http://www.raketherake.com/

working fine for me in uk

Oh, thanks for the link :P I had my RTR account login in a TAB. The link has changed a bit so I had to make a new one.

Anyway never mind I'm fine now

Hey guys, thank you for the feedback. This is exactly the sort of stuff we want to hear. We would like the occasional "great site" comment to of course, but we welcome all constructive criticism and would be grateful if you could post it here in the forum then we can track it all in one place.

To answer why we made the changes: -
The old site was a few years old and lacked a lot of functionality. Whilst we were very fond of the old orange site, it did get rather cluttered towards the end. In March 2010 we sent out a newsletter asking all existing RTR members to take part in a survey about what we could do to improve the site. We got hundreds of replies and taking as much as we could on board we launched the website as you see it now.

We realise that it wont be to everyone's liking and that some people don't like change to begin with, but we hope you will get used to it in time. We have added a Forum and Free Training (DragTheBar). We have added more functionality within the Your Account section so that everything is more transparent for the player so that they can see the deductions being made by the rooms (as and when we receive the information). We have made our promotions way easier to understand and navigate and everything now loads a lot faster.

Again, we appreciate that we can't please everyone all of the time, but we do our best to try to, so please give it a fair try and a bit of time at least and if you do have any suggestions (other than "Put the old site back up" ), we really would like to hear them and work with you continually improve your experience of the site.

Best wishes and thanks again for your continued patience.

RakeTheRake

Noted and being rectified ty.

FT make a number of deductions from players


1. Player Marketing and Retention
This includes tournament overlays, bonuses and points spent in store.

2. Administrative Costs
This includes fraud, player fees, points used and local tax (if applicable, i.e. French Players).

Unfortunately that's as much as they break it down so we can't tell you exactly what your $60 was for. Most likely though for bonuses as they are throwing a lot of those about at the moment

Best wishes

RakeTheRake

Super thanks Salats (and Azan)

Best wishes

RakeTheRake

I own a RTR skin and can't log in to my homepage. Also never got an email looking for input on future changes.

Also as a Juicy Stakes player, sad to see no more promos, are they being absorbed by another skin?

Hey Supervened

We are still running a Juicy Stakes Chase in May
We just wont be updating a leader board on the site

As for your skin, can you PM me your details and i will look in to it - there was a problem earlier but i thought it had been fixed.

Best wishes

RakeTheRake

Any timeframe as to when the login problems will be fixed? I'd like to be able to access my account and summary tab especially since I'm going to be making my first deposits on 3 new sites tomorrow mid day.

Thanks

Very sorry. Thanks for being understanding.

Still getting this message when I log in: Server error in "/" Application

Becky hey

I just tried to login as you and it worked fine. Can you try again please? It may just have been they were uploading more fixes here when you tried last time.

Best wishes

RakeTheRake

Same for you Colt, just just have been the timing. The guys are uploading the fixes for all the bugs etc as and when they can. Obviously it will become less and less frequent. Sorry for the inconvenience for you and Becky

Best wishes

RakeTheRake

Hey,

Where do we find the $5000 freeroll on Cake Poker (the one on May 15th)?

Thanks,
OD

Hey OD,

It's not in the Cake software yet. Should be there tomorrow or early Thursday and we'll email you all.

Best wishes

RakeTheRake

I like the changes, I think it looks more user friendly for "novice" players and a great way to grab a bigger piece of market share.

Although I am frustrated because of the problems I had yesterday, also I'm an affiliate through RTR and my sites content has been removed, I e-mailed support and it looks like they're working on this though.

Any update on the bolded part?

Hey C Bids,

They confirmed that NO deposit was necessary before June 1st.

Best wishes

RakeTheRake

Thanks Th3 O,

We are getting the content back for you. We have 4 developers working on it all as I type!

Thanks for bearing with us for even longer.

Best wishes

RakeTheRake

just to give u guys a heads up, when i clicked on the link to see the carbon leaderboards for this and last month and neither worked

Are all of the Cake skins besides Cake itself gone? I just signed up for Juicy Stakes and want to move to a skin where there's a chase every month.

Super work Billz thanks.

I think this month is working now (although missing the prizes won so far) but last month's leader board is not

I will action the change for 1st thing in the morning

TY Again

Best wishes

RakeTheRake

I thought on Merge you had to deposit within 60 days or risk losing the tag to your affiliate. It's possible I'm thinking of a different site as I know a bunch of sites have similar rules, but a confirmed answer would be good for those players who are signing up with the intention of not depositing immediately.

when will us players get rakeback for full tilt?

Where do we find the Cake $5000 freeroll (the one on May 15th)? It's not in the tourney lobby.

Thanks,
OD

Hey LT22

That's definitely true at FT (deposit or receive P2P/freeroll) but not on Merge
Not sure about other sites.

Best wishes

RakeTheRake