, 11:08 AM   #2512
UnibetAndrew
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Re: Unibet - Official Thread

Depends where you live - payment options are dependent on country. Payment options aren't huge outside of the core markets though (GB, BE, NL, FI, NO, SE, DK)
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Old 12-05-2014, 11:27 AM   #2513
w00pw00p
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Re: Unibet - Official Thread

Hi Andrew,

Could you turn my sng/mtt tickets into a 25NL cashgame ticket please ?
Or if that's possible could you take the tickets and 75euros from my balance and turn it into a 100nl ticket ? (I would prefer that if possible)
My screename is FelixTehCat

Thank you
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Old 12-05-2014, 11:50 AM   #2514
Anthony James
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Re: Unibet - Official Thread

Everything seems to be sorted for me now.

I note that other players are still disconnecting occasionally, but I guess that could be a fault on their end.

Thanks for keeping us updated Andrew.
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Old 12-05-2014, 12:07 PM   #2515
P0kerM0nk
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Re: Unibet - Official Thread

Yeh seems to work now, about time I guess, cant afford this to happen at the 100th M hand :/
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Old 12-05-2014, 12:10 PM   #2516
UnibetAndrew
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Re: Unibet - Official Thread

Let's see how it does over the weekend.

But yup, we can't afford for it to happen for the 100m hand. It was bad enough at 95m - we were the 4th biggest site around according to peak players, and we'd like to keep doing that.
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Old 12-05-2014, 12:33 PM   #2517
Heinze
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Re: Unibet - Official Thread

Have you done something to correct the problem, or just hoping for the best?
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Old 12-05-2014, 12:36 PM   #2518
UnibetAndrew
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Re: Unibet - Official Thread

Quote:
Originally Posted by UnibetAndrew View Post
But we have found a hardware problem at the ISP and it should have been replaced. We THINK that the problems have been fixed. If anyone gets disconnection problems from here on out, please let us know as soon as possible.
Quote:
Originally Posted by Heinze View Post
Have you done something to correct the problem, or just hoping for the best?
I haven't done anything. I work in the London poker team, not the Maltese ISP. If you mean has anyone on our side done anything - then yes, see the previous post.
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Old 12-05-2014, 12:51 PM   #2519
naumuni
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Re: Unibet - Official Thread

Just played 2 :30 hours smooth session.Everything is ok now.
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Old 12-05-2014, 01:07 PM   #2520
Hustlehoff
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Re: Unibet - Official Thread

Hi Andrew,

Can you please convert my SNG and MTT tickets to a NL25 ticket??

Nickname: halvestad

THANK YOU!!
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Old 12-05-2014, 01:28 PM   #2521
YouAreHappy
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Re: Unibet - Official Thread

Yep same. Last session was smooth.
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Old 12-05-2014, 01:44 PM   #2522
eMPee13
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Re: Unibet - Official Thread

Yeah really good now, glad to have Unibet back working properly. 5 minutes after I was getting dc'd it came back and hasn't been down since.
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Old 12-05-2014, 02:09 PM   #2523
Heinze
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Re: Unibet - Official Thread


Have seen this twice today - latest now. Counter is running, and it reacts when hovering over active elements. After a while it goes "not responding" and counter stops.

Have to kill it and restart.
Not sure yet how to reproduce, but both times happened after client being minimized.
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Old 12-05-2014, 04:20 PM   #2524
Cti
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Re: Unibet - Official Thread

Is it possible to play at Unibet from south east Asia countries ? (Thailand, Philippines, ect) ? For EU resident if that matters.
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Old 12-05-2014, 04:29 PM   #2525
YouAreHappy
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Re: Unibet - Official Thread

Quote:
Originally Posted by Heinze View Post

Have seen this twice today - latest now. Counter is running, and it reacts when hovering over active elements. After a while it goes "not responding" and counter stops.

Have to kill it and restart.
Not sure yet how to reproduce, but both times happened after client being minimized.
Pretty similar to what I've been getting sometimes. Mine turns all green though. Haven't been able to reproduce when I want to but happens pretty often if I click around in the client frequently.
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