And how well do you think that would work for them if they allowed a player like this back on, the player lost thousands, and then it went before their gambling commission and they had to explain why they let a player they knew had a gambling problem on to another site they owned because they are treating the two sites as "independent entities"? Their hands are pretty much tied IMO.

This I agree with - it's just the time to write a single email. But most likely it's a waste of that time.

lol +1

ya i tried too... i sent PS like an essay the first time and sent them pics of my poker tracker graph and win rate all my notes, EV calcues pics of my book collection to prove how seious i was... doesn't matter they don't budge....

... wow never even thought about that... just been so enraged all day about the whole situation... ya you're right i'm def just gonna stick to party and continually e mail stars about the situation...

sure would suck to win the sunday million and have a 6 figure sum you'll never be able to get....

... you make a good point ...

Thanks! your advice as been inspirational among some of the junk! Currently going to move over to party and e mail stars every single day for the rest of my life kinda explaining the situation

Thanks for everyones advice!! I'll let you all know if i ever make it back onto stars...

my heart was broken on valentines day by poker stars haha!!

good lucky everyone

This thread is pointless.

You know exactly why your account was closed. You have been writing to PS about it and have tried all the angles to no avail.

Go and play on another site or contact GA. (Just because you are winning atm does not mean you don't have a serious gambling problem.)

Hi guys, long time lurker here, wanted to vent a little and how horrible Pokerstars had become (as you used to know).

Sidebar I know a lot of these posts have people come in as a last resort trying to get their account reinstated when they have done something wrong and think lying to a forum will help their chance. In my case I cant play for a month and did nothing wrong just wanted to share/vent at how poorly I think this was handled.

I have been playing on stars for over 10 years my brother for maybe 8 on different account. I am a rec and will deposit 150-200 here and there to try and run it up. Two weeks ago I put on 120 with their 30 dollar bonus and happened to run it up to 900ish. I cashed out my initial deposit and donated most back. The games were .50/1 plo 1/2 plo and hypers (standard rec stuff).

My brother plays similar but will play 2/5 will depo 300 here and there and try and run it up. Around the same time he ran it up to 3kish cashed some out and I presume lost the rest I didnt ask. Either way after he cashes out he will self exclude himself for a month which he did in this sitaution. We both have the same address on the account (possible the problem) but I play from from my own home and my my own IP and smaller stakes.

Come yesterday I try and reg for a 7 dollar tourney and get a message saying my playing privileges have been revoked. No email or anything, and I am supposed to email them. Back in the day they would email you. Either way the tell me that it has to do with my relation to my brother but cant give any details. My brother didnt have any email from them either, so I asked him and he told me that he self excluded himself.

I ended up responding telling them what I said above about different stakes, never playing on same account, and their response is that they can't let me play until September 14th. So basically my account is excluded for the time period that my brother self excluded his. I guess I can see a fear on their end of him trying to use my account if he was a problem gambler but very annoyed at how poorly and little communication came from Stars and how I get affected for just playing as a recreational.

Cliffs: Brother self restricts himself for a month on his account, stars implements the same on mine with no email explanation.

It's been like this forever. Stars takes these situations seriously and it's obv your brother might play from your account (from stars pov) and they can't let that happen.

Either your bro stops self excluding himself so you can play or you get your own place/different address. I actually like what they did.

Coach I have had my own place for two years, I have just never updated my address. I even offered to send them my new documents. I understand what they did thinking that he could play on my account. I am just upset at the poor communication. I log in and cant play with no emails and when I do get an email they say that they can't disclose the situation. Talking to my brother he didn't have an email either. All they say is they are looking after a situation on his account (the self restriction).

I am not quite sure your reasoning that you like what they did considering we deposit from our own banks play our own games at different limits. He was playing 2/5 plo, I have 40 dollar bankroll atm lol. Its just pretty annoying when we play from our own IP and I suffer from his self restriction. This inst the first time he's done it too, but the first time that its affected me. I think it might be that he sent me 50 dollars after a big plo session a few weeks ago. Either way thanks for for great feedback coach.

No need to get salty. Really doesn't matter that you play different games and have own houses. From stars pov your brother could play from your account when he asked for self exclusion. And why would they email him? He asked the exclusion so he probably knows he can't play. Why would they email him that you can't either play? Only thing I agree is stars support is pretty bad these days. But this situation is very common between you two.

I agree stars support is awful today but it’s understandable to be mad in this situation. Also I completely disagree @kossu, stars 100% should be emailing them if they pull this revoking bs out of nowhere, especially since you said it isn’t the first time he self excluded.

Assuming someone can play on someone else’s account is not good reason to ban someone lol @ that take coach

Why? Like I said they need to take these situations seriously and can't take the risk that a self excluded player can play. Responsible gaming etc. And you agree to this when you open account with stars. Well I'm 95% sure this is in the tos.

Sure it just sucks that they didn't at least email me and tell me why I cant play. I see what your saying that he self excluded and why should they email him. But then all of a sudden I can't play with no reason.

Just sucks that they can see what IP accounts can play from. Couldn't they just see if my account shows up on the same IP and then ban?

They believe you can allow your brother to play from your home / computer is my gues. More likely when you had the same address. All you can do is wait and ask your brother not to self exclude him.You are now "flagged" so that means your account is likely getting excluded allso.

I don't think this is true

Well if you don't believe it. But yeah done with this.