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Pokerstars not refunding players properly Pokerstars not refunding players properly

08-15-2018 , 11:25 AM
Am curious to see if it happens today as well. Should be around 22:00 Amsterdam time right?
Pokerstars not refunding players properly Quote
08-15-2018 , 11:30 AM
Quote:
Originally Posted by Kelvis
Am curious to see if it happens today as well. Should be around 22:00 Amsterdam time right?
They said 'within 72 hours' the next morning. Thus we should have our money back tomorrow. https://twitter.com/PokerStars/statu...12110305579009
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08-15-2018 , 11:45 AM
Twitter said today, about 7h ago(in conversations with some users)
Pokerstars not refunding players properly Quote
08-15-2018 , 02:27 PM
received my ICM stack value from Sundays $16.50 Bounty Builder tournament today so just wanted to post in here to say be patient and I believe everyone will receive fair compensation
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08-15-2018 , 02:27 PM
i received 2 refunds from sundays disconnect, 17 and 9 minutes ago, not all of them yet, they are doing one at a time.

no emails yet with details of the refunds
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08-15-2018 , 02:54 PM
I received my refund ! I think its right i will wait for a email.
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08-15-2018 , 03:59 PM
My total on pokerstars has increased by roughly the amount of the buy in that tournament it told me I finished during my disconnection.

I was a little above average in a $22.00 buy in and they credited me around $24.00. I have not received any notification in email however so if also could have been some sort of recalculation for the two tournaments I was in that that did credit an amount for me. In any event I got something more, lol.
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08-15-2018 , 04:03 PM
Quote:
Originally Posted by tjs96
My total on pokerstars has increased by roughly the amount of the buy in that tournament it told me I finished during my disconnection.

I was a little above average in a $22.00 buy in and they credited me around $24.00. I have not received any notification in email however so if also could have been some sort of recalculation for the two tournaments I was in that that did credit an amount for me. In any event I got something more, lol.
i was in 12 tourneys and they only credited me for 2, their twitter said that all refunds have been paid out. my earlier post was wrong.
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08-16-2018 , 02:45 AM
I had an issue on Sunday with one tournament aswell (Mini Sunday Million).

On Monday morning I received a refund of 57.28$. My Stack when Tournament paused was 18393 Chips (what they used to calculate it).

I wrote them that I had around 50k Chips (thats what my PT4 says) before the disconnecting issues started.

Yesterday i received $22.16 as a GWC.

This doesnt seem to be correct/ makes sense to me.... maybe i am biased....

/EDIT: so the math is like this:

At the time of cancellation there were 2704 players remaining, and your chip count was 18,393.00. Total chips in play were 99,750,000.00.

Prize pool to be divided equally: USD 199,500.00 / 2 = USD 99,750.00
Prize pool to be divided based on chip count: USD 199,500.00 / 2 = USD 99,750.00

Your share in money equally divided: USD 99,750.00 / 2704 = USD 36.88
Your share based on chip count: USD 99,750.00 * (18,393.00 / 99,750,000 .00) = USD 18.39
Your entry fee refunded: USD 2.00


Your share based on chip count: USD 99,750.00 * (50000.00 / 99,750,000 .00) = USD 50.00

So i should have received around 10$ more.

Obv i dont care about 10 bucks, but its not a "fair" share.

Last edited by dave2000; 08-16-2018 at 02:53 AM.
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08-16-2018 , 05:48 AM
received my buyin back yesterday as a GWC
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08-16-2018 , 07:40 AM
Quote:
Originally Posted by dev209
Your share based on chip count: USD 99,750.00 * (50000.00 / 99,750,000 .00) = USD 50.00

So i should have received around 10$ more.

Obv i dont care about 10 bucks, but its not a "fair" share.
No, because you're forgetting that many players busted during disconnect that do get compensated now. It seems likely that lowered the payout to be divided equally by $10 (= ~25% of the players busting during disconnect).
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08-16-2018 , 07:50 AM
Quote:
Originally Posted by n00ki5
Well, someone had to make a topic about it.

Edit: https://pbs.twimg.com/media/DkbbfAuXcAAqVrl.jpg (LOL romania)

Edit 2: Cliffs from user ''teejayC''

- Servers go down for everyone but a few countries (Romania, Bulgaria, Belgium afaik)

- stars takes an hour to pause tourneys

- they cancel tourneys then pay out according to current stacks rather than rolling back to when the issues started

- players from countries mentioned above win all the monies

***

Edit/MH:

Maybe its time the department of Justice pays another visit to Pokerstars and asks them why this happened and starts investigating why employees made these desicions and what connections they have to these countries. It can’t be more obvious countries not effected are perpatrators. Also, how can a company keep rakes in games cancelled like spin and go? Amaya getting what it deserves with drastic stock decline last few weeks
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08-16-2018 , 08:15 AM
Quote:
Originally Posted by *CHOMP
Maybe its time the department of Justice pays another visit to Pokerstars and asks them why this happened and starts investigating why employees made these desicions and what connections they have to these countries. It can’t be more obvious countries not effected are perpatrators. Also, how can a company keep rakes in games cancelled like spin and go? Amaya getting what it deserves with drastic stock decline last few weeks
I know PS has some grossly incompetent employees in some positions, or that Amaya is deliberately understaffing departments in order to book a profit, but that is conspiritard territory.

The ones doing this obviously don't do it so one of their buddies gets to win a few donkaments. The coordination needed and the risk associated to it is just not worth it. If a select few people are able to ship let's say a million, the whole situation draws so much