Hello,

Almost a week ago I have requested a withdrawal of my account balance from PokerStars. They've emailed me back and said it can take up to 72 hours to complete the withdrawal process.

After the 72 hours period has passed, I have emailed them and asked for an update. They said that my email has been forwarded to a supervisor. I have heard nothing from them since nor have I received the funds. They have stopped replying to my emails.

How concerned should I be about the fact that this company that holds my money refuses to communicate with me?

Well did you cheat? Binked big and now stars noticed you have multiple accounts. Details might help. Amaya support sucks these days allso.

No cheating. I have only played on my Stars account for a month or so and that was one year ago. My country was then excluded and I lost my Real Money playing privileges. I have not attempted to withdraw my balance since then because I am planning to relocate to an allowed country (for non-poker related reasons) in the near future and was going to resume playing there. However, given the direction their company has taken in the last year, I no longer wish to play there, hence the withdrawal request.

I did email Stars support a year ago and asked if it's alright if I keep my balance there until I can prove residence in an allowed country and they said it was not a problem at all.
I have also asked them in my latest email if there are any issues with the withdrawal request that I can assist them in resolving (provide documents, answer any questions they might have, etc.). I have not received a reply.

All you can do is wait. The support is a joke these day. Where are / were you located? Assumed you are a finn?

I am from Israel. Jouduin opettelee suomea koska mä halusin voittaa vedon.

This is actually quite funny. Hope everything works yout for you. Didn't Israel pull the plug without any warnings?

This is the email we got from Stars last year:

There has not been a change in our legisation in regards to online poker, so only Stars knows why they decided to pull the plug on us when they did.

I wonder, its been a year and you have not relocated yet. Now you want to withdraw but still not relocated yet. So why have you left your money on stars for more than a year knowing you can`t play from Israel anyway?

Re-location is still in progress but is taking slightly longer than I thought it would. I was planning to keep my balance on there and resume playing on Stars when I can.

As mentioned, I decided to withdraw my balance now because I no longer wish to play on their site.

See e-mail exchange with Stars from June 2016, where I've originally discussed this with them:

Update: I received an email from Stars apologizing that it has taken more than the promised 72 hours to process the withdrawal (It has been one week).

No money or explanation for the delay yet.

Stars has sent me the money on WebMoney. Please mark this as resolved.