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Old 01-17-2020, 12:58 AM   #29976
phenomenal
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by Pokarhontas View Post
Yes and I've had to re-install several times. I've now found out that it happens every time I click on the Events tab. I've reported the problem and they say they're working on it and that others have reported the same issue.
Couple days it went well but now the mac client crashes are back
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Old 01-17-2020, 02:15 AM   #29977
nuxxx
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Re: **PokerStars Software Improvement Thread***

Emailed support Jan 1st with a request, then on the 2nd, 3rd, 4th.

On the 5th I got an email saying they'd be in touch and haven't heard anything since.

Been customer for 12 years +.

Lack of support and 3x 1$ spins in rakeback after recent 100k hands with thousands in rake made me make the plunge and stop playing there. Site is a money grab for the owners, the rewards system is 0 rakeback if you're not losing.
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Old 01-17-2020, 09:28 AM   #29978
Slugant
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Re: **PokerStars Software Improvement Thread***

over a month response mail to me as well about a simple issue, embarrassing support
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Old 01-17-2020, 10:18 AM   #29979
highestdd
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Re: **PokerStars Software Improvement Thread***

There was a popup notification about some changes of TOS. Does anyone know what this is about?
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Old 01-17-2020, 10:37 AM   #29980
Uhrenknecht
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Re: **PokerStars Software Improvement Thread***

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Originally Posted by highestdd View Post
There was a popup notification about some changes of TOS. Does anyone know what this is about?
afaik it was something about having entered no false adress informations and such.
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Old 01-17-2020, 01:47 PM   #29981
KansasCT
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Re: **PokerStars Software Improvement Thread***

how the **** do you remove this side bets bullshit?
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Old 01-17-2020, 02:16 PM   #29982
Rusemandingo
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by KansasCT View Post
how the **** do you remove this side bets bullshit?
Yeah ive already crashed twice today with complications from having TN autoclick info tab. It also seems to have new tables stealing focus which wasnt happening before.


Does anyone know how to roll back to the previous version of the stars client? ive already restarted comp since updating fwiw.

Last edited by Rusemandingo; 01-17-2020 at 02:43 PM.
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Old 01-18-2020, 08:28 AM   #29983
netdraft
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Re: **PokerStars Software Improvement Thread***

Please let us hide "Side Bets"!!

Or at the very least make it the last tab, and not the first which auto-opens whenever we open a table
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Old 01-19-2020, 05:50 AM   #29984
Esa_Perse
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by highestdd View Post
There was a popup notification about some changes of TOS. Does anyone know what this is about?
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Old 01-19-2020, 09:58 AM   #29985
highestdd
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by Uhrenknecht View Post
afaik it was something about having entered no false adress informations and such.
Quote:
Originally Posted by Esa_Perse View Post
Thanks, guys!
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Old 01-19-2020, 08:36 PM   #29986
basajax
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Re: **PokerStars Software Improvement Thread***

For the hiding sidebets thing go to the client --> settings --> gameplay --> advanced --> disable table surfaced side games.

Pretty weird is under the cashgames tab but it does work for SNG's
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Old 01-20-2020, 09:20 PM   #29987
Rusemandingo
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by basajax View Post
For the hiding sidebets thing go to the client --> settings --> gameplay --> advanced --> disable table surfaced side games.

Pretty weird is under the cashgames tab but it does work for SNG's
Awesome thanks. Was about to pay a tech to help me roll back stars and disable updates but thought id check back here first.
I mass table satty sngs and this things was causing me all kinds of problems.
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Old 01-21-2020, 05:50 PM   #29988
wedew
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Hello.
Please let me know if there are any other suitable threads.
I want to ask if there are people with the same symptoms as me.
In recent months pokerstars have been disconnected once every few days.
I've been playing for several years and this has never been the case.
The support told me that it was likely due to high memory usage, but my memory usage is 50% (8GB / 16GB) so it should be fine.
If you lose your connection at 50% usage, it should be a problem around the world.
There was no problem with my line speed and PC specifications, and I contacted support and set up the firewall, but it did not improve.
Thank you.

Supplement.
The Internet browser that was running at the same time was not disconnected.
It seems to be a pokerstars specific problem.

Further supplement.
Considering the time when the problem occurred, it may be due to clone installation from HDD to SSD.
There is no problem with the basic Internet browser, but errors (80072EE2) frequently appear in windows update.
Even when piosolver is started, the error that the license server is not connected after startup has frequently appeared.
Is this a problem?
I would like you to teach me how to deal with it.
Thank you.

