Best news ever about a UO in Canada, will tell everyone, for sure

No, that was not me, but he is a good friend though. We were only 2 Canadians and I did get to finish 18th in the Main event .

It's a Dutch legal thing. I can't remember the specifics but I think it's something to do with the forum counting as advertising and it not being allowed. Remk_95 or Hensiepensie might be able to give a better description of the reasoning if they read this.

I believe you can email the mods on the community forum to get added to the poker promotions like the monthly league or if you ask the mods in the various Unibet sponsored Twitch streams to put a post up they should be able to get you added in.

I made Leo sad after my last batch of rants on the Community Forum so I'll maybe leave it until 2018 to mention it again It's actually been posted there by a few people over the last few months and I think I did put it in the MTT thread but I complain so much I forget when/where sometimes.

No problem, it's more fun/interesting than my actual day job. As soon as Kindred create a "Forum responder/Chief Ian Simpson troller" job please send me a PM with the application link.

Wasn’t clear to me that sng’s would be getting a weekly leaderboard, I assumed it was just cash games. Obv, I hope sngs do get one but they can attract huge collusion problems; husng I really don’t see how it would work, even 5max I’d be very concerned, the issue with your workaround is the playerpool just isn’t big enough.

David, really like the sound of future plans, particularly the targeting of losing players for rewards. With the 18man mtt for losing players, isn’t that almost always going to comprise only of highstakes cash players, sng players won’t get a look in, and also pros having a bad week will get rewarded, which I assume is not the target group.

Hi David,

Great news about coming back to the Irish market!

Presuming it won't be up and running on January 1st, have you thought about offering an incentive for Irish players to start playing whenever it does get going?

I'd be happy to start playing regularly once its possible, but if the VIP system is still done on a quarterly basis then starting to play at the end of January or in February wouldn't be all that attractive as it stands.

Hi David/Leo,

I have to say I am utterly dissappointed in the new UK schedule. It seems like there were just some changes done without overthinking it at all and it seems like a complete mess. It looks like another thing were the Unibet Poker team is just changing/doing things without thinking it through. Another example is the big freeroll on a Sunday evening which caused server problems. This was not the first time a big freeroll caused issues, and if thinked through, you would not try it again, and definitely not on the 'big' Sunday evening.

From a company like Unibet, although I understand you have a small team, I expect that when there are major things changed, like the UK tour qualifiers now, atleast some people have given their thoughts about it. It seems like this hasn't happened (Maybe because everyone is busy, but then you shouldn't do major changes right now).

I get the fact that overlays are mostly a waste of money for Unibet and you don't want them. Therefore I understand that GTD's in UK tour tournaments have been cut. But the major problem lies in the fact now every qualifier is a rebuy/add-on. Personally I would really like qualifiers to have a freezeout format, but besides this, this format makes playing them annoying. I will show two screenshots, which hopefully make the basic problem clear: https://gyazo.com/1eadbeb4e27fa1b5e61916542ece8296
I ended up winning this one, I didn't have to rebuy but took the add-on. Imagine I would end 3rd. I would only get a 4MTT ticket back while having spent €8 and therefore make a loss. I think it is better to just award the rest of the prizemoney to number 3. Another important thing is by awarding MTT tickets, money will get out of the UK tour system and therefore the UK tour qualifiers would suffer from it. Best solution to both problems: Just make the qualifier a freezeout again(Then it wouldn't hurt to get my €4 back), and instead of giving back MTT tickets you should award people with UK tour tickets, so the money stays in the system.

Second screenshot: https://gyazo.com/3c0b809cf8a0b30690bc33aebebf508f
In this case, the most important thing is the rebuy/add-on. What if I had to Rebuy and have taken the add-on. I would then have spent €75 to win €100 That seems silly as well. Easiest solution: remove the R/A and make it a freezeout.

