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Old 09-13-2017, 08:34 AM   #28676
Slugant
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Re: **PokerStars Software Improvement Thread***

you are withdrawing too much
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Old 09-13-2017, 12:04 PM   #28677
dasf101
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by IHaveThreePair View Post
Is there any way to get an audit on Chests and what you've 'won' from them?

I've only had one cash prize of $1 and no Tourney Tickets.
ask support,a PS rep sent me a report with starscoin,cash and redemption points within 5 minutes of my request.
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Old 09-13-2017, 12:25 PM   #28678
IHaveThreePair
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by Slugant View Post
you are withdrawing too much
I wish...

Quote:
Originally Posted by dasf101 View Post
ask support,a PS rep sent me a report with starscoin,cash and redemption points within 5 minutes of my request.
Will do, thx.
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Old 09-13-2017, 12:59 PM   #28679
Dymond
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Re: **PokerStars Software Improvement Thread***

Is anyone else getting this error? Just started today, was playing last night perfectly fine.

Everytime I hit upgrade it just relaunches Stars and brings me back to this error.

In Canada, if that matters.



Thanks!
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Old 09-13-2017, 02:39 PM   #28680
PokerStars Keith
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by IHaveThreePair View Post
Is there any way to get an audit on Chests and what you've 'won' from them?

I've only had one cash prize of $1 and no Tourney Tickets.
At the moment there is no way to get this information through the software, but you can use the Help > Contact Support form to ask Support for this information.
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Old 09-13-2017, 02:46 PM   #28681
PokerStars Keith
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by Dymond View Post
Is anyone else getting this error? Just started today, was playing last night perfectly fine.

Everytime I hit upgrade it just relaunches Stars and brings me back to this error.

In Canada, if that matters.



Thanks!
I've seen this before but can't remember the cause - may be a corrupted file, might be something to do with running your computer as Admin or not. Please contact Support - they should be able to help you resolve it.
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Old 09-13-2017, 10:40 PM   #28682
dasf101
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by Dymond View Post
Is anyone else getting this error? Just started today, was playing last night perfectly fine.

Everytime I hit upgrade it just relaunches Stars and brings me back to this error.

In Canada, if that matters.



Thanks!
check your user.ini file in ...\Users\...\AppData\Local\PokerStars
if it is corrupted.Mine is 37kB,corrupted is much less (3 I think).
Last two days this file keeps corrupting without any reason,but I have a backup of it.
If yours is broken-try restoring previous version or replace with a backup if you have.
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Old 09-13-2017, 11:18 PM   #28683
user12345
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Re: **PokerStars Software Improvement Thread***

Where is the button to call mod at the tables now?
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Old 09-14-2017, 12:10 AM   #28684
dasf101
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by user12345 View Post
Where is the button to call mod at the tables now?
it was discussed earlier,you remember tourney id and make a ticket via support form so it gets investigated.
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Old 09-14-2017, 08:49 AM   #28685
Dymond
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Re: **PokerStars Software Improvement Thread***

I got Stars working again... when I was getting that message I was trying to play on public wifi at a mall. When I tried to go to stars site I got a message saying the site was blocked because it was gambling. Wifi must have been set up to block stars client as well and that was the error it showed?

The weird part was when I was getting that error the stars client that I could see behind it was different.. it had Poker, Casino, and Vegas buttons at the top and instead of Star Coins it was showing me my old vpp targets again.

Anyways, its working now at home. Thanks for the help
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Old 09-14-2017, 10:37 AM   #28686
user12345
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by dasf101 View Post
it was discussed earlier,you remember tourney id and make a ticket via support form so it gets investigated.
Thnx
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Old 09-15-2017, 11:40 PM   #28687
ThePokerBot
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Re: **PokerStars Software Improvement Thread***

What is the new "loyalty program" worth in % of rake back please?
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Old 09-16-2017, 02:17 AM   #28688
obviousTROLL
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by ThePokerBot View Post
What is the new "loyalty program" worth in % of rake back please?
Around 4% in case you use withdrawal button more often than deposit button.
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Old 09-16-2017, 02:26 AM   #28689
obviousTROLL
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by PokerStars Keith View Post
Okay - thanks to both. I will pass this info to the team for further review.
Quote:
Originally Posted by smattle View Post
Have the same issue, contacted support when it first appeared, they told me to go **** myself (nicely)

Major clients seem unaffected afaik, not sure which one you're on?

Doubt it's getting fixed anytime soon.
Try highlighting the one visible line in chat when the bug appears, seems to fix the chat at least for a while (but not always) ...
Any update? Bug still here, costing me money and focus. Will it be removed with next client update? Can I get refund for every affected table? These are 6x or higher multiplier games, so only buy-in back isn't an option.

