Two Plus Two Publishing LLC
Two Plus Two Publishing LLC
 

Go Back   Two Plus Two Poker Forums > >

Notices

Internet Poker Discussions of Internet poker venues, including RB & bonuses.

Reply
 
Thread Tools Display Modes
Old 01-08-2017, 03:29 AM   #27201
Matawazi
grinder
 
Matawazi's Avatar
 
Join Date: Mar 2009
Location: The Balkans
Posts: 532
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by KansasCT View Post
For what it's worth, I formated my pc and after reinstalling windows 7 I don't get the crash anymore. (the one that everything turns gray and you get a "pokerstars is not responding" message) I've been playing for more than two weeks without any bugs. I'd suggest people with the same problem to update their operating system.
QFT

I didn't reinstall the system though, but solved the problem with windows 7 updates clogging and installed the latest graphics drivers. Since then, I only had one crash in last 15 sessions or so, while before I was experiencing crash in almost every single one.

Moral of the story - make sure your system runs smoothly.
Matawazi is offline   Reply With Quote
Old 01-08-2017, 04:48 AM   #27202
DucoGranger
adept
 
Join Date: Jul 2010
Posts: 761
Re: **PokerStars Software Improvement Thread***

I play on my Android phone and I was just prompted to get an update. It installed and now I cannot have it open for more than a minute before it freezes and becomes unresponsive.

It was working fine a few weeks ago when I last played before the update.
DucoGranger is offline   Reply With Quote
Old 01-08-2017, 05:58 PM   #27203
krazykarter
adept
 
Join Date: Jan 2011
Posts: 743
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by Flying Player View Post
Have noticed the same kind of discrepancies between PT4 hand counts and the client hand counts for pretty much forever. I just figured some HH's do not get downloaded properly and have just learned to live with it.
Quote:
Originally Posted by reddev View Post
This is exactly the problem I have been encountering, sometimes I play an orbit to test and then leave the table open for 5 mins but it stays at 5 hands imported.

The last two days I have asked stars for my hand count and it is about 30-50 hands more than HM has (only 1000 hands or so, so could be worse on a bigger volume day) weirdly the winnings tallies up to near enough exactly what it should be (starting balance + what HM says).

I am just going to keep testing for a few days to see what happens as I only noticed a week ago when I was testing HM because of an error and I am not exactly sure if it has always happened or if it is even a fault or not?
Quote:
Originally Posted by RHD View Post
I'm losing a lot of hands histories. I've done some experiments and it seems my hand histories don't save if the hand hasnt finished before I close the table. This didnt used to be a problem.

For example I play 4 hands of 10NL zoom and I pressed sit out and close table on next big blind. Only 2 hands were imported.

Next I played 10 hands and sat out, but didnt close the table. It took a couple of minutes but eventually all hands were imported.

I think hands dont import if the tableis closed before the hands have finished.

thanks
The behaviour has always been like this. Yes, the hand histories get written when the hand has been completed. This includes being written to their own servers (at least that's what they've stated in the past). If you close the table before a hand fully completes then it will not be available for your HM or PT. If you request your recent hand history through the client you can recover any hands that were missed. For ZOOM, it is best to wait a couple of minutes after sitting out before closing your tables.

This is the intended behaviour and PS does not consider it a bug. The only change they could make is to write the hand history as the hand progresses, but that is not necessarily a good solution. For one, it would cause partial histories to be written. Second, if they write the hands to their servers before they are complete it opens them up to issues similar to what happened at Absolute Poker (auditing tools were able to read the hands in progress, and were used to cheat).
krazykarter is offline   Reply With Quote
Old 01-08-2017, 07:12 PM   #27204
reddev
adept
 
Join Date: Sep 2008
Location: UK
Posts: 891
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by krazykarter View Post
The behaviour has always been like this. Yes, the hand histories get written when the hand has been completed. This includes being written to their own servers (at least that's what they've stated in the past). If you close the table before a hand fully completes then it will not be available for your HM or PT. If you request your recent hand history through the client you can recover any hands that were missed. For ZOOM, it is best to wait a couple of minutes after sitting out before closing your tables.

