You should check your cashier > transaction history coz for even me it's not showing the prize but when I checked my transaction history, I did get my reward.

https://i.imgur.com/9d2WMqY.png

Also, I'm sorry you have got the lowest prize payouts but there's no need to go personal and say those words. We should be thankful for this promo.

If you have suggestions on promos, I am interested in talking. Please DM me.

The reality is; every promo cannot engage every player. We are creating new promotions and mechanics like this to try and engage players who may not have liked anything offered recently. With a weekly challenge like this it is especially tough to balance the difficulty and rewards correctly. This is due primarily to the fact that different players play different numbers of games (dramatically different) so there is no average or typical player we can pitch it at.

Strongly agree, the man is doing his job and is certainly not the one determining the budget for a promo.

No, noone needs to be grateful for yet another shabby promo. Stars went quickly downhill after the Amaya-takeover and they do a great job in maintaining the direction.

I don't have to DM you, we can just make this public. You see for ~100 pages here now that people HATE these lottery style promos and would much rather have lower rewards more frequently - you know, like the old RB system.

Now, this promo has two lottery systems, first getting the cards and THEN getting the prices. Again, my chances for every spin to get $3k are ONE IN FOUR HUNDRED MILLION! That's 3 times worse odds than winning the lottery. The average value for that price per spin is $0,0000075. Not even kidding. You do understand that this is extremely insulting to players who have contributed to your site almost daily for more than 12 years now, right?

You know what makes it easier to figure out the difficulty and rewards for each player? Not personalizing it.

So here's my suggestion: Start appreciating your loyal customers again and stop insulting them. Give them awards that amount to a flat % of RB, even if it's small. If you want to pitch a game to the population, like Power Up in this example, MAKE IT EXLUSIVE.

Be more transparent. Be honest, what % of these rewards was actually cleared at Power Ups? <2%, right? Isn't this supposed to be the "innovative future of poker", as per the report to shareholders?

We've been telling you for months and months, you're not listening. Therefore I disagree anuj22, it has to be said. You might need to be replaced.

#FireDavidLyons

Oh, one more thing: This promo should be EXTREMELY engaging to me. I'm fairly certain I am the winningest player in power ups right now, I've played over 1200 of them, I want that variant to be very popular and successful. This promo should actually be cut out for me. And yet you botched it to a degree that is beyond comprehension.

Yet another thing: If your personalization algorithm gives all players who have played nothing but $7s+ .25 min requirement, and then the guy with 49c in his account who has absolutely no intention of playing this challenge a $7 min. requirement, then it's ****ty and needs to be scrapped. Unless that's intended.. then that's scummy/scammy and actually worse.

I actually like the idea of the promo, with all the collectibles etc, but the rewards are just absurdly low. Im not suggesting that you pay people any extra money (although technically this is what a "promo" is supposed to be), but at least make its ev like 50% rb on the games you play. And yes, I know that you get that with the lowest spins, but it seems like almost everyone got 0,25$ min with ev for higher spins being like few % extra rb

edit: @up, I actually dont think you are right here, I like high prizes on top even though I play poker for a living, I imagine most recs feel the same way. In general randomizing rewards system is a very good idea - except it now has like 10x less ev than before (both chests and promos). When spinball was first introduced like 1,5 years ago (not sure), my ev for completing it was around 10$, which was actually slightly above 100% rb at the stakes I played. This year my ev was closer to 1$.

And that's the problem. When you had the old RB system, it was transparent. You could see "I need to play X games to get Y". Imagine this, one of the justifications for scrapping it Stars had was that it was too complicated.

Now they have made it so intransparent that everyone without a math degree can't figure out just how much they get screwed over. If they made it transparent, e.g. add a "you'll make 1,2c per spin on average" disclaimer on the bottom.. fine. Whatever, I'd be on board.

But they use intransparency to **** people over. It's by design.

Auto-spin please...

I didn't win anything big but i have no complain about any promotion. A gambling company must do what a gambling company must do.

If the point in these promotions is trying to make the players to try new games you are doing a horrible job. Atleast with the regs and can't imagine even the recs are happy with the one or two buyin rewards you usually get. The promotions arent the issue here. The payouts are.

This isn't true. Some people prefer lottery style promotions, some don't. With Stars offering both a casino and a sports book, I would guess most of the people you do want at your poker table actually prefer them. But that is just a guess.

The problem isn't that there is a lottery mechanic, the problem is that the ev is too low.

I very much like those "lottery" prizes, too!

However, one thing I find slightly annoying about this promo, is that the lobby pops up every time I earned new spins; I understand it is kind of necessary because these spins are very hidden, but there should be a checkbox to disable those popups.

And of course this spinning takes too long and is very boring once you already have all but the unlikely cards.

I applaud PS for the creativity of this promo though, it is something different!

That feedback is appreciated and noted.

Some context:
For new promotions we sometimes keep them a little leaner than normal (for some players) due to the challenge of predicting impact / takeup. We want the rewards to be meaningful for players who step up their play to participate, and if that's not the case the promo will fail.

I have no doubt a proportion of 2+2 would like what you like, but that is not representative of the poker playing community. That might sound like BS to you, but the number of players participating in challenges daily is greater than the number of players who cited any awareness of the old loyalty system at all in a typical player survey.

That's remote.. agreed, and I want to reduce these top prizes. But there are other prizes with a bigger chance, and with every player getting a daily free shot (and the ease of getting additional shots) means we cannot have a huge amount included here. Most players will get a lot of cards completed with just their normal play.

