https://www.unibetcommunity.com/t5/P...sts/td-p/87799

..or you can ask live chat.

Happy New Year all. Sadly my new year gift is not a nice one, just wanted to pop into the thread to let you know that we're experiencing some unexpected downtime as our server is having network issues. The current estimate is that it will last around 1 hour (from now) so hopefully won't be too disruptive.

I'll respond to other posts in this thread ASAP. Once you do get back into the client you should use up your free UO Slot spin if you haven't already, everyone receives a free one this month and the top prize is a €2,000 UO package. This is also the first time that you can earn more spins in SNGs as well as cash games

Hi David,

For some reason one of my spins dissappeared. While I had played enough for three spins on 1st and 2nd January, so thats is 6 + first free + two spins for logging in I should have 9. This morning I logged in and only had 8. I am in no means wanting a refund or something, but it might be something you want to look into. FWIW I saw a similar problem remark on the community site.

^^^
Please turn off the doom-switch that was set against me yesterday.

All that bad luck directed toward me may have overwhelmed your servers with karmic imbalance caused by my "FFS not again" screams into the air.

EDIT: I can log in this morning, but all my money is shown as gone. I guess that is one way to stop me from losing to bad beats.

@Rk_95
If you read this T&C you know you should use up the free one asap...

I don't have the figure to hand but that estimate seems reasonable and will differ slightly depending on other factors (which stakes you're playing, which time of day, etc).

Marco is moving from the Community Site to another team and with the holidays too I think it was under-resourced over Xmas. Hopefully will be back up to speed soon (if not already).

Thanks, have reported.

Yep, all playthrough bonuses bought in the store have a 90 day expiry.

I'm sorry to hear that and I'm sure that this decision will cost us some players, both winning and losing, in the short term but it's a change we feel quite strongly about. I'll elaborate in my reply to DOMINGO below.

Can confirm not rigged at all but curious to hear what alternative name we could be given...

I'm sorry that you feel so entitled but am happy to reply fully to this despite the personal attack. I'll take that 'FU' personally too as I ultimately have to decide whether we remove these games and whether we decide to market casino games, both of which I am happy with.

'at the same time market heavily your brand new fast access casinogames'

We haven't marketed them heavily and I've mentioned this before but will explain again. Unibet has a huge Casino and Sportsbook playerbase, many times that of Poker. We can benefit massively from being able to advertise to those players but in exchange we have to let those products advertise to our players. Featuring Casino games in our lobby and on our tables in exchange for cross promotion with hundreds of thousands of Casino and Sportsbook players seems like a good deal to me and a good deal for players on our site, especially if you are winning. Funnily enough, Casino games in the Poker client aren't that popular and mostly played for small stakes, what we have earned from Casino games in the Poker client in 2017 was peanuts. I would guess that we earned less from those Casino games in 2017 than you earned from playing 800 games (and I'm not even exaggerating).

'Imo that's just bull**** that you are taking care of your customers "who has had rough ride at nl/pl800"'

I'll put it in clearer language. Those players who had a 'rough ride' are players who lost money over time in 800 games, often playing three-handed against two winning players. Everytime I would see that happening my stomach would churn, it's not a nice experience for the player in question and it's certainly not good for the long-term health of our site. We don't offer HU cash games because we didn't want an environment where the strongest players could prey easily on the weakest but we had begun to create that at NL800 and PL800. Those games will come back once we are at a size where we can be confident that a) those games run 6-handed regularly and b) we can put more promotional money into them beyond a 1.25x buyin leaderboard prize. Until then you will have to find your free lunch elsewhere. The players who have been losing heavily in 800 games will be receiving some free tickets back from us in the coming weeks and I estimate the figure will easily exceed €50,000.

There is a loss-limit applicable to each product here and we have a top-notch Responsible Gaming team (it's the thing we win most awards for). Players can choose to play whichever product they wish but I'm not going to oversee a situation where we actively create predatory conditions for recreational players to come into before they've even thought about a loss limit. 800 games running properly would have been great but it didn't work out and as such we have decided to remove them for now.

The entitled players are usually the most short-sighted. This was a measure taken to protect the long-term health of our site and if it's somewhere you earn rent money from bitches (not sure if I'm the ***** or they're the bitches?) then perhaps you should pray for it's continued success.

The Events Team are still on Xmas vacation, just waiting for them to return to get a confirmation of what has been decided so far. I don't expect it will take much longer now.

I can't say for sure that your account won't be flagged playing on an unrecognised IP but you aren't doing anything wrong here. Feel free to point CS in my direction if you run into any problems and I'll try to get it solved ASAP. Alternatively, if you PM me with your username I can ask them to put a flag on your account now and hopefully avoid any problems.

