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Originally Posted by Flying Player
Have noticed the same kind of discrepancies between PT4 hand counts and the client hand counts for pretty much forever. I just figured some HH's do not get downloaded properly and have just learned to live with it.
Quote:
Originally Posted by reddev
This is exactly the problem I have been encountering, sometimes I play an orbit to test and then leave the table open for 5 mins but it stays at 5 hands imported.
The last two days I have asked stars for my hand count and it is about 30-50 hands more than HM has (only 1000 hands or so, so could be worse on a bigger volume day) weirdly the winnings tallies up to near enough exactly what it should be (starting balance + what HM says).
I am just going to keep testing for a few days to see what happens as I only noticed a week ago when I was testing HM because of an error and I am not exactly sure if it has always happened or if it is even a fault or not?
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I'm losing a lot of hands histories. I've done some experiments and it seems my hand histories don't save if the hand hasnt finished before I close the table. This didnt used to be a problem.
For example I play 4 hands of 10NL zoom and I pressed sit out and close table on next big blind. Only 2 hands were imported.
Next I played 10 hands and sat out, but didnt close the table. It took a couple of minutes but eventually all hands were imported.
I think hands dont import if the tableis closed before the hands have finished.
thanks
The behaviour has always been like this. Yes, the hand histories get written when the hand has been completed. This includes being written to their own servers (at least that's what they've stated in the past). If you close the table before a hand fully completes then it will not be available for your HM or PT. If you request your recent hand history through the client you can recover any hands that were missed. For ZOOM, it is best to wait a couple of minutes after sitting out before closing your tables.
This is the intended behaviour and PS does not consider it a bug. The only change they could make is to write the hand history as the hand progresses, but that is not necessarily a good solution. For one, it would cause partial histories to be written. Second, if they write the hands to their servers before they are complete it opens them up to issues similar to what happened at Absolute Poker (auditing tools were able to read the hands in progress, and were used to cheat).