As said, it looks like no one thought this through beforehand, and it is a real disappointment for me. However I really like the live events, especially because it is great to see all the Unibet regs and the Unibet team, I don't know if I want to grind satties this way. Also the fact there is now only one final on Saturday, is a big setback IMO. If people have to work regularly that evening, they never/barely get a chance to play a final.

Although I have faith in the direction you guys want to take, it seems like you don't really thought this through. This might be, because you are all very busy, but if that is the case, you shouldn't do any major changes until you have time to think about them.

For next time I hope with these kind of changes you contact some regular players beforehand, as I am sure all regulars ITT or on the community site, are really happy to share their thoughts and help with new ideas, to make the UK tour or other things more succesfull. After that, you could always decide to neglect our opinions, but I think good things could come from it.

For anyone that wants to copy/paste my post in the relevant community thread, feel free to do so and put my name under it. I really hope there will be a future for the UK tour, and I really hope the comment I saw in the community thread, ''I was wrong when I said it was cost control, they are trying to kill it'', is not true. However that seems ridiculous, I can understand that thought when a player sees this happening.

I hope there is a future for the tour,

Remk_95

@Remk your thoughts have been added to the community.

@david

Would a multi day MTT work for people that want a deepstack tournament but also need to go bed at a certain time?

something like 7pm to 11pm Day1s then either carrying on through the following days or only resuming on the same day the following week.

Not sure if this is something people would like but thought i would share the idea, will post on community for Leo to see(if he has enough time to check it after getting through the UK schedule changes thread Kappa )

I'm pretty sure ''trueteller_'' is a bot, I've never seen someone with such timings and playstyle before.

It is indeed true what Sleazy says here. In The Netherlands advertising of gambling websites is not aloud. Because the government might see the community as advertising, Unibet doesn't want to take the risk and open it up for Dutch players.

You should go to https://www.unibetcommunity.com/t5/G...ker/bd-p/Poker and make a post/report there. It is faster than this thread and the best place for things like this.

I guess the decision has already been made, but pls keep NL800/PL800. The 18 man freeroll sounds like a good idea though, at least I can look forward to some tickets

I would like this, but I think it is more important the current hand replayer gets shareable first. Is there any ETA on that?

After all Banzai seems to be just something you want to do in between games for fun. Banzai Texas and Banzai Omaha seem to furfill the same needs and therefore I think it might indeed be better to remove Banzai Omaha.

Has it only to do with the cap or also with a lot of players want to get in the client at the same time? In that case a lower cap will not really help, because people will still try and get in the client? I am not a tech person though, so I don't really know.

^^^
Banzai desperately needs a name-change to "Very Short-stack Holdem and Omaha"

I would do that first for a month before getting rid of it.

They could call them "Stupid Game" and "Very Stupid Game", but then players might confuse them with the UK Tour satties.

RK_95's second example of a 25 Rebuy/Add-on is spot on. R/A can only work for Satellites if the original buy in is at a max of 1/10th the target tourney. Ideally it should be about 1/20.

Leftover money in Sats ideally would be the whole chunk given to the bubble player... but I get what Unibet is doing but higher tickets should be given instead of the tourney buy in.

I only play to break up a SNG losing streak. When I do I call it my "palate cleanser."

+1 for UO Canada.
Should get visa-free in 2018 so would totally grind sats for it.

Also please consider restructuring-lowering ME buyin. Playing cheaper tours i've seen drunk people making, double digit reentries in them...

+1

Or maybe at least you could change NL400 to NL500. It's a nicer number, and that would give a little something for the regs as well (higher limit means less rake in bb/100) and also would protect the loosing players.

Okay this is becoming a total **** show. After spending hours of my life explaining your Finnish reps that your entire client was down forever on Sunday and that I lost 100-150 euros of equity thanks to your malfunctioning client, sent them screenshots and offered to even send video material, I received a two-sentence email where they said they are giving me 2x2 euro and 1x1€ tickets ”as a goodwill gesture”. None of the affected tournaments were even stakes that low jfc. I really need to get past these Finnish clueless agents, if anyone from Unibet is reading this can you please tell me who I can contact. Should be a super clear case, other sites would probably have auto-refunded this without even having to send an email and I’ve already wasted hours of my life on this

If your reason for not allowing more tables is that games will slow down, why can i play 10 tables of different stakes but not 9 of one?

Oh wow. Sorry for laughing, but that is hilarious, given your amount of buy-ins.

In other news, props and thanks to Leo for listening to the UK Tour satty regs and changing the structure of the UK25s to something resembling a skill game. I think/hope that there will be more player participation now that the rebuys/add-ons have been removed, blind levels slowed down, and rake has been slightly reduced.

IT GETS WORSE

I sent them yet another email, again explaining everything, and praying them to give me the email of anyone who actually works for the poker department.

The response I received (translated from Finnish)


Not even a name of the customer service agent. I'm getting completely ignored and literally cannot get through the Finnish customer service. I've asked them to connect to the poker department or any English agent ~6 times now and they have ducked the question every single time. Apparently 11x starting stack in a 5€ MTT just out of the money gives you a 1€ ticket when your whole network crashes down and you can't get back? Really sweet.

Seriously this is driving me nuts. Can you please fix this ASAP. Again I don't care how long it takes to get the actual refunds, but this is hands down the worst customer service experience that I've ever experienced on a poker site and that is a lot said. Raging life tilt.

Whenever I have an urgent issue I just pm a mod/admin on the UB community forums and they always get back to you within a day or two and they're always really good about it. I guess this isn't ideal for them as that's what the live chat support feature is for but if needs must... Marco & Jeppe are both very helpful so I'd try pm them if David doesn't get back to you before then.

@Chuck Bass

When you go to https://www.unibet.com/help/contact and Live Chat making sure you're not logged in so you don't get redirected, don't you get general english speaking support there? Maybe they can pass on your case to the poker team. I always use general support.

Thanks, I think both of these are really horrible solutions though. I speak English and I'm handy around forums so I can do this (although having to register to some forum just to get refunds is horrible obv), but imagine if I was some 50yo recreational who's not good at the internets. He would have quit Unibet forever already... and I'm still on pretty considerable tilt as it looks I really have to make an account to that forum just to get a hold of someone who can refund me. I tried tweeting @Unibetpoker, no answer all day either.

Guess I'm done complaining here and I'll try to get this sorted somehow through the forum or using that live chat tip, but once David/Andrew reads this whole mess, I think this is something that you could clearly improve quite a bit. Will post once I've actually received refunds that are something else than a 1€ tournament ticket for a 60€ stack in a 5€ tournament

So it appears that I have been blacklisted by the Unibet poker team and they have been told to not even respond to me.

In case my OP got lost in the thread, what happened was that the entire Unibet network went down on Sunday, and I had over 100€ worth of equity (somewhat crucial with regards to my prop bet also) throughout several tournaments. Their problems lasted for ~2,5 hours, which led into me blinding out of entire tournaments. I was refunded 2x2€ ticket and 1x1€ ticket "as a goodwill gesture" when I wasn't even playing in tournaments that low. Unibet has themselves confirmed many times that the disconnection indeed happened and that none of that was my fault. But for some absurd reason they thought refunding less than 5% of the damage was adequate and I'm not allowed to discuss it with them further.

Today I tried one last time with the live chat after not receiving a response from Unibet's twitter account either. It turns out that they are not ALLOWED to respond to me for some crazy reason. I can't understand wtf is going on anymore.

As you can see, they refer it to "the 10th of December disconnection" themselves before me even confirming the date, so they are fully aware that this happened. They have just decided not to refund me.










What in the actual **** ?!!?!?!?!?

We all live in a sim right, there's no other explanation #simlife

Wow that is ridic. If you will not be reimbursed I will stop to play there, no serious pokersite does that ^^

With that said Im sure they will fix this.