This is the intended behaviour and PS does not consider it a bug. The only change they could make is to write the hand history as the hand progresses, but that is not necessarily a good solution. For one, it would cause partial histories to be written. Second, if they write the hands to their servers before they are complete it opens them up to issues similar to what happened at Absolute Poker (auditing tools were able to read the hands in progress, and were used to cheat).
Thanks that explains a lot. Am I wrong in thinking that it is more efficient to just carry on leaving the table straight away saving time as long as I don't enter the pot? I know i lose a hand for the graph but it doesn't effect the winnings line as I had nothing invested in the missing HH?
reddev is offline   Reply With Quote
Old 01-08-2017, 09:11 PM   #27205
krazykarter
adept
 
Join Date: Jan 2011
Posts: 743
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by reddev View Post
Thanks that explains a lot. Am I wrong in thinking that it is more efficient to just carry on leaving the table straight away saving time as long as I don't enter the pot? I know i lose a hand for the graph but it doesn't effect the winnings line as I had nothing invested in the missing HH?
It could happen that a hand still in progress is one in which you were the small blind, or maybe you called a bet at one point but later folded to a raise. In the end, it's up to you, and it depends how exact you want your database to be.
krazykarter is offline   Reply With Quote
Old 01-09-2017, 01:13 PM   #27206
Flying Player
journeyman
 
Join Date: Nov 2015
Posts: 229
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by krazykarter View Post
The behaviour has always been like this. Yes, the hand histories get written when the hand has been completed. This includes being written to their own servers (at least that's what they've stated in the past). If you close the table before a hand fully completes then it will not be available for your HM or PT. If you request your recent hand history through the client you can recover any hands that were missed. For ZOOM, it is best to wait a couple of minutes after sitting out before closing your tables.
From what I have observed the problem goes beyond what you have explained here. Hands can and do get lost randomly during a session not just at the end. Sitting out for a period of time before closing the table does not seem to help much. Your solution of requesting HH's would probably recapture the lost hands but just is not worth the effort, for me at least. The few hands per thousand that get dropped are a small drop of water in an ocean unless you have extreme OCD with regard to your DB.
Flying Player is offline   Reply With Quote
Old 01-09-2017, 03:15 PM   #27207
Wunibald
journeyman
 
Wunibald's Avatar
 
Join Date: Mar 2008
Location: Cologne, Germany
Posts: 332
Re: **PokerStars Software Improvement Thread***

Is there any chance this "hundredsofgigabyteslogfile-issue" will be adressed in the near future? I had to delete them now several times and I have to say it gets annoying. You know... I'd tend to say ANNOYING actually!
Wunibald is offline   Reply With Quote
Old 01-09-2017, 10:32 PM   #27208
reddev
adept
 
Join Date: Sep 2008
Location: UK
Posts: 891
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by Flying Player View Post
From what I have observed the problem goes beyond what you have explained here. Hands can and do get lost randomly during a session not just at the end. Sitting out for a period of time before closing the table does not seem to help much. Your solution of requesting HH's would probably recapture the lost hands but just is not worth the effort, for me at least. The few hands per thousand that get dropped are a small drop of water in an ocean unless you have extreme OCD with regard to your DB.
I did think the same as I have tested a zoom orbit and left the table for a considerable amount of time and the hands has stayed at 5 hands rather than the 6 hands played. I will just keep checking the winnings losses tally up at the end of the day for week and if so just be satisfied with that.

I would still like to know if my fold hot key isn't working as it should though please.
reddev is offline   Reply With Quote
Old 01-10-2017, 09:34 AM   #27209
Fighter4ever
stranger
 
Join Date: Dec 2012
Posts: 7
Re: **PokerStars Software Improvement Thread***

Does anyone know a link or know how to download pokerstars.uk while not being in UK? Cheers
Fighter4ever is offline   Reply With Quote
Old 01-10-2017, 11:19 AM   #27210
krazykarter
adept
 
Join Date: Jan 2011
Posts: 743
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by Flying Player View Post
From what I have observed the problem goes beyond what you have explained here. Hands can and do get lost randomly during a session not just at the end. Sitting out for a period of time before closing the table does not seem to help much. Your solution of requesting HH's would probably recapture the lost hands but just is not worth the effort, for me at least. The few hands per thousand that get dropped are a small drop of water in an ocean unless you have extreme OCD with regard to your DB.
When you find hands being lost, were you experiencing connection issues? If you disconnect from the server when a hand ends I think that can result in hands not being written as well.

