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[PokerStars] Software Improvement Thread [PokerStars] Software Improvement Thread

03-25-2017 , 09:44 PM
I will also throw in my +1 for Sonic's post. I use the Black theme as well. I prefer it to the Mercury theme because I found the Mercury theme was far to much "grey on grey". I like the Black theme because the buttons had some colour, distinguishing them from the rest of the theme.
[PokerStars] Software Improvement Thread Quote
03-25-2017 , 11:50 PM
The thing that holds me back from using Mercury is the bright red action buttons. Maybe I'm just getting old but anything on a red background has me squinting!
[PokerStars] Software Improvement Thread Quote
03-26-2017 , 02:14 PM
Quote:
Originally Posted by PokerStars Keith
Update: We did receive your logs - thanks for that!

They were helpful to the team investigating the problem and indicate a possible bug potentially unrelated to a similar issue reported on mobile devices.

The team requests that any other players who are affected by this bug to please send your log files in along with a description of the problem / situation - and please ask Support to specifically forward them to PokerStars Keith so I can make sure they quickly get to the investigators. Pop on here to let me know you did so I can go look for them (PM or thread post is fine). The team will be happy to offer a small goodwill comp to any players who help with this.
same thing, but different happend again

this time 1 of my tables closed, altough this time it was during a hu (!), not before the first hand, couldn't open it after it closed itself, restart stars did help

logfiles sent

/€ also my layout got deleted oO

Last edited by Nitti Vitti; 03-26-2017 at 02:41 PM.
[PokerStars] Software Improvement Thread Quote
03-26-2017 , 04:02 PM
Table themes discussion:

One of the drawbacks of Black/Stars/Classic theme when playing KO tourneys is that you can't see your own bounty when you're dealt the hole cards (unless you fold)



And I absolutely hate when my bounty acts as an obstacle to Sophie's face



Bounties are well positioned in Mercury theme imo



Plus I love the backgrounds of Mercury theme
Plus, the table gameplay settings option is there on the table itself. I don't have to go to main lobby and then click on settings and then more clickings.
Plus the tourney announcement messages in the mercury theme doesn't appear at the middle of the table which is super annoying especially in case of nova theme.

In short, Mercury theme ftw!
[PokerStars] Software Improvement Thread Quote
03-26-2017 , 06:04 PM
Pokerstars software had become unrecognizeable, unreliable and mostly unplayable. What I and some others have noticed is that both under the gun and during all ins, occassionally when playing on an app, Pokerstars software is freezing, disconnecting and costing customers money over and over. Is there software being run on a timed bases by Pokerstars that is causing this mess? When large companies merge woth other large companies sometimes there are problems with integration of internal systems. Thats one guess, third party or internally developed real time softwarerunning by pokerstars during games effecting connections is another, whatever it is There has never in 10 plus years been as many disconnects and unreliability with gameplay connection as now. How convenient also the hand histories are broken which Lee Jones himself identified and higlighted as being the key component for players for ensuring a fair game.

This is unacceptable.
[PokerStars] Software Improvement Thread Quote
03-26-2017 , 07:41 PM
You think there are more disconnects when you are under the gun??
[PokerStars] Software Improvement Thread Quote
03-26-2017 , 08:13 PM
Quote:
Originally Posted by JohnCleese
You think there are more disconnects when you are under the gun??
They're more noticeable UTG (less time before you're timed out) so it probably seems like it happens more there. Stars lags quite a lot for me at peak times, it's not uncommon for it to be beeping at me to act UTG when it hasn't yet shown me my cards. I straddle!

Anyway, there's already a "Stars down/lagging" thread, this should probably be moved there.
[PokerStars] Software Improvement Thread Quote
03-27-2017 , 12:15 AM
Quote:
Originally Posted by *CHOMP
Pokerstars software had become unrecognizeable, unreliable and mostly unplayable. What I and some others have noticed is that both under the gun and during all ins, ...
Name one. All you do is complain about pokerstars.
[PokerStars] Software Improvement Thread Quote
03-27-2017 , 01:18 AM
Is the zoom hh bug supposed to be solved? Hh still missing for me
[PokerStars] Software Improvement Thread Quote
03-27-2017 , 10:33 AM
Quote:
Originally Posted by yasuo
Is the zoom hh bug supposed to be solved? Hh still missing for me
Fixed for me. Using .com version.
[PokerStars] Software Improvement Thread Quote
03-27-2017 , 11:29 AM
Is there a way to make the numbers in the theme 'hyper simple' bigger and bold?
[PokerStars] Software Improvement Thread Quote
03-27-2017 , 01:11 PM
I have lost count how much money these disconnnects have cost me over the last 2 weeks , also for anyone who is experiencing the same and they ask you to send log files etc , i wouldn't waste your time as they just say it's neither your fault or theirs , the connection fails where it reaches somewhere in the bermuda triangle.
[PokerStars] Software Improvement Thread Quote
03-27-2017 , 04:27 PM
Quote:
Originally Posted by Powernap31
Is there a way to make the numbers in the theme 'hyper simple' bigger and bold?
I'm not sure which number's you're talking about, but I'm guessing it's the player chip stack, pot and bet numbers. Unfortunately there is no option in the software to make those numbers bigger for a given table size. You can stretch the table window to make the table bigger and the font-size for those numbers (and other information, button labels, chat, etc.) will increase proportionally.

