Quote:
Originally Posted by UnibetAndrew
Can you tell me what happens when you crash please? Can you post your dxdiag front page and second page please?
I agree that the timebank should be tweaked. I'd like better reconnection recovery, and probably a way to scale timebank according to the complexity of the situation.
It happens in 3 or more situations. Most commonly after playing continuous sessions of SNG for longer than 1 hour. I am generally playing around 10 tables.
- Close off a table (white screen)
- Open replayer after some time playing (white screen)
- Mission pops (not sure if this still happens, used to cause issues though)
On occasion, and it just happened now. It will freakishly white screen 2 times in 10 minutes. The first one was me just hitting the red X to close so I could start a fresh table to avoid the overlap bug. The second time was similar but I hit the green tick out of habit, so I clicked the X via the register/prize sub menu so I could open a fresh table from lobby to avoid the overlap. I use that smaller X button because it's quicker as there is no prompt.
Rage inducing to say the least... So annoying to have lots of HU/deep games you need to capitalize on after a bad start to session to end up having these software issues which cause misclicks/timeouts/disruption/rage. I could just play sets and avoid the brunt of these crashes but sometimes I am in the mood to play longer. It gets me sooner or later either way.
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System Information
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Time of this report: 5/18/2017, 21:10:28
Machine name: COMPUTE-4KEJEBG
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170427-1518)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 04/18/13 09:29:34 Ver: 40.05
Processor: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz (12 CPUs), ~3.2GHz
Memory: 32768MB RAM
Available OS Memory: 32712MB RAM
Page File: 6776MB used, 58644MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 690
Manufacturer: NVIDIA
Chip type: GeForce GTX 690
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1188&SUBSYS_095B10DE&REV_A1
Display Memory: 4095 MB
Dedicated Memory: 1955 MB
Shared Memory: 2140 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: Acer P205H
Monitor Id: ACR00C5
Native Mode: 1600 x 900(p) (59.978Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 21.21.0013.7633 (English)
Driver Version: 21.21.13.7633
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 12/12/2016 03:37:18, 17436808 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-52C8-11CF-BF6E-56291BC2D835}
Vendor ID: 0x10DE
Device ID: 0x1188
SubSys ID: 0x095B10DE
Revision ID: 0x00A1
Driver Strong Name: oem89.inf:NVIDIA_Devices.NTamd64.6.1:Section013:21 .21.13.7633
ci\ven_10de&dev_1188&subsys
_____________________________________
I don't think it will be anything to do with my system. It is a very specific case, there is no issues with rendering or anything like that. I think it is memory leaks or unreferenced exceptions. Maybe the table ID's (from a data/object POV) have something to do with it since it seems to be when you X tables and start new ones (except for replayer issue). Maybe it is referencing resources that do not exist anymore or perhaps if the software uses an array to store table objects, there could be an issue with the size when one of the tables doesn't exist anymore but some part of the program still tries to reference it. I don't know the in's and out's but just throwing some ideas out there.
Here is some output from the log around the time of what I believe was the second crash (in bold). As you can see, there is no debug logs at the time of the crash. Maybe the developers could log the console output to the log so we can debug easier. There is usually some kind of background error message that is produced at the time of a crash.
[18-05-2017 19:33:37] New hand started (#510548004)
[18-05-2017 19:33:42] New hand started (#510548074)
[18-05-2017 19:33:45] New hand started (#510548107)
[18-05-2017 19:33:46] New hand started (#510548132)
[18-05-2017 19:33:55] Table window closed. 8 window(s) left.
[18-05-2017 19:33:57] New hand started (#510548292)
[18-05-2017 19:33:59] New hand started (#510548325)
[18-05-2017 19:34:01] New hand started (#510548352)
[18-05-2017 19:34:03] Table window closed. 7 window(s) left.