FWIW, while I've never payed attention to the exact hand number counts, I am OCD about the actual dollar (or cents, in my case) amount, and make sure every session matches up exactly to a personal spreadsheet. The only time I ever see any discrepancy is when I close a table too soon or get disconnected during a session.
krazykarter is offline   Reply With Quote
Old 01-10-2017, 12:40 PM   #27211
Flying Player
journeyman
 
Join Date: Nov 2015
Posts: 229
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by krazykarter View Post
When you find hands being lost, were you experiencing connection issues? If you disconnect from the server when a hand ends I think that can result in hands not being written as well.

FWIW, while I've never payed attention to the exact hand number counts, I am OCD about the actual dollar (or cents, in my case) amount, and make sure every session matches up exactly to a personal spreadsheet. The only time I ever see any discrepancy is when I close a table too soon or get disconnected during a session.
I suspect you are correct about minor disconnections being responsible for lost hands. Like you, I have spreadsheets for tracking where my money is being won/lost by game session and number of hands played to calculate basic things like bb/100. I had set them up long before I started using PT4 and still keep them up just because its quicker/easier to see overall results plus I have more history there. I use the PT4 database to analyze my play and identify leaks, where a few lost hands here and there are not statistically significant.
Flying Player is offline   Reply With Quote
Old 01-10-2017, 11:31 PM   #27212
PokerStars Keith
PS7 Community Mgr.
 
PokerStars Keith's Avatar
 
Join Date: Jul 2013
Location: USA
Posts: 2,269
Server Restart on Thursday, 12-Jan at 7am ET

Server Restart on Thursday this week

We are planning a full system restart on Thursday, 12-January, beginning at 7:00am ET. We expect the servers to be offline for under an hour, but circumstances can sometimes extend or delay it.

We appreciate your patience during the restart and apologize for the inconvenience.
PokerStars Keith is offline   Reply With Quote
Old 01-11-2017, 04:59 PM   #27213
bombonca
old hand
 
Join Date: Jun 2015
Posts: 1,423
Re: **PokerStars Software Improvement Thread***

the .logs 220gb file keeps coming back as soon as i delete it, i reinstalled PS and it came back again, i am not sure how to remove it for good, my disk space is full and its almost impossible to watch porn.
bombonca is offline   Reply With Quote
Old 01-11-2017, 10:38 PM   #27214
reddev
adept
 
Join Date: Sep 2008
Location: UK
Posts: 891
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by reddev View Post
Is my fold hot key a glitch? A few times support has told me that I can still fold and I need to set up the hotkey but I can only ever get Check/fold not fold.

There is an option to have "FOLD" and an option to have "FOLD TO ANY BET" in the list and I presume Fold to any bet would be the same as check/fold but "FOLD" doing the exact same thing same thing?

Is this correct or should my hands be open folding if I am using the Fold hot key (the first hot key in the list of options)

Cheers.
Bump since you skipped/missed it.

Thanks
reddev is offline   Reply With Quote
Old 01-12-2017, 07:52 AM   #27215
ThePokerBot
old hand
 
Join Date: Mar 2008
Location: UK
Posts: 1,793
Re: **PokerStars Software Improvement Thread***

I am using a VPN and it always takes stars ages to load, it often hangs on the "PokerStars Update" window. Any thoughts on how to resolve this?
ThePokerBot is offline   Reply With Quote
Old 01-12-2017, 09:35 AM   #27216
Spine619
newbie
 
Join Date: Jan 2014
Posts: 19
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by bombonca View Post
the .logs 220gb file keeps coming back as soon as i delete it, i reinstalled PS and it came back again, i am not sure how to remove it for good, my disk space is full and its almost impossible to watch porn.
Even I faced the same issue today. My disk got full and I found the pokerstars log file was 112gb. Since the disk was full, stars couldn't save my settings when I closed the software and so now all my configurations and settings have been reset to default. Please fix this issue on priority, it is very annoying!
Spine619 is offline   Reply With Quote
Old 01-12-2017, 02:35 PM   #27217
wrsport1015
adept
 
Join Date: Jul 2011
Location: Toronto
Posts: 736
Re: **PokerStars Software Improvement Thread***

WHY HAS POKERSTARS NOT ADDRESSED THE LOG FILE ISSUE!!!

i replied on this thread, and have now sent 2 emails to PS support with no response back.

hundreds of gigs of log files are being written my SSD every day or two, and all of my user settings are getting deleted at the same time.

it's beyond infuriating that when im watching a movie at 2am i have to get up and clear my hard drive because of this massive software flaw.

please advise.
wrsport1015 is offline   Reply With Quote
Old 01-12-2017, 03:04 PM   #27218
Riverallin
newbie
 
Join Date: Jun 2015
Posts: 36
Re: **PokerStars Software Improvement Thread***

I had exact same problem. My ssd filled up. All settings deleted.
Riverallin is offline   Reply With Quote
Old 01-13-2017, 01:13 AM   #27219
jayme87
veteran
 
Join Date: Apr 2010
Posts: 2,815
Re: **PokerStars Software Improvement Thread***

So what is this log file bug?