I disagree. Every player has exactly what their offer is detailed in their challenge window.

You personally prefer rakeback, that is understood. PokerStars position hasn't changed on this. https://www.pokerstars.com/en/blog/c...s-165830.shtml

However challenges with random rewards are proving extremely popular... we are seeing more and more players each day actively participate in these types of promos.

I'm being as transparent as possible on this thread.

This promotion is nothing really to do with Power Up ... it just uses some of the same visuals. It was designed primarily around SNG and SAG players (and also in one specific country, cash and zoom players).

"Not giving you exactly what you want" is not the same as "not listening"... but in any case believe me that your feedback is appreciated.

I don't mind hearing "we want more money" - or any other feedback - a few dozen times a day, and believe you me we always look for more ways to give money away (for the last 10 months we have had at least two simultaneous promos running at least 80% of the time), but the reality is that we need to offer promotions that will be engaging and impactful.

This hashtag is now hanging behind me on the wall, at the very least to remind me to KEEP listening.

Collectibles is not a Power Up promo. You can take my word for it that we are currently in a (virtual) huddle talking about Power up promos to make that format as big as it can be.

I don't understand what you mean. Are you suggesting that we only offer promotions that are achievable with a player's current balance? As a poker player, don't you WANT more money in the games? That's good for everyone .

Thanks for the feedback. Whenever I straw poll the office, it comes out about 50/50. Some day we may offer a way to choose...

Good feedback, thank you. Passed to the relevant person to see if we can fix this in the short term.

For the last year I have been sitting beside a colleague in my team who has been dreaming about this promotion, and working with him on the math, the player journey, the visuals, etc has been a pleasure. (Cliffs: Weekly promotions are hard.) He is sitting in the office right now so excited to see his 'baby' in the hands of players... he (and I) wants you to play it, to like it, and to come back for more. If not, it gets put in the promo scrapyard alongside a thankfully small number of other ideas.

Auto-spin would be nice since the wheel is very slow and I think the return is good, if you're playing $0.25 games, but what's the point of limiting the spins to 60/week?

Were they just not aware of the specifics or actually not redeeming their FPPs? I bet it's the former, hm?


Yeah, because there's no alternative. I'm sure you have noticed that PokerStars is actually in decline, and it's even more apparent when you look at other poker sites (like Party who, surprise, just launched actual RB). Stop embellishing the numbers.


It should be. People don't care for that variant right now and there's only a certain time frame to change their minds. You're doing an abhorrent job at that.

Having two simultanous promos giving away 20c each is not an achievement.

Good. Let's hope your boss sees it.

If you read above, the guy who posted the first probability table downright said he would not engage in that challenge. If you think someone with .49 in his account will suddenly turn up and mass grind the $7s, there's no helping you.

This is my last post, this interaction has finally convinced me to migrate to other sites after 12 years. Well done.

I am sorry you feel that way.

The perfect solution for me is every player getting something that (a) challenges them appropriately and (b) rewards them meaningfully.

The door is always open to discuss further either here or privately.

Hi David,

Any promo's for Live Events in the works? Besides the big PCA promo.

Considering the forced update for mobile players completely removed the ability to choose to sit in any Limit cash games (Razz, Stud, even LHE) yeah it does seem they want people to only play certain games they (Amaya) prefer... f** what the players might actually want.

PokerStars: We Were Poker

Why playing fifty50 sit n goes doesnt award spins for this promo?

I've sent log files to support, and have asked them to forward them to you. My username on PS is the same as my 2+2 name.

Thoughts on the Collectibles promotion:
I like the idea behind it, both in having to collect the cards, as well as being able to earn a decent number of extra spins by playing certain games.
However, I mirror the frustration of some others. I have received the 25 cent payout structure, even though I can't remember the last time I played any time of tournament under $1. Due to the low payouts and extra low odds I will not be gearing my play towards this promotion.

I can provide one extra minor detail based on my experience tonight. I had the challenge window open so I could monitor my progress as I played. Two things I noticed:

1. Whenever I hovered over the main info card of the challenge window it would highlight in a yellow border (the highlight would only disappear if I moused off the info portion before I started to hover over a poker table, but that's a separate thing).
2. My progress bar would not update unless/until I hovered over the challenge window.

After completing the challenge I noticed the same behaviour as last time, which is that the progress bar never updated to show 500 points, even though my prize displayed at the top of the window. What I noticed at this point is that when I hovered over the challenge window the yellow border would no longer display. It's as if the hover action had been disabled, or was no longer being triggered.

I've had the exact same behaviour for some time now. First thought it was because of being on Linux OS, because it sometimes acts a bit differently, but during Christmas holidays got to play on a new Win10 machine and was surprised to see the same issues on that one.

Can't really remember when this started but at least all the Christmas calendar promos which had a progress bar, required to hover over the challenge window before the bar got updated. I'm pretty sure the problem was there even before the calendar.

I've had the same problem for a while as well, sometimes the progress bar wouldn't even update when I was hovering over the challenge window.

A temporary "fix" you can try is to click on the "image" of the challenge, because when you scroll down there, you have another progress bar at the bottom, which usually seems to be updated in real time.
However, when there is a challenge like Card Hunt, this doesn't really work well, because each card is technically a separate challenge and has its own image.

is it possible to speed up the spinning of the collectibles reel ? otherwise it is an utter joke