just chill out mate!
i know it can be frustrating being not replied for your emails. but this is the way for a long time with their CS, since they fired a bunch of ppl from CS.
i got no clue why they are rewieving your cash out. i can imagine mostly cos u were verified waaay back in the days and just a routine process. just try to be patient cos there is no way to make them faster. the bad news is it can take weeks