I'm sorry that it feels like your complaints are falling on deaf ears - I can promise you that they aren't but Leo is having to play catch-up on a lot of legacy issues given that our MTT offering was neglected for so long. Some things are being tried and if they have a negative impact then we'll go back and make more changes, hopefully most of what we do will be optimised over time.

I was the person who kicked off the UK Tour in my old role and keeping it accessible for recreational players is something I feel very passionately about. I can promise you that it ultimately will not lose that direction but Leo didn't have an easy task in trying to cut overlays there and unfortunately the burden has fallen on the lower games right now. I've asked Leo to look at adding non-rebuy €4 qualifiers to the schedule, the compromise will be that those qualifiers award less €25 tickets - he has said that he'll get one added on to the schedule from tomorrow.

What Sleazy said, I'm merely the parrot on his shoulder

That's because of this (from the promo page):

'You can win up to three spins per day – if you earn three spins in a day then you will also receive one extra free spin which has to be used the following day.'

So you can use that spin at anytime before midnight the following day but if it isn't used then it will expire. Quite simply, this is to encourage players to come back on repeat days and not just play the max on some days and store tickets until the end of the month. I know you didn't want compensation but I've added another spin to your account.

Well at least we know where to point the finger now.

Arrrgghh, are you suggesting I'm a pirate?

I see what you did there (and I liked it )

Where can I find this? Have no idea where to look for.

If you click on the spade icon at the bottom of the lobby it should show that you have 1 spin available. Unfortunately it's not very well displayed if you don't already know about it, something we'll change for the next UO Slot.

Thx David.

Thank you David. This is great news for me personally but above all I think it's good for the recreational player. I can certainly live with reduced tickets in games that are freezeouts.

I'll still be advocating strongly for the removal of at least the add ons in UK4. A compromise might be to just keep the rebuys. The flaw of the UK1 player needing multiple bullets in UK4 is still a breakdown of the system imo and goes against the traditional steps concept of a satellite system. I think everyone can see how the recreational player wanting to qualify for a UK tour from the very bottom has the deck stacked against him.

With regards to overlays I do think one avenue of promotion which hasn't been fully utilised is the use of large poker groups on Facebook. I think it would be a good idea for someone to get in these groups and post about the tour regularly. Ace High Poker group has over 5k members, largely recreational yet the only time the tour gets a mention is by one the regs and even that is quite rare.

I see Collette from Party Poker doing this regularly in many of the larger Facebook groups and it seems to be quite successful especially seeing as she is so responsive to comments and questions. Jonny2192 used to do some promos for Unibet in Ace High which were very popular. Just getting some promo posts within these groups can only be good for the tour.

You're welcome, while I agree with the thinking behind the changes Leo made I also agree with the request so an easy one for me to argue for internally!

Jonny has mentioned to me a few times that we should be on groups like Ace High more and I completely agree but we've just never made the time. Simon (our social media guy) is back from vacation tomorrow so I'll bring it up with him ASAP.

David,

As I saw the UDSO sats aren't running that well, I made a small post on the community, but want to add a bit, which is more for you than others, as you're head of poker.

What do you think of the following?

Whenever you start a new live sat tree (as UDSO is for now, but mainly as the Belgian Championship was and I think a few Romanian live games are), why don't you give (elligible) players the chance to exchange up to a certain amount of UO tickets into the new satty tree. (I think 100-250 is a fair amount, but I don't know what players have in their rolls) -> This should be a one time chance durning the weke before the new structure starts and it could be done at 1:1 or any rate you find fair

This would give the new structures a good kickstart and reduce overlays. This, on their turn will give you guys the opportunity to increase GTD's on the sats all making the new tree as attractive.

I think the UO tree is very healthy (apart for sometimes a final overlaying)

If the new qualifiers are temporary only, then you could offer a revert of the tickets to UO tickets at some rate (Like 90UO for 100 euro of the satty system). Thanks to this last part the players won't be scared of accumulating too many tickets that are lost in the end

This was just a small tought Hope it contributes to something

Not in the UK but a big +1 to the general point.

It's particularly bad to have people satellite into a tournament where there are add-ons giving chips at a discounted rate to the big boys, but I also think its not ideal for rebuys to be offered in satellited tournaments either.

As a thinking player I recognize that a rebuy is no different to a completely new player late-entering but for a lot of the players we most need to encourage it doesn't feel like that.

Reply of the year imo (or the week, if u will ).

