Hello all,

I play pokerstars now for a while and 2 weeks ago i was playing a tournament wich i finished 2th i got a prize 2300. So when i wanted to withdraw i needed to wait 48 hours wich i did. The day came i couldwithdraw my winnings so i did that 1 day later they asked me cor documentstian Id and a gas bill or something i send them all the documents they asked for and they told me all was good snd i could do a withdraw so before i withdraw i play another tourny and i become 1th i have now around 6000 dollar on my account so i try to withdraw next day i log in pokerstars amd they say mine account is restricted for a limited time what will take only a few min. Soo i was like wtf ? I didnt get an email also so i mailed them what the problem was they told me i need to explain association woth 2 pokerstar names they told me. I explained them that i was playing in an internet cafe so some poker players also log on there and i told them that i dont know them and have no relation with them. They accepted my explanataion and removed the restriction on my account. ( after 10 days ) now when i wanted to withdraw again for the 2th time they send me another mail and i need to explain now another name what my relation is with himi tought wtf are u talking about i explained them they i dont know any of them and yet they ask me who it is its olmost 2 weeks now and i dont know what to do they have frozen my withdrawal under pending investigation o dont know what to do noone owns my account i am the. Only one playing plz i need advice

Don't share your account and allso use enter sometimes. Allso here are few ..... for your next post.

-What country are you accessing PokerStars from?



Some general points here:
-You should keep records of all your communication with the operator.

-You should proof read what you write to them (and post on this forum) before sending/posting it. Make sure that a stranger can understand what you are saying. Imagine that you're writing to someone who is smarter than you, but who knows nothing about the issue at hand.

-In the first instance, if you are unhappy with their initial decision, contact them directly, and let them know why.

-If, after directly explaining your point of view, you continue to have a dispute, ask for the issue to be escalated for re-review.

-Many legitimate gaming operators have licenses from Governments where they "operate". In the case of many online operators, the jurisdiction that they "operate" in are where their servers are located. If you continue to be unhappy, you can approach the regulator with your concerns. You can obtain the contact details either by searching on the internet, or by asking the gaming site to give them to you.

-If the regulator is not an option, or does not satisfactorily resolve your concern, you may be able to consider taking legal action. Please consult a professional legal adviser for further assistance with this.

-You'll get more sympathy from the forum if you post - clearly - a copy of all correspondence with the site.