Apologies for this - we had an issue updating the app in the store yesterday. It has since been corrected and should be working fine now.

Server Restart on Wednesday, 11-October at 7am ET

FYI - We are planning a full system restart on Wednesday this week starting at 7am ET (12 noon UK). It is planned to take under an hour, but circumstances can sometimes extend or delay it.

This is a normal build-cycle / maintenance restart, in preparation for new client updates over the next few weeks.

Thanks for your observation, I have shared it with the team. Yes, there are plans to improve the graphics, but it is not a high priority and at this time we have no information about when we might see a change in the client.

Thanks for your comments - I have shared them with the team. The team regularly evaluates and discusses a wide range of issues related to third party tools, but unfortunately we don't have any information we can share at this time about plans that may be under consideration.

Thanks for posting.

The current set of country flags was established some time ago, and different flags were included or not for historical and market considerations. We obviously can't offer every conceivable flag, and adding new flags to the suite does not come without cost - but if we receive enough requests for a particular flag we will consider whether to include it.

I will pass along your request for the "Rattanakosin Kingdom" flag.

I demand a Bavarian flag.

Even though RNG is certified, still as a user I would like to get answers for the following questions:

1) How can we (as users) be sure that the actual RNG used in PS software is the one which got certification, not a different one?

2) Even if the RNG is the right one, how can we be sure that the rest of the software is not using the RNG in a faulty way affecting the final outcome?
An imaginary example of what I mean could be "running it twice" behind the scenes in AI situations if the player with specific characteristics won/lost the first run. Obviously it could be much more subtle than this, but hopefully you can see what I am getting at: the software could be faulty even though RNG is fair.

I have serious concerns regarding Spin n Go games these days and I would like to get some hard evidence that these games are running as expected and 100% fair for all the players.

In the past the community could verify the integrity of the game on its own, but:
- you disabled the ability to observer spin n go tables
- you are banning players who are sharing databases
which basically means nobody is able to gather a meaningful sample anymore. This is extremely concerning and I will not let it go.

Federation of Planets!

At some point you have to trust the operator. Nobody in the industry has done more to deserve trust than the Stars Group, from winning regulated licenses, passing audits and certifications, helping to refund players of competitors, and focusing on game integrity as one of our core principles (we have a whole department working on it full time).

FYP

amaya pokerstars now rebrended into the stars group has 0 integrity and is deserving 0 trust imo

true i trust scheinbergstars way more than amayastars

How can I trust Amaya/Stars Group when now they give rakeback just to chosen ones?
http://prntscr.com/gvtt2l
Some regs have this challenges, others don`t have it. And I`m talking about mtt players.

i think the restarts are poorly timed
4-6 hours earlier and there are running way less games, now the server restart is when all european players have already started

One thing i realised during WCOOP was that it would be nice if there was a calculation of approximately when day 1 would end. And this information should be put in the structure tab of the tournaments.

The functionality to restrict the number of Stars Rewards Freeroll Tickets you get in Chests should now be live after today's server restart. This addresses the issue of players receiving multiple freeroll tickets that they subsequently couldn't use. Currently you should only receive 1 freeroll ticket in a Chest on rolling 5-day period (so you could still conceivably get 2 in a week) but we've also increased the probability of winning one. The impact for players should be that you now have a better chance of getting your freeroll ticket earlier in the week, but then won't get any that are useless to you for the next 5 days.

Perhaps worth noting that we are still awarding freeroll tickets in Chests to all poker players as we don't want to prevent cash game players from taking advantage of the freeroll value. However, if we receive strong feedback from cash game players that they don't like getting these, we can always revisit this. As a reminder the ticket value doesn't deduct from the value of your Chests.

Let me know if any questions, and thanks for the feedback that helped prioritize getting this fix in.

Regards,
Dylan

I stilul hope PS will Find how wrong they are with the chests reward program and roll back to the old one which was far far more adequate FOR players. Don’t Be greedy PS it will eventually bite back!

I had no problem trusting PS in the past, but recent changes don't inspire trust overall.

Get your rake, let the game be, treat everyone the same, let the best player win - that was the company I put my trust in, but your management has already openly stated that winning players are not very welcome at PS and chests are nothing else, but an attempt to 'level the playing field'. So you are no longer treating everyone the same, it is no longer a part of company core values. If your mgmt is straight up segregating players in media interviews then I'm sure this mindset goes from the top all the way down and is now a part of business, product owners meeting, technical design and so on, implications of this on the game are unknown for us, maybe the chests are the end of it, maybe not, but the trust ship has sailed imho.

As far as I remember a few years back PartyPoker was quietly segregating players seating regs and recreationals separately on different tables. Of course nobody in the players community even thought about such a possibility until somebody started to get suspicious and asked some questions eventually making Party to admit it. I am not saying it was malicious on Party side, probably just an attempt to 'improve the game'.

It is a common knowledge in software development that when you are implementing a new feature, even if it is a complicated functionality, you want the user experience to be simple, the user needs to know right away how to use it. I can imagine this is even more true in a gambling software which is essentially in business of fun. And then you guys come up with chests where even regs have trouble understanding the logic of how this works, let alone casual players. Now it is either you guys have a terrible product team (which I doubt) or there is something else going on.

Licenses, audits, certifications - these are all buzz words that can be thrown right and left, but without knowing exactly how the process looks like, what was audited, who did that, was it planned or without notice, which components, how are these sw components connected etc. without all of this these words are as good as simply saying 'just trust us'.

Refunding players of competitors... we both know you guys made refunds because you made your calculations and were sure that in a long term this is gonna be EV+ for you by players coming back into ecosystem, PR-wise or else... this maybe good for some marketing materials, but let's not insult our intelligence here.


Bottom line is, I don't think you guys can appeal to players' trust anymore. It's not the world we live in anymore with corporations like Facebook or Google spying on own users or misusing private data. There is a multi-billion dollars blockchain technology movement happening right now which is going to fix that very problem and remove the need for 'trust' altogether, and yes, there will be decentralized, open-source poker solutions too.

What would it take for you to bring back the possibility of observing spinngo tables? For the reasons I mentioned in my previous post these games are now a black-box, sharkscope like tools are not able to track these games, so it is impossible to verify if these games are running as expected. I know this feature was disabled at community's request in the past, but times has changed, we need as much transparency as we can get.

For the past few days every single time I open Stars on both laptop and desktop it says there's an update which has to be downloaded. Even if I just close and re-open the client. I've tried completely uninstalling and reinstalling and get the same problem.

Anyone else?

Is there a issue with the find player option. Used to be right click find player but doesn't seem to work anymore?

thanks

Sent from my SM-G920F using Tapatalk

Yeah it's a bug.

https://forumserver.twoplustwo.com/s...ostcount=28698

thanks man appreciate

Sent from my SM-G920F using Tapatalk

Seems to have resolved itself today.

Can we opt in for Czech rewards?

Hey,

whats the reason behind that window that pops up when busted a satellite over any other table that is open at that time?

Can you please remove this?
Or at least let it pop up in the table that was just busted? This is extremely annoying for everyone who plays more than one table.

playing a 6 seater mtt just now, when it got down to 7 its gone to a 7 seater table instead of 2 tables (4 and a 3) when did this start happening?