now it randomly switched to some ftp avatar i never chose fix asap plz

this has happened few times to me even after i reset the avatar to what i had so tilting

even tried uninstalling / reinstalling client and still the same

POKERSTARS,

Every month or two all my Pokerstars configurations erases.... I dont know ifits everytime you make a major update or what, but every semester I have to reconfigure everything again at least 3 times...
Hotkeys
table positioning
fonts
handhistories
sounds
EVERYTHING


Is there a way to save something like a configuration file so this doesnt happen again?????????????

RIP avatars

Hotkeys frame doesn't work well, specially on Mercury theme.
Never worked.

All personal configuration data is saved on user.ini file, which you should find under Program Files/Pokerstars
You can make a copy of that and use it as a backup if your configurations get lost again

For win 7 OS (and above imo) the path for working user.ini is -
C:/users/u comp name/AppData/Local/PS and copy/paste into the same folder.

That user.ini file that is in C:/Program Files/PokerStars doesnt work afaik.

OK, thanks for the correction.

I'm on Linux and the file structure is obviously somewhat different. Figured it would be the same but I was wrong. At least got the file name right

[1] Change where your Hand Histories & Tournament Summaries are saved. Do this by making a folder for each directly off your C:\ for example. Then...

[2] When you've made those two folders open your PokerStars client > Settings > Playing History > Hand History & Tournament Summaries & change the paths there to match the location of the two folders you made. Also change the figure for how long these files are kept to 999 Days

[3] MAKE SURE YOU HAVE CLOSED YOUR POKERSTARS CLIENT & Locate "user.ini" and "notes.YOUR PS ID.xml"
- Copy the files to a safe temporary location such as the desktop

I think tablestarters may have broken a little in the lobby.

https://gyazo.com/26905fca0ed71afc83aee879c3dfa49e

Pokerstars software crashed 2 times today while playing Spins (2tables). I did restart my computer after the first time. Never happened to me before.

I use PT4 and Starshelper. Also had Chrome opened.

What could be the problem? Really weird and annoying.

Thanks!

There was an update today, so I think that might be it. Anyway to uninstall that update?

Thanks guys!

I've been going back and forth with support, freezing/crashing since the latest update. They'll insist it's your user.ini that's corrupted, my advice is just humour them and delete it when they ask. It'll take 20 mins to set up the client again (user.ini holds all your settings) but they refuse to try anything else until you comply.

Send them your log files (help section of client), it does seem to have been the latest update to blame but it's not affecting everyone, hopefully if they get more reports they'll try to do something about it. If your problem seems similar to mine mention my username (same as on here).

Are you on Win 7?

+10000000000000

_______________________________

last update sux:

-no avatars
-software crashed
-[LOW SYSTEM RESOURCES] window

+1 I did the same on w7 and w8.1 but doesnt work.

My UK client was working fine except for the obvious no avatar, table starter bug and not importing hands of certain tables. Now I try to load the client and can't even get a login box just a quick open and snap close. Tried reinstalling and deleting notes and user.ini and did not help it at all.

Messaged support they asked for .log file and I sent them.. waiting to hear back.

I am on Win 7 and i played today/yday around 2h with hm2 and 2 times ps freez and windows appear and its written that ps has to shut down. I know that trick of PS to write to u that ur user.ini files is broken, coz after some updates my ps crushed or was disconnecting and they wont blame new ps update but ur .ini file. I am sick of re doing all my settings coz i change my comps so all the time i user the same user.ini file and up to yday all is good

Yes Win 7.

Deleting user.ini did the trick?

I guess I wont play until they fix this.

Sympathies from me, i have exactly the same problem as you do since yesterday.

I sent them my log files.
They told me to delete user.ini after closing the client.
Did that. Bug still happens. Sent new log files.
Their response:

"Hello XxXxXx,

We are very sorry that you were affected by this issue.

We value your feedback and would like to assure you that it has been reported to our Programming Team.

We know how important it is for you and all other players, to get this issue fixed as soon as possible.

As always, if you would like any further assistance with this or any other matter, please do not hesitate to get back to us. We are happy to help 24/7.

Thank you for your patience and for playing with us.

Regards,

Lukasz
Stars Technical Specialist"

So I can't play safely on Stars right now which means I'll have to wait it out and ask them every few days how things are going.

Support reps just have their process they go through - delete user.ini, run a virus scan, blame third party programs etc. Frustrating as hell when there's a real issue. The latest emails I got said to play without third party programs... obviously they broke something but that's not in their script.

It does seem to be Win7 players having problems, I've upgraded to Win10, hopefully that helps. Stars next client release is a few weeks away and at this point I'm not sure they're even working on a fix.

I've also been having problems with the zoom table not updating and the PS client crashing. Early last night, and again today. Had never seen this sort of thing before on PS.

Strangely, it did get better eventually last night. So I doubt it's related to user.ini, unless it automagically corrupts and fixes itself.

@ Nihility77

Thanks for the infos. At ps.de several people have reported similar issues.

https://de.pokerstrategy.com/forum/t...&goto=firstnew

https://de.pokerstrategy.com/forum/t...&goto=firstnew

I'm not being able to play at all, the client keeps crashing and I have to restart it, then the lobby freezes and I can't reg or click on any tourney.

I thought it was a virus at first but I scanned the whole computed, then maybe it was the hud but it happens when it's turned off as well.

I don't know what to do anymore, Im regged on a couple of tourneys and I'm missing 80% of hands.

Lol this is absurd. Clearly there´s a lot of cases now. Please go back to the last version Stars, and stop losing more money!

This