I mean I can't follow how hand went down (have memory issues). I'm not getting full enjoy of playing. Plus my StarsHelper gives me faulty information of bet sizes/odds/action history causing me making mistakes (allowed program in pokerstars) if I don't notice first that chat is broken.
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Old 09-17-2017, 02:19 PM   #28690
PumaPerez
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Re: **PokerStars Software Improvement Thread***

Hi,
today i recieved mobile notification from your app that there will be freeroll for PSF Dublin at 13:00 BST.

- it was not a freeroll. it was 1 star coin tourney.
- it was not at 13:00BST, but at 17:30BST
- i am in CET, why on earth do you sent me notification in BST?

screenshot: https://photos.app.goo.gl/Fjrq5qLOhtBKP2e03
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Old 09-17-2017, 05:46 PM   #28691
HardcoreGamer
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Re: **PokerStars Software Improvement Thread***

Tournament breaks start at 55 minutes past the hour and last for 5 minutes but in reality they mostly last longer than 5 minutes especially in big tournaments as the break doesn't start until all current hands of that tournament have been played and if you finish your hand early you can get up to a 7 minute break.

Now the big tournaments normally start on the hour which is when most tournament players are still on a break. In the newly started tournament it's not uncommon to see lots of time banks being depleted as players are still away on a break.

Why not start the break at 50 minutes past the hour. That way, everyone is back from their break and the first hand of new tournaments are not full of timed out players with no time bank left.
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Old 09-17-2017, 06:37 PM   #28692
Lemon93PCTSure
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Re: **PokerStars Software Improvement Thread***

Hey, In Czech republic
You always get the same value of a chest in Coins or cash
can you confirm that
And tell me what's even the point in having chests when there's no random element?
Perhaps The Czech client should have the option to autoopen chests as it's literally a waste of time as the chests are always the same?
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Old 09-17-2017, 08:06 PM   #28693
ThePokerBot
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by obviousTROLL View Post
Around 4% in case you use withdrawal button more often than deposit button.
So our rake back correlates to how much with withdraw or deposit?
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Old 09-17-2017, 11:49 PM   #28694
ferdilicious
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Re: **PokerStars Software Improvement Thread***

Hello,

Idk why the last 2 session my "CTRL+F" shortcut for find a player does not work when mouse pointer is focused on a table. I have to go all the way to the main lobby to hit ctrl+f wich is very annoying. I can not right click on a player to click find because i m using hotkeys on right click.

Any ideas?

Thanks
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Old Yesterday, 07:00 AM   #28695
KossuKukkula
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by ThePokerBot View Post
So our rake back correlates to how much with withdraw or deposit?
No it correlates to your net deposits.
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Old Yesterday, 01:47 PM   #28696
dajg
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Re: **PokerStars Software Improvement Thread***

Does anyone else notice that the Android client uses a lot of data and battery even when not used. I used to have it installed to play the deal every 12 hours but since I uninstalled battery life has been much better.
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Old Yesterday, 01:54 PM   #28697
31Alpha
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by obviousTROLL View Post
Around 4% in case you use withdrawal button more often than deposit button.
im raking almost 20%
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Old Today, 10:48 AM   #28698
PokerStars Keith
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by ferdilicious View Post
Hello,

Idk why the last 2 session my "CTRL+F" shortcut for find a player does not work when mouse pointer is focused on a table. I have to go all the way to the main lobby to hit ctrl+f wich is very annoying. I can not right click on a player to click find because i m using hotkeys on right click.

Any ideas?

Thanks
This is a bug, which we expect to have corrected in an upcoming build cycle, but might not be the next one. Sorry.
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Old Today, 10:57 AM   #28699
PokerStars Keith
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by dajg View Post
Does anyone else notice that the Android client uses a lot of data and battery even when not used. I used to have it installed to play the deal every 12 hours but since I uninstalled battery life has been much better.
Although with Android anything is possible, this isn't something we've seen or received reports about from other players.
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Old Today, 01:38 PM   #28700
PokerStars Keith
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Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by HardcoreGamer View Post
Tournament breaks start at 55 minutes past the hour and last for 5 minutes but in reality they mostly last longer than 5 minutes especially in big tournaments as the break doesn't start until all current hands of that tournament have been played and if you finish your hand early you can get up to a 7 minute break.

Now the big tournaments normally start on the hour which is when most tournament players are still on a break. In the newly started tournament it's not uncommon to see lots of time banks being depleted as players are still away on a break.

Why not start the break at 50 minutes past the hour. That way, everyone is back from their break and the first hand of new tournaments are not full of timed out players with no time bank left.
Thanks for your comments and suggestion - I shared them with the Tournaments team, and they have taken it under consideration for future big tournaments.
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