Last edited by Mike Haven; 01-24-2020 at 04:11 PM. Reason: 3 posts merged
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Old 01-22-2020, 06:23 AM   #29989
morc1us
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Re: **PokerStars Software Improvement Thread***

So today i tried to login into my account and i get user agreement blank window (online terms of service) , I cannot accept the agreement page, because its white blank page , so the only option is to close the client, any idea how to fix it ?
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Old 01-22-2020, 07:15 AM   #29990
The Imp
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by morc1us View Post
So today i tried to login into my account and i get user agreement blank window (online terms of service) , I cannot accept the agreement page, because its white blank page , so the only option is to close the client, any idea how to fix it ?
Log in via the website and it might work there. They use a crappy/outdated in-client browser.
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Old 01-22-2020, 03:56 PM   #29991
tap10
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by Icanbeatadraw View Post
My pokerstars.eu Software is crashing every session after i play like 10mins+ now. Cards are getting dealt but I dont see them, so does lobby freeze and I dont see player names on tables. Only way is to close software via Task Manager and End Process and then rerun Sofware with me sitting out on all my cash game tables!!

Heres pictures

https://gyazo.com/f72ecd7224dc1b94fa5340941628b497

https://gyazo.com/34ebef4c42e390d4a8bbbec6f023da33


How can I fix this? I already sent log files and asked on live chat. Still waiting for e-mail.
Hey sir, were you able to solve this issue? thanks
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Old 01-22-2020, 04:35 PM   #29992
morc1us
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by The Imp View Post
Log in via the website and it might work there. They use a crappy/outdated in-client browser.
Yes thats what support told me , but I cant figure out how to login via browser thing, there is no login or play button, I tried to ask my friend he cant find one as well , would you mind sharing the direct LOGIN LINK PLEASE ?
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Old 01-22-2020, 10:04 PM   #29993
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Re: **PokerStars Software Improvement Thread***

Am I the only one losing my notes multiple times a day? As a HU player, it's hard to express how frustrating it is.
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Old 01-23-2020, 10:52 AM   #29994
Slugant
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Re: **PokerStars Software Improvement Thread***

is it true that you can sidebet on flop colors now?
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Old 01-24-2020, 11:37 PM   #29995
PaulyJames200x
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Re: **PokerStars Software Improvement Thread***

So opened one of the chests and one of the things that came out was something with the deal. I think it said the deal and i think i saw 7. I took a look at the casino and the deal is where you spin 7 starcoins each time.


So that is what i got? One spin in the deal? The thing is where do i see how many deal spins i have?
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Old 01-25-2020, 05:55 AM   #29996
Esa_Perse
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by PaulyJames200x View Post
So opened one of the chests and one of the things that came out was something with the deal. I think it said the deal and i think i saw 7. I took a look at the casino and the deal is where you spin 7 starcoins each time.


So that is what i got? One spin in the deal? The thing is where do i see how many deal spins i have?
Check my stars if that shows sometghing.
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Old 02-02-2020, 04:54 PM   #29997
Popeye
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pokerstars bug (in 16player double shoot out sats)

There are a lot of these sng 16 player 4max double shoot out satelites on pokerstars.
But I keep encountering a bug over and over again.
Whenever they are full and start, i dont get notified and my table doesnt automatically pop up, so you not aware they started and you just sit out the whole time and get blinded out.

Anybody else noticed this, i already emailed them about it.

Already lost some buy ins because of this bug.
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Old 02-03-2020, 01:40 AM   #29998
humbumter
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Re: pokerstars bug (in 16player double shoot out sats)

Quote:
Originally Posted by Popeye View Post
There are a lot of these sng 16 player 4max double shoot out satelites on pokerstars.
But I keep encountering a bug over and over again.
Whenever they are full and start, i dont get notified and my table doesnt automatically pop up, so you not aware they started and you just sit out the whole time and get blinded out.

Anybody else noticed this, i already emailed them about it.

Already lost some buy ins because of this bug.
You have to enable "Popup table whenever user action is required" in Gameplay - Multitabling menu
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Old 02-03-2020, 08:20 AM   #29999
PatBateman
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Re: **PokerStars Software Improvement Thread***

anybody else not able to access the cashier right now?
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Old 02-03-2020, 08:32 AM   #30000
Esa_Perse
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by PatBateman View Post
anybody else not able to access the cashier right now?
Same here. They had some maintenance on the betstars website perhaps related to that?
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