So the client just stopped, it's still responding but I'm timed out like if there was no internet- which there is as I'm typing this on 2+2! wtffff

http://imgur.com/a/mVO43

Hello Andrew,
Since last wednesday i'm waiting for my documents to be verified, how much longer i have to wait?

Hi,

Where and when will the 3rd Unibet Open of 2017 take place?

Thanks in advance

Hello Andrew,

unfortunatelly I can´t play today´s Double Trouble tourneys. Could you extend my double trouble ticket, please?


Thank you
UB nick: senor_slizik

Thanks for adding the 2nd Double-Trouble at a more reasonable time for some of us. Definitely appreciated.

Oh great, when is it going to be?

There's two today, 1 at 7pm server time and one at 8pm server time. Hour makes a big difference for me being able to play.

Sorry for the lack of updates, I've been off and now I'm away from the office for work. I've only got a short time, so I'll post with a few responses now while I can.

Has some improvements there, but if you're talking about something else then I'd need more details please.

This is one of those things that we'd like to build, but it's rarely going to be top of the list. I think it's only going to get built if we apply for a license that requires it.



The window runs on UTC, so this would be for the last week.

[QUOTE=takman;51909237And I had nothing to complain about Unibet in march - the new software ist nice, now. And I had no disconnects, no slowdowns, no other problems. Nice one.[/QUOTE]

Cool, glad to hear it's working better.

Yeh, we aren't allowed to use the term WSOP. So it often isn't really worth it.

Does anyone else get this?

Also, what's your alias and on what platform do you get it?

I guess we'll see how many requests we get, but as people can use browser or mobile, I think we'll be OK.

Thanks for the report, I've passed this on to the developers.

I think this is already on the list of known bugs, but I'll send it in again in case it isn't. What Mac make and OS number do you have?

It should be that the client remembers where tables opened last time.

Not sure if you mean the login thing or the longstanding bug. Please see this post from a few days ago, where I told you that a) we have done smth right now about it, and b) WHEN the change is being made.

It might be a good idea not to release and update on the 29th of March since players are going for their last challenge goal and if the update doesnt work good it will cause alot of disgruntled costumers. Just do the update April 1st.

Thanks mate. Looks juicy. Kind of wish I had paid attention to the March Missions. Might miss the 3k one now.

I'm not complaining too much (I crush obviously so never get tickets), but it might be better to offer more variety than that. Maybe 9pm or a weekend day?

Easy Question. Challenge points are deleting after each quarter or in april i will still have my points?

Challenge points reset to zero after each quarter.

thank You

Small bug report.
Was playing the double trouble (hidden beat not so hidden) and was railing a few tables near the bubble.

That's alot of euro's for some players losing €20

I've had the registration bug a few times, never really paid attention to it thought. PC Client on Windows.

Bug I noticed lately. If you timeout, next hand you will zzz as there are no buttons to play. Next hand you're good again.

I wondered what you were talking about at first, but I see you're referring the bottom left table. FWIW, I had that bug a couple of days ago too. It happened when I tried railing the other table at break time when there were about 15 left in a satty. If memory serves, I was having issues with the hand replayer at the same time (my CPU was probably overloaded), and the euro signs disappeared after a couple of hands. It freaked me out a bit though. I thought I'd misclicked my way into a high stakes cashgame.

A bit more catching up before today's meetings start.

I'll look at this case-by-case from anyone who requests it.

Thanks for the steps, I'll pass this on to the developers so that they can file a bug report.

Thanks, I've filed this as a bug report too.

I'm afraid that I can't reinstate tickets per se, only credit new ones. So I credited you with some new tickets of similar value to the one that expired.

Could you take a screenshot of when this happens please? It'll help for the bug report ticket.

Thanks, I'll get this added to the bug report ticket. It's high priority to fix, but as it's rare it's hard to say if it's working now. If anyone sees this after today's release, could you let me know please?

Sure, done.

This is another rare one where we've made some changes that ought to fix it in today's release, but we aren't sure if that's done.

Sure, done. The date is in the T&C:

I'm afraid that as payment stuff is site-wide, I don't have much to do with it. You'd be better off talking to regular support.

This is probably CPU lag. If you close other programs, this will probably happen less.

This isn't poker specific, so I have nothing to do with it. You're better off talking to regular support.

The details aren't released yet, but it's the anniversary edition, so it's going to be somewhere fun.

Hi Andrew, few days ago i asked support to exchange my 25sng ticket into smaller ones but they accidentally deleted a 3€ Banzai ticket ( balance was 9.24 ), too. Support told me i'd get an email within 24 hours but nothing happened so far. Could you please have a look.

ty

R4iseItUp

Sure, done.

Sorry, this was a bug in the tool we use to change tourney times when daylight saving comes in. I do want to add a second DT tournament, but we probably aren't big enough just yet.

The first is a Saturday, so if something goes wrong, people won't be at work. That's why we release midweek near the end of the month.

Yeh, I'd prefer to do it on a weekend at a different time.

Yep, though if you're over 500k points, any points earned since the last payout will roll over to the next quarter.

Thanks, this is pretty bad and I've reported it as a bug.

We originally had this in v1 of the client, then updated it after a few months I believe. It looks like that update didn't make it into v2, I've asked that it be added to the list.

Yeh, that's why it's a problem. It's potentially a licensing problem, even, so it has to go to the top of the bug list.

I've passed this on to our 3rd line support so that he can have a look at it.

I had that euro symbol bug a while back. It was in the hand replayer, and I posted a screenshot on here. I haven't replicated it since though.

Maybe to add to the bug report, If you click on the lowest tournament of the one that is shown double, it carries over to the next tournament below it. For example:

https://gyazo.com/de3d167fde2d3bff4eeded0febf31bf3
Double ''Speed HoldEm''

https://gyazo.com/f5e0be49e3177452b993ecabbee34959
Double ''One Turbo''

https://gyazo.com/e1fb75fbaee91ff18db956b5da183afb
Double ''Private tournament''

FWIW: It also happens on mobile

Been back playing on unibet this last week after a break. Have to say what a difference, the site is now working perfectly for me.

I would like to play the 4k Sunday Entitled but do not have the time (or desire) to sat my way in. As a rec player I only play 2-3 times a week in the evenings.

Is there any chance in the near future this will become a buyin mtt?

I wonder how many rec players like myself would play this with a direct buyin, or am I in the minority with not liking sats.

Aware that there is the Saturday Stack mtt but I rarely play sat nights due to work schedule and do not think the structure is appealing for the cost of entry.

Hi,

Is there any way of just checking the lobby for games without entering the client? It would be great if it was possible to easy could check if the games where running or not so I can plan my day better around it.