At the outset, let me say that I expect that this situation will be resolved by them paying you - PokerStars, and the folks who have been emailing you, tend to be honest and decent on such issues.
Quote:
Originally Posted by fidstar-poker
This is their exact words...
"Unfortunately, the same limitation we have to withdraw the funds in your country, we have to do so in the United States outside of New Jersey where we are regulated and support deposits and withdrawals for residents of the state."
Cool.
The issue is that you and the PokerStars staff member are talking about two different things.
You're asking to have your money sent to you. I don't think you really care how it is sent to you.
They're saying that they "can not" do it
with their current/standard payment providers.
Of course PokerStars has the ability to give you your money
if they are sufficiently motivated to do so. Obviously, The Stars Group sends money into the US all the time to pay various other creditors in the normal course of business. Obviously, The Stars Group sends money into Australia all the time to pay various other creditors in the normal course of business. It's obviously not impossible for them to do so - obviously, they have significant and substantial businesses in both countries. Indeed, I got an email overnight asking me to create an account with their Australian online gambling brand, BetEasy.
I think you have two options here:
a) wait for them to complete their current/ordinary processes.
b) escalate/pressure PokerStars to hurry up and give you your money.
You can choose option (b) by:
1) Asking for the issue to be escalated for re-review (although Carlos is a senior staff member, so you're pretty close to the end of that chain anyway)
2) The Stars Group employ a player advocate. You can ask for your issue to be escalated for review by her.
3) The Stars Group under license from Governments where their servers are located. I assume (but am not certain - you might have been playing on one of their locally regulated licenses) that your account will be covered by the Isle of Man Gambling Supervision Commission. You can contact the IOM GSC and ask them to review the issue. Their contact details are here:
https://www.gov.im/categories/busine...-and-e-gaming/ (I've found the IOMGSC to be
very responsive and helpful with various queries both recently and in the past - they're very legit). If you're not certain whether you were playing under the Stars Group's IOM license, you can just contact Stars and ask for them to refer you to whichever regulator applies.
4) You may be able to consider taking legal action. Please consult a professional legal adviser for further assistance with this. This is likely to be expensive and a waste of money until you've exhausted (1) - (3) above.