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Old 08-06-2020, 11:14 AM   #1
ParaBellum
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Pokerstars put my cashout on hold (for review). Two weeks later its still in review. [Resolved]

Hi everyone,

Ive been a player on pokerstars for almost 10 years. Made numerous big cashouts (and deposits).
My last cashout was put on hold 2 weeks ago, the only thing they asked me to do is send documents.
Documents they shouldve had already because ive been playing on their site for a very long time.
Ive send the requested documents but havent had an answer or an update.
They didnt even try to explain why my cashout is suddenly on hold for review. I dont use any software outside the PS client.
I play poker mostly and gamble a bit.

Ive tried contacting them through the client, facebook, twitter, email. No answer, no replies.
Im wondering if someone here can help me get in contact with someone from PS or help me out in some other way..
Would appreciate it greatly, thanks.
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Old 08-06-2020, 11:35 AM   #2
aprFool
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Re: Pokerstars put my cashout on hold (for review). Two weeks later its still in review.

just chill out mate!

i know it can be frustrating being not replied for your emails. but this is the way for a long time with their CS, since they fired a bunch of ppl from CS.

i got no clue why they are rewieving your cash out. i can imagine mostly cos u were verified waaay back in the days and just a routine process. just try to be patient cos there is no way to make them faster. the bad news is it can take weeks
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Old 08-06-2020, 12:25 PM   #3
locopollo
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Re: Pokerstars put my cashout on hold (for review). Two weeks later its still in review.

just imagine 100K people like you sending several emails for the same issue..
that email list is never ending... just be patience.. they just finished a big tourney series aswell that cashout queue is huge probably
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Old 08-06-2020, 02:09 PM   #4
KossuKukkula
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Re: Pokerstars put my cashout on hold (for review). Two weeks later its still in review.

There is a stars rep who has helped some players so send him a message. Can't remember his name but a mod here can help you.

Quote:
Originally Posted by locopollo View Post
they just finished a big tourney series aswell that cashout queue is huge probably
Nope. Made a cashout today and received it in less than a minute.
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Old 08-06-2020, 02:50 PM   #5
ParaBellum
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Re: Pokerstars put my cashout on hold (for review). Two weeks later its still in review.

Quote:
Originally Posted by KossuKukkula View Post
There is a stars rep who has helped some players so send him a message. Can't remember his name but a mod here can help you.


Nope. Made a cashout today and received it in less than a minute.

Thanks, need a name though..
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Old 08-06-2020, 03:42 PM   #6
Mike Haven
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Re: Pokerstars put my cashout on hold (for review). Two weeks later its still in review.

See https://forumserver.twoplustwo.com/2...8-9617-a-1020/
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Old 08-06-2020, 03:43 PM   #7
ParaBellum
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Re: Pokerstars put my cashout on hold (for review). Two weeks later its still in review.

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Originally Posted by Mike Haven View Post
thanks!
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Old 08-07-2020, 11:40 AM   #8
ParaBellum
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Re: Pokerstars put my cashout on hold (for review). Two weeks later its still in review.

this has been resolved, after i posted here i got a message on twitter real quick. thanks for the help guys
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