Hi all,
apologies for the long response time.
We will be faster in responding in the future.
Quote:
Originally Posted by kapetain
We are approaching the 1000th page.
How about some freeroll for loyal 2+2ers
That's a good idea, once we reach the 1000 pages, we will set something up for you guys. Since it's the 1000th page, I think a freeroll with 1000 EUR prize pool should be good
Quote:
Originally Posted by Dubnjoy000
Has there been changes in the time allowed while disconnected? If such is the case, I would appreciate it if it was revised for folks that are still in my situation of getting software crashes >once per 2 hours of play . I use to be able to log back again and finish the hands involving big parts, nowadays, never . I have yet to contact support to ask for a refund, as the hands in question are rarely more than 50$ and I know support is busy, but this is a little tilting...
There have been no changes I am aware of.
Could you PM me with your username, if you continue having issues.
Might be worth investigating further where your issues are coming from.
I'm also happy to help out via PM if you have requests for refunds.
Quote:
Originally Posted by JohnCleese
Is it still possible to move your Unibet package to the next UO? I'm probably going to get the package Oct-Dec but I don't want to do the UO in London. I'm working under the presumption that the 1st UO of 2019 is in London.
Unfortunately we don't allow to push UO packages/seats. The schedule for 2019 is not clear yet, it's not certain whether it's going to be London first off.
If you win a package through challenges, you have the option to exchange it for 100k bonus points + 250 EUR travel money.
Quote:
Imo Unibet has no real advantages anymore vs other sites. It used to have that good "home" feeling to it but now its just like every other site there.
Pros/Cons in my opinion: [...]
I'm sorry you feel that way.
Regarding the crashes could you PM me more details and point me to the right Community page?
Poker is not our biggest product and questions are rarer, therefore the level of CS can vary, my goal is it to improve that and that's also why we try to over customers different channels to contact us. Again, I'm happy to help anyone here out via PM if you feel like CS isn't enough of a help.
Quote:
Originally Posted by Lemikinge
Some update notes from the update yesterday?
Cause since yesterday i have lags of 3-4 seconds every like 30seconds playing.I cannot even 4 table anymore
There were no big changes in the current release, mostly promotions and backoffice changes, nothing that should cause this.
Are these still happening or is it better by now? If not, could you PM me details because it's the first time I hear about this.
Quote:
Originally Posted by GoinGreen
is MTT schedule improving anytime soon?
Our tournament manager is working on improving our MTT schedule for winter period.
Quote:
Originally Posted by orgasmos
Can players from Greece play on Unibet? Unibet.com is restricted but on google the first site that comes up if you type unibet is https://gr.unibet-3.com/ . Is it legit and part of unibet just for greeks like bwin has done?
Yes, you can play from Greece, you can just not register from there. So visiting Greece and playing is fine, living there is not.
Quote:
Originally Posted by orgasmos
Also cant seem to find unibet's support mail so I can ask them directly
It's
info@unibetsupport.com
Unibet is currently focused on the European markets, unfortunately the conditions for outside of Europe therefore are not as good as inside. I was told that we wanted to introduce a new banking payment method in Canada soon (and I think there was a trial phase on it). It's unfortunately quite complicated with jurisdictions etc.
Ideally we found the source of your disconnection/crashing issue so you don't have to worry about that, as mentioned above, please PM me and I will do my best to help you.