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PokerStars - Refund of 18 months overcharged rake‏

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02-12-2015 , 12:06 PM

centebakkie

Pooh-Bah

Join Date: Oct 2011 Posts: 3,583

Quote:

Dear X,

Effective July 1st 2013, we announced a reduced rake for our Pot Limit Omaha micro stakes. Unfortunately, due to a configuration error on our end, this reduction was not implemented in the Euro games until January 5th 2015.

Because of this mistake, you have paid too much rake in these games. As a way of apologizing for our error, we have credited your PokerStars account with an amount double of that which you have been overcharged in the last 18 months.

Best Regards

PokerStars Poker Room Management

Cheers PS.

Last edited by centebakkie; 02-12-2015 at 12:12 PM. Reason: title

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02-12-2015 , 12:34 PM

D James

centurion

Join Date: Oct 2006 Posts: 103

got my 5cents (€)

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02-13-2015 , 06:57 AM

centebakkie

Pooh-Bah

Join Date: Oct 2011 Posts: 3,583

I got €0.02

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02-13-2015 , 11:12 AM

centebakkie

Pooh-Bah

Join Date: Oct 2011 Posts: 3,583

+1 czechraiser

Did anybody get more then €0.05 ?

Last edited by centebakkie; 02-13-2015 at 11:19 AM.

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02-13-2015 , 10:37 PM

callme

veteran

Join Date: Feb 2006 Posts: 2,676

I got refunded 1 cent because i played a few of these games.. just curios how you can get refunded double and then get one cent... maybe they messed up the refund as well

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02-14-2015 , 05:40 PM

PokerStars Baard

PokerStars Sit & Go and Tournament Manager

Join Date: Apr 2011 Posts: 461

Quote:

Originally Posted by callme

I got refunded 1 cent because i played a few of these games.. just curios how you can get refunded double and then get one cent... maybe they messed up the refund as well

Since we don't use winner takes all rake, some players had been charged a little less than half a cent too much. However, after doubling the refunds, many of these players were owed an amount that could be rounded up to one cent.

In all, several thousand players were affected, but the vast majority of these were owed very small amounts. Regardless of this, we decided to send everyone an email, explaining what had happened. I agree that it might seem strange to receive an email concerning a very small refund, but in this case, we thought it was better to inform too many than too few players.

Thanks,
Baard

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02-14-2015 , 09:47 PM

TaiwanUP

journeyman

Join Date: Apr 2011 Posts: 382

Quote:

Originally Posted by centebakkie

+1 czechraiser

Did anybody get more then €0.05 ?

Yep

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I'm done for the month so I was updating my monthly results. I noticed a strange 69.11euro PURCHASE in my cashier history. I logged into my email to email PS about this strange transaction and saw the same email you guys received. A pleasant surprise indeed.

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