If you want bigger numbers on the card face for the hand rank, you can right-click on the table background to bring up the Table Themes panel, from which you can choose a card-face with a larger display for rank-value.

I know there is a font-size option in Settings for the lobby games list (Settings > Lobby > Font and Text), but unfortunately it does not affect tables.
[PokerStars] Software Improvement Thread Quote
03-27-2017 , 04:36 PM
Quote:
Originally Posted by Sonicdahedgehog
Hey Keith,

Thanks for taking the time to respond to my post. I know your very busy so, your detailed and informative answers are always appreciated.

I'm always happy and willing to give constructive feedback on things from my own playing perspective.

I rejected 'Mercury' for 'Black' due to a combination of both aesthetic and mechanics / layout reasons.

Here are the main things I notice when comparing them to each other (please bear in mind that these are my own personal thoughts and will no doubt differ from alot of other players):

Black - It's an open looking table, which gives a spacious look to it. It's simple / clean and not busy looking. It has good sized player badges and avatars. Bounties are well positioned and easy to see. It has a time bank countdown clock. Overall, everything looks in proportion and is a good easily viewable size.

Mercury - The whole thing looks like it's been squashed / compacted down and stretched. There isn't alot of room within it, which results in it looking very busy. It has smaller avatars and the bounties are positioned not only poorly but, are less clear to see and are in different places depending on your seat position (If you look at the top 2 positions, the bounties are also on top of each other). It doesn't have all the individual icons (like the tile tables icon) to click on - instead you have to click on a 'scroll down' and then choose what you want, which isn't ideal when your trying to do something whilst trying to play. It doesn't have a time bank countdown clock (the numbered one). The one and only thing I do like about it, is the top right info option - showing blind levels and player position.

I've tried using the 'Mercury' theme on a couple of different occasions but, found myself struggling with it (for all the reasons listed above in comparisons, along with some I can't think of right now and have missed mentioning). I personally wouldn't consider using 'Mercury' again in the future, unless some of those things mentioned we're addressed.

Hope this helps in terms of feedback...
Yes, this is very helpful - thank you.

Quote:
Originally Posted by PJs Ronin
What Sonic said +1

I use the Slick theme and turn off avatars so that the result is a more open view. What I'd really like is a theme with no images, however the No Images theme is that squashed racetrack variant which is too cluttered.
Quote:
Originally Posted by krazykarter
I will also throw in my +1 for Sonic's post. I use the Black theme as well. I prefer it to the Mercury theme because I found the Mercury theme was far to much "grey on grey". I like the Black theme because the buttons had some colour, distinguishing them from the rest of the theme.
Quote:
Originally Posted by The Imp
The thing that holds me back from using Mercury is the bright red action buttons. Maybe I'm just getting old but anything on a red background has me squinting!
Quote:
Originally Posted by anuj22
Table themes discussion:

One of the drawbacks of Black/Stars/Classic theme when playing KO tourneys is that you can't see your own bounty when you're dealt the hole cards (unless you fold)

And I absolutely hate when my bounty acts as an obstacle to Sophie's face

Bounties are well positioned in Mercury theme imo. Plus I love the backgrounds of Mercury theme. Plus, the table gameplay settings option is there on the table itself. I don't have to go to main lobby and then click on settings and then more clickings. Plus the tourney announcement messages in the mercury theme doesn't appear at the middle of the table which is super annoying especially in case of nova theme. In short, Mercury theme ftw!
Thanks to you all for sharing your perspectives - this feedback is quite valuable and will be shared with the table design team.

Last edited by PokerStars Keith; 03-27-2017 at 04:42 PM. Reason: Forgot to add in The Imp
[PokerStars] Software Improvement Thread Quote
03-27-2017 , 04:53 PM
Quote:
Originally Posted by Nitti Vitti
same thing, but different happend again

this time 1 of my tables closed, altough this time it was during a hu (!), not before the first hand, couldn't open it after it closed itself, restart stars did help

logfiles sent

/€ also my layout got deleted oO
Thanks for sending your log files again. The team is still investigating and have not found a source yet.
[PokerStars] Software Improvement Thread Quote
03-27-2017 , 04:59 PM
Quote:
Originally Posted by jan81
Can anyone confirm that the zoom hand history problem has been resolved?