Love the reactiveness on Unibet Poker's part on what is their core agenda, trying to provide a healthy poker ecosystem. Not to say it wasn't fun to dabble in the 4/8 every now and then. Not to say that all the Unibet worshippers who stray over here from the community to de-rail every legitimate criticism aren't annoying af (e.g. regarding the ChuckBass case). But op to the reply above was pretty cringy, to say the least.

btw, I doubt many players click on the casino buttons at the poker tables to spontaneously take them to the casino games to gamble. I'd assume most customers are aware of the casino games being present, and after closing the client, navigate over there, if they are to do so. Or they do it at another time without any of your data showing evidence about the fact that they won/lost playing poker a couple of hours earlier, even if it was a factor in their decision to play casino games.

Ah okay, my fault then. I didn't read the whole page, but only parts of it and the T&C which stated:
- Players can earn up to 3 free spins per day, by playing cash games or sit & gos
- Players can earn an extra free spin for the next day when they reached 3 free spins within one day.
- Free spins can be accumulated but will expire on 1st February at 00:00 UTC, after the promotional period.

In the T&C there is no mention you have to use the extra spin at the next day and with the ''can be accumulated'' sentence right under it, you might want to add a sentence to the T&C about the next day thing just to be clear.

Just to be curious: why does that extra spin needs to be spinned the next day? As long as you log in the next (repeat) day you 'have done your job' right? I might be overlooking something though.

change nl400 to nl500, ldo

i think i lost in the nl800 games, maybe i'll get a ticket or something?
(one of my current SNs: _e_e_)

i hope management indeed remains optimistic regarding poker and isn't turning away from poker in favour of casino gambling a la stars.

That's sad to hear, he was my go to man on the community site.. always helped me out and I did bother him a fair bit over the last year, sad to see him go... but best of luck to him in the new role!

About the removal of 800:

- I respect the decision, after all you can decide about what you offer
- but since the removal of 800, the filed in 400 is ridiculous, and in the same time there are waaay more people playing at 200 than they used to do (at least in the last 3-4 months as I remember)

Do you think it is some kind of a physiological reaction, of something? (maybe there are players who used to play 400, which was the 2nd biggest limit, and now they click to 200 which is 2nd now?)
I'm not sure if this will be permanent or not, hopefully not. I think in the new year there was no (or little) time when NL400 could show 30+ field. Which is basically 4-6 regs, and 1-6 one tabling players.
Right now at CET 22:08 there is ~70 player at NL200 and ~9 at NL400.
When there were 800 as well, there was a way smoother player distribution on those stakes, and hardly any stake had more than 50% of the NL200+ players.

Suggestion:

I don't know if many people would find this as immensely helpful as I, since I haven't seen this suggested before, but as someone who's missed 20+ Super Double Trouble freerolls (gross underestimate probably) and like 5 Unibet Open Package freerolls (the kinds that u get from 100k challenge points), I would love to have some kind of notification system in the client, which would pop-up notifications on the tables (or in the client if you're logged in but not playing) when registration for certain tournaments are open. My implementation would be: have players be able to select tournaments that they want a notification for according buy in-ranges, game types, turbo/knockout, whatever they choose from... and then also be able to select to always receive notifications when registration opens to anything that they have a tournament ticket for. And for players to be able to turn off notifications for everything if they for some reason don't want them. Don't know how hard this would be to integrate into the client, but if it's doable, I can't see the harm in it. Or if easier, and I would actually love this even more, have a system where you can choose to receive an automated email about any tournament that you have a ticket for being played on that day.

^ Agree - though it should be for any of the "specific" MTT tickets rather than popping off literally any time any 5 euro tournament opens registration when you have a "general" 5 euro ticket.

Still say that the double trouble trouble is partly caused by there not being enough chances to use them as we are forced into this wanky 100 seat satellite structure which only runs once a week.

For Double trouble I think the time isn't the best one indeed.
Shifting them one hour later would give more players the possibility to join I think.
7 CET is borderline okay (I can make it 50% of the times), but knowing that I think 6PM GMT is a bit too soon, at least it would be for me.

Keeping in mind this MTT ends at 100 players and has a good tempo, it already ends after a bit more than an hour. So it won't become a late night game.

Increasing late reg and blind levels would help aswell I think, but then many will just wait till the end of the late reg, since that's the easiest way to make the money in a 20% gets paid field.

Agree

Yeah, for a long time I couldn't fit it into my schedule, which is kind of annoying. Also for the first months that I played on Unibet I had no idea what it even was. I probably clicked on the ticket a few times and it never showed any upcoming tournaments, as the tournament listing when clicking on a ticket is so buggy. Figured it was just some random ticket that pops up from who knows where with no significant value.

Lose more and play the Super Double Trouble