Quote:
Originally Posted by DianeAbbott
What an absolute ****ing joke. I tried to withdraw £5k today after depositing recently. Played a few 100s/200s HU games then get this email:
Dear X,
This is a notification that your recent withdrawal of £5,000.00 has been cancelled and the money returned to your betting account.
The withdrawal was cancelled as we cannot allow the withdrawal of any money that has been deposited and not played. You need to play your deposit before you can withdraw any money. For example, if you initially deposited £10, you need to wager £10 in total. You will then be able to withdraw your winnings.
Kind regards,
The Unibet Team
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I then contact live chat because this seems a bit ridiculous and get this:
They have cancelled your withdrawal and have advised me that you need to play through your balance of £7, 920.74 until they will re instate your facility to be able to withdraw from your account.
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So I need to play £8k through raking £240 (3%) to get access to a single penny of my money. How can that even be a thing? I put in decent volume on Unibet, I've raked loads but as of right now I need access to some of my money and they're not giving me that. ****ing ridiculous.
Update: I've asked for a manager to call me and they don't have a single manager in the office today. What a joke of an operation. Where, when you're depositing, does it state that you need to play through your whole balance?
Hey,
first of all, yes that is absolute standard in the scene, you need to wager the full deposit before you can withdraw it, this is a general rule to prevent money laundering and other fraudulent activities, however it mostly goes for Sportsbetting/casino where it's easy to see how much one wagered, with poker it's trickier, especially when bigger amounts come into play.
You will have that problem with any other site, not just us, those are regulations set by the gaming authorities.
And asking for a manager doesn't work like this, we're not a restaurant, if the manager or supervisor was called every time a customer asked for it, we would not have a break. We try our best to process payments as fast as possible but you cannot expect it to happen within a few hours, sometimes it might take longer, especially at later hours.
I think it's fair to say that we are one of the fastest paying providers and we try our best to help which is simply not always possible especially during busy periods (like the World Cup).
My advise for the future, whether it's with Unibet or another provider, only deposit what you are willing to play for because I can say, there are reasons for having rules like this, rules I did not understand before starting working in player safety but I do understand now and support.
Thanks