Thanks,
Quote:
Originally Posted by PokerStars Keith
The Zoom HH problem should be resolved for those .COM players who have upgraded to the latest client that was deployed on Monday this week (Build 16916).
Quote:
Originally Posted by yasuo
Is the zoom hh bug supposed to be solved? Hh still missing for me
Quote:
Originally Posted by jan81
Fixed for me. Using .com version.
Thanks for confirming that, jan81.

@yasuo - Are you on .COM? Please check your client version - go to Help > About PokerStars and look for the 5-digit Build number.
[PokerStars] Software Improvement Thread Quote
03-27-2017 , 05:54 PM
i'd like to see a mercury theme variation with cards laying on the table instead of hovering over players nicknames
[PokerStars] Software Improvement Thread Quote
03-27-2017 , 08:58 PM
Quote:
Originally Posted by justDgmt
i'd like to see a mercury theme variation with cards laying on the table instead of hovering over players nicknames
I'd like to have gotten a response from the pokerstars Keith regarding my comments :/
[PokerStars] Software Improvement Thread Quote
03-27-2017 , 11:03 PM
Quote:
Originally Posted by greatwhitedope
Gotta say, very disappointed I accidentally upgraded my pokerstars today :/

Although I highly dislike the new filters (I much preferred the old tabs), I understand why the change was made. I'm sure I'll learn to live with it!

That being said - the removal of the easy seat capability is mind boggling. I used it literally all the time. It was one of the features that pokerstars had (amongst others) that really keeps me playing at the site.

The ease and convenience of it really made the whole pokerstars experience much more rewarding and enjoyable.

It's definitely a significant set-back for me with regard to pokerstars software capability. I've been eyeing other sites for a while since all the negative changes to player rewards programs, and this is making other (juicier) sites w/ better rakeback deals look a lot more inviting...

You know the adage 'if one person takes the time to speak up and complain about something, you know there's exponentially more that are thinking the same''?

That being said. I appreciate how open and forthright you are in this thread. As you can tell by my post count, I don't whine often.

fwiw - been a supernova for years and years (1.1 mill vpps), so I like to think my opinion means something.

edit - ie. I was planning on writing this post, then playing for another hour or so for fun at lower stakes. Due to it being much less convenient (one click to play button), I'm not gonna bother. I mean, probably only about $30 or so in rake, but I can see this becoming a recurring theme.
Quote:
Originally Posted by greatwhitedope
I'd like to have gotten a response from the pokerstars Keith regarding my comments :/
I'm sorry I overlooked your post earlier - I had read it and intended to reply, so thanks for prompting me.

Thank you for sharing your thoughts on both the tabs/filters change and easy seat removal.

I don't have any direct response for you on Easy Seat, but I will forward your opinion and perspective to the team responsible for managing that area of the software. The team does value player feedback, whether critical or supportive of changes, and we take your viewpoints into consideration when evaluating the impact of our decisions. I'll let you know if they have any further comments on it.
[PokerStars] Software Improvement Thread Quote
03-29-2017 , 08:44 AM
the cardmatch promo is over right (thank god) ?

why, when i open a table, even if its just to watch, does the cardmatch tabl still pop ups and takes focus over the chatbox and other tables?
[PokerStars] Software Improvement Thread Quote
03-29-2017 , 06:54 PM
yo,

the $74 hyper turbo sats that start as soon as 6 people register, to the sunday milly, have dissapeared from the lobby?
[PokerStars] Software Improvement Thread Quote
03-31-2017 , 08:57 AM
Is today the last day of the dreadful Card Match promo? It would be cool to be able to play without crashes again.
[PokerStars] Software Improvement Thread Quote
03-31-2017 , 09:27 AM
Quote:
Originally Posted by suboptimal
Is today the last day of the dreadful Card Match promo? It would be cool to be able to play without crashes again.
+1

i thought this too suboptimal, but apparently the ****stream isnt over yet
[PokerStars] Software Improvement Thread Quote
03-31-2017 , 11:22 AM
Dear Keith,

I was wondering if there's some sort of **Pokerstars Support Improvement Thread** anywhere to find here on 2+2. I've got some suggestions including, but not limited to, responding to e-mails.

Best regards,

F### Forever
[PokerStars] Software Improvement Thread Quote
03-31-2017 , 12:24 PM
Quote:
Originally Posted by F### Forever
Dear Keith,

I was wondering if there's some sort of **Pokerstars Support Improvement Thread** anywhere to find here on 2+2. I've got some suggestions including, but not limited to, responding to e-mails.

Best regards,

F### Forever
Not that I am aware of - however, you can either post your suggestions here or send them to me in a private message, and I'll forward them to the Support team.
[PokerStars] Software Improvement Thread Quote

      
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