Anyone finding zoom losing connection somewhat? Dont know if server restart has fixed it but its been terrible for days..
jayme87 is offline   Reply With Quote
Old 01-13-2017, 02:26 AM   #27220
bombonca
old hand
 
Join Date: Jun 2015
Posts: 1,423
Re: **PokerStars Software Improvement Thread***

My daily routine: Work all day, come home start playing around 7pm, 8pm i get a message , your C drive is full, please delete files. Skype wont open, videos can not be watched, npthing else can be done until i close PS client. So when i am done losing a couple k , i close PS , delete log files and only then can start skype and other programs. ARE YOU PEOPLE FOR REAL LOL? SORT IT OUT, I AM NOT PLANNING ON DOING THIS EVERY FREAKING DAY YOU KNOW!!!

Oh yeah, and new settings every day, i forgot about that treat..
bombonca is offline   Reply With Quote
Old 01-13-2017, 02:45 AM   #27221
Joe Pulaski
Carpal \'Tunnel
 
Joe Pulaski's Avatar
 
Join Date: Jul 2008
Posts: 8,004
Re: **PokerStars Software Improvement Thread***

what do we do about this log file thing? just keep deleting it every few days and re-do our settings?
Joe Pulaski is offline   Reply With Quote
Old 01-13-2017, 05:06 AM   #27222
*CHOMP
banned
 
Join Date: Dec 2016
Posts: 406
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by wrsport1015 View Post
WHY HAS POKERSTARS NOT ADDRESSED THE LOG FILE ISSUE!!!

i replied on this thread, and have now sent 2 emails to PS support with no response back.

hundreds of gigs of log files are being written my SSD every day or two, and all of my user settings are getting deleted at the same time.

it's beyond infuriating that when im watching a movie at 2am i have to get up and clear my hard drive because of this massive software flaw.

please advise.
COMPLETE imbeciles working at Pokerstars now. And these are the same people that will protect you from bots and sophisticated cheating software
*CHOMP is offline   Reply With Quote
Old 01-13-2017, 07:11 AM   #27223
elendil200
adept
 
elendil200's Avatar
 
Join Date: Jun 2008
Location: Sydney
Posts: 999
Re: **PokerStars Software Improvement Thread***

So it was pokerstars that has screwed my PC? Just wow.
elendil200 is offline   Reply With Quote
Old 01-13-2017, 09:13 AM   #27224
PokerStars Dylan
journeyman
 
PokerStars Dylan's Avatar
 
Join Date: Dec 2013
Location: Isle of Man
Posts: 362
Re: **PokerStars Software Improvement Thread***

Quote:
Originally Posted by bombonca View Post
the .logs 220gb file keeps coming back as soon as i delete it, i reinstalled PS and it came back again, i am not sure how to remove it for good, my disk space is full and its almost impossible to watch porn.
Quote:
Originally Posted by Wunibald View Post
Is there any chance this "hundredsofgigabyteslogfile-issue" will be adressed in the near future? I had to delete them now several times and I have to say it gets annoying. You know... I'd tend to say ANNOYING actually!
The log file issue will be fixed with this month's client release which will be pushed out to individual clients in the 2nd half of the month with the exact date depending on which license you're on. Fixes should be in for all licenses by the end of the month.

Apologies for the inconvenience caused.

Regards,
Dylan
PokerStars Dylan is offline   Reply With Quote
Old 01-13-2017, 11:28 AM   #27225
PumaPerez
journeyman
 
PumaPerez's Avatar
 
Join Date: Oct 2010
Location: Slovakia, Bratislava
Posts: 274
Re: **PokerStars Software Improvement Thread***

why it isnt released immediately? at the end of the month it will be full month since problem arised. this bug is destroying our notes and user settings for whole month and our computers become unusable. release it immediately ffs!
PumaPerez is offline   Reply With Quote

Reply
      

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Forum Jump


All times are GMT -4. The time now is 06:50 AM.


Powered by vBulletin®
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Copyright 2008-2017, Two Plus Two Interactive
 
 
Poker Players - Streaming Live Online