In reality there are very very few players who were credibly very close to binking this promo at the time it was withdrawn.


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If we made that limit even 3-4 hours then most likely a lot *fewer* would complete it. It’s very challenging to have player specific limits like that.

Although feedback is noted: something we will look into for future runs of similar promos.


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General comment; we knew rerunning was experimental and would be loved by some and not by others. My objective was to bring it back exactly as it was before... just for a limited time. Way way easier to just cut paytables or make it harder... but we really wanted to rerun it vanilla with the time factor.

It’s just one promo, and just one day. 25k shootout for all attemptors is a pretty juicy consolation IMO.




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Well, everyone who is mass tabling thinking there's six hours left on the clock is credibly very close to binking the promo. Whether they won one already or not.

The promo on its own is a good one, but I don't think it's a very nifty and neither necessary to have so many people getting a bad feeling afterwards.

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Oh don't be silly. Have you seen the amount of people in it?

The promo on its own is a *good one* because of the massively overvalued rewards. We gave you guys on 2+2 the best crack at it because we know the kerfuffle it created last time.

There was always going to be a few players who feel they missed out
- players who didn’t see the value until too late
- players who cannot participate in these promos (due to their location)
- players who try and fail to win it
- players who get very close at the point of closure (eg one in the bag, and heads up for another)

The last group is very very very small.



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Yeah can't wait for my 56 cents of EV.

It was under the info button (same place as the payouts) that the promo was going to be withdrawn at some point during the day. Sorry that you we’re disappointed.



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That's quite a beat indeed, even with 16 instances of rewards >=1k chance of that is <0.1%... with 32 it's less than 1 in 100,000 if i got my statistics right

I get the point you are trying to make. The thing is, people feel misinformed and maybe even misled, while it was so easy to prevent (by not saying the promo runs 'till X:XX hour or for example having a counter showing the amount of money given away already and informing about a cap).

While in the 'promo screen' itself said it was still running for six hours. No need to check the info button then...

I think the point 'Salmonhunter' made is a valid one too. Even when one did see the message one could easily think it's there just because to hedge against abuse.

I'm not suggesting you make everyone happy all of the time, that's clearly unrealistic.

What I'm saying is that by cutting the promo before 24 hours, you actually made it region specific (As you cut it before American primetime, and midway through mainland European primetime, thus benefitting Eastern European and Asian players). It doesn't take much common sense to realise that's going to piss off a decent % of your player pool.

If you gave a **** about your players in about half of the world, you would've ran the promotion for the full 24 hours, so that every single player gets the opportunity to play a session at whatever time of day they usually play, irrespective of where they happen to live. 24 hours means you don't discriminate against anyone based on timezone.

It ****s people like myself who don't get to play until later in the day in the UK, same for anyone in mainland Europe. (Yay for losing ~$500 of EV for going to College today, totally ****ing worth it ).

It ****s all of South American and Canadian players who probably went to bed before anyone knew about the promo, and haven't got home from work before the promo was pulled.

Meanwhile, Russia is delighted because the promo didn't get pulled until like 1:30am Moscow time. Yeah that **** is totally fair.

+1, like 99.9% of those messages are hedging against abuse and it said it ran until I think 23:00 Eastern US time in the client iirc. Advertising that the promo is running until 23:00 ET then sneaking something in the info tab saying you can close it at any time, knowing fully that you're going to end the promotion before 23:00 ET is just scummy, however you try to justify it.

Thanks for the feedback, certainly something we will look at for future promos with variable end time.


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Thanks for your responses. Good luck in the future .

Per above, will take a look at this in more detail for how we communicate variable end promos. Thanks for the context.




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the nature of the promo was pretty f/in awesome.....

few thing mentioned that ould be great to mention or have in promo section on ps is a clock timer ....or a goal meter given away sot hat people can jugde when promo will end.

thasnk for feedback and listening mr david lyons

slayer666

Yep as other wrote about it, it would be nice to have a counter to show the gold giving away in such promos, where it is reward/time sensitive.

Btw players the challenge icon went red (that means there is a message) when the promo ended.

people are forgetting that pokerstars is not santa,it is a gambling company. why would they put a counter ? no risk, no reward.
i couldn't complete it but i liked the promo very much. congrats to winners. and good job, pokerstars

Because it will attract more players.

Not everyone who has hit the opt-in button should regarded as a true attemptor - there must have been plenty of people who just showed up, opened the challenge window, saw that it was only necessary to hit that one button to be entered into the shootout, thought that it was risky for them to get stuck in the grind because the promo could end at any moment, and therefore didn't play a single 180-man as they thought it was futile.

A minimum requirement for the shootout like playing at least ten 180-mans would have been more enticing.

Not only that, but the lobby popped up for thosewho had hidden it into the tray. It was a heartbreaking moment that made me start taking deep breaths of desperation and switch to the ICM mode instantly in the remaining games.

It's too bad that Stars' competitors are even worse and aren't making you turn up the sleeves.

Actually, there's no need to work for more hours, just start being less secretive with the customers. I understand that there are commercial secrets, e.g. revealing how much you've spent on this promo would raise questions from stakeholders and you'd need to explain what impact it will have on your future revenues, but do you really think that the competitors are any good at using the data to their advantage?

Tbh, this is exactly what you should have done, though that wouldn't benefit me as my biological clock is tuned towards the play vs Latin Americans. The end time of the promo should have been stated explicitly, of course.

I don't think it would hurt Stars much if there were no stoploss for this promo in terms of the actual money spent (though there might have been a need for a stoploss in terms of the number of winners; actually, it's fairly typical for digital sellers to offer 'a limited number of spots only' in their discount promos). After all, Stars does run Spin & Gos where a $1.2M prizepool can drop at any moment and even several times within a short period.

Upcoming series/promo

Winter series

https://www.pokerstars.com/poker/pro...winter-series/

IF THIS WAS INTENTIONAL (and the new normal going forward ) then you have LOST a table-starting HUD-free rec user.

SUPPORT please respond! (Seems THIS is the only Stars thread you guys read anymore??)

The clock or payout counter is definitely a cool takeaway from this promotion... we had a counter for CardMatch and a few other promos in the past showing the amount awarded, so could probably do something with that for future promos.

Agreed. The only reason we didn't do that is that the overriding principle this Christmas is that for most days players who don't jive with the promotion still have a shootout to opt-in to.

This year was/is the most complex and diverse Christmas promotion we have ever done. Sixteen licences with different rules and restrictions, 25 days with more variety than last year, and the objective of mixing game-specialist-type promos with super-accessible promos, all led to what we have this month. We have a wall full of lessons learned and proposed improvements already, and will have two wallfulls by the 25th no doubt.

I agree - I don't think saying "50k" or "500k" is meaningful for anyone. So if not relevant for the stakeholders or competitors, why is it relevant for an individual player? (For the record it was close to 200k this year all told)

The choice was between (a) an explicit end time (which would have been MUCH earlier in day) with the same rewards and (b) lower rewards and a full day promo - which is not inkeeping with the objective of bringing back the same sick value as last time and (c) what we did.

A decision we will review, for sure.