Quote:
Originally Posted by rerange
If you believe what you are writing that casino players coming to the pokerplatform is a good thing for bussiness... i leave that for you to fill in.
all what you guys see is a recreational depositing and loosing his money too fast on higher cashgames and you guys are to greedy to let that happen. This hexapro is just there to steal money from everyone and keep the unibet machine fueled. imo you don't charge the full pot when you don't have enough costumers representing you are worth what you think you are.
I believe if unibet poker wants to grow we need allot but allot more cashgame traffic, but it feels like you guys rather take short term profits. the poker client is grabbing what it can. your poker product is living in the shadows it will die in the shadows and it has not seen a bit off sun in a loooong time.
the release off the 2.0 client was unfortunate and i am sure it would have a more flourishing product today without all the bugs back then. If i was new to poker i wouldn't trust those clowns from post 2.0 client with my money either. but that is in the past now however i feel you are just making mistake after mistake now.
the longterm vision you had with poker is just totally gone. and i think playerbase > profit.
Just because we introduced HexaPro, doesn't mean we don't think long-term. We are all former professional poker players in the team, the long-term thinking gen is implemented in us.
Don't forget that we have one of the most rewarding loyalty systems which is mostly designed on cash games and also have specific missions and promotions with cash game targets. Cash games are our main income and we will not forget about them, don't worry
Quote:
Originally Posted by Turn
I do think HexaPro could be very interesting for people who are (fairly) new to the game. So it would make sense if it would be advertised with the casino games on the Unibet site. Maybe make it playable in the browser just like the casino games (so you don't have to log-in again.
It is not possible to play HexaPro from the casino site, as it is afterall a poker product and you need a poker account (alias) to be able to play it. However, there will be plenty of opportunities to attract casino players to try them through cross-selling.
So similar to us sometimes cross-selling casino (one of the prizes in missions for example is free spins), we could do it the other way around as well.
I'm quite certain that the number of recreationals will increase with the introduction of HexaPro and that is beneficial for everyone, we all want more traffic.
Quote:
Originally Posted by SleazyP84
At least on .com and .co.uk they have buried the live chat button deep in the Help section. I tried on .com just now and I went to Help > Pick any question (I went My Account > Account access > I forgot my password) > at the bottom of the answer there is a button that says 'Contact Us' and when you hit that the Live Chat option appears.
That is correct. I'm not 100% sure but the main reason is that a lot of the contacts in chat ask questions that can be easily be answered through our FAQ page, therefore we want customers first to ask the question there and if they don't find the answer to it, they can contact us. This improves the waiting time for you too.
Quote:
Originally Posted by KossuKukkula
My guess is that this to protect the recs so they don't need to play deep and buy back with more than 100bbs. But it just brings more pro ratholers to the site and that sucks obv. This should be you can rathole to 100bbs not 50bb imo.
Yes, the initial reason was to protect recreational players and not force them to play with money, they are not comfortable with. We are however looking into it and seeing if changes are needed if it gets exploited too much, it is on our to-do list.