[18-05-2017 19:34:05] New hand started (#510548385)
[18-05-2017 19:34:05] New hand started (#510548398)
*** Logging started
[18-05-2017 19:34:03] Unibet Poker 2.5.0.95
OS : Windows 7 SP1
GPU vendor : Nvidia
GPU model : NVIDIA GeForce GTX 690
GPU driver : 11.0
Max texture size: 8192
[18-05-2017 19:34:04] CoherentUI Initialized
[18-05-2017 19:34:04] Casino in Poker service initialized
[18-05-2017 19:34:04] Initializing startup module...
[18-05-2017 19:34:04] Startup file parsed
[18-05-2017 19:34:04] Startup resources requested
[18-05-2017 19:34:04] Loading common assets ...
[18-05-2017 19:34:04] Common assets loading completed
[18-05-2017 19:34:04] Layout created
[18-05-2017 19:34:04] Reading cached settings ...
[18-05-2017 19:34:05] Initializing remote assets...
[18-05-2017 19:34:05] Initializing lobby...
[18-05-2017 19:34:07] Lobby connected
[18-05-2017 19:34:07] Lobby loaded
[18-05-2017 19:34:16] Synchronized with server time 1495136056 (offset 4)
[18-05-2017 19:34:16] [master] Playerid a2a0d5fd432ecd88 connecting to xc1.sw.relaxg.com
[18-05-2017 19:34:16] [monitor] Playerid a2a0d5fd432ecd88 connecting to exc2.sw.relaxg.com
[18-05-2017 19:34:16] [master] Connection state (logged in/ok)
[18-05-2017 19:34:17] [monitor] Connection state (logged in/ok)
[18-05-2017 19:34:18] Requesting SNG table open, id: 9
[18-05-2017 19:34:18] Starting SNG table (id:9)
[18-05-2017 19:34:18] Requesting SNG table open, id: 9
[18-05-2017 19:34:18] Requesting SNG table open, id: 9
[18-05-2017 19:34:18] Requesting MTT table open, id: 5710618
[18-05-2017 19:34:18] Requesting SNG table open, id: 9
[18-05-2017 19:34:18] Requesting SNG table open, id: 9
[18-05-2017 19:34:18] Requesting SNG table open, id: 9
[18-05-2017 19:34:18] Table preloader: Initializing...
[18-05-2017 19:34:18] Table preloader: Loading...
[18-05-2017 19:34:18] Starting SNG table (id:9)
[18-05-2017 19:34:18] Table preloader: Initializing...
[18-05-2017 19:34:18] Table preloader: Loading...
[18-05-2017 19:34:18] Starting SNG table (id:9)
[18-05-2017 19:34:18] Table preloader: Initializing...
[18-05-2017 19:34:18] Table preloader: Loading...
[18-05-2017 19:34:18] Starting MTT table (id:5710618)
[18-05-2017 19:34:18] Table preloader: Initializing...
[18-05-2017 19:34:18] Table preloader: Loading...
[18-05-2017 19:34:18] Starting SNG table (id:9)
[18-05-2017 19:34:18] Table preloader: Initializing...
[18-05-2017 19:34:18] Table preloader: Loading...
[18-05-2017 19:34:18] Starting SNG table (id:9)
[18-05-2017 19:34:18] Table preloader: Initializing...
[18-05-2017 19:34:18] Table preloader: Loading...
[18-05-2017 19:34:18] Starting SNG table (id:9)
[18-05-2017 19:34:18] Table preloader: Initializing...
[18-05-2017 19:34:18] Table preloader: Loading...
[18-05-2017 19:34:19] 1 table(s) open
[18-05-2017 19:34:19] 2 table(s) open
[18-05-2017 19:34:19] 3 table(s) open
[18-05-2017 19:34:19] 4 table(s) open
[18-05-2017 19:34:19] 5 table(s) open
[18-05-2017 19:34:19] 6 table(s) open
[18-05-2017 19:34:19] New hand started (#510548385)
[18-05-2017 19:34:19] 7 table(s) open
[18-05-2017 19:34:19] New hand started (#510548417)
[18-05-2017 19:34:19] New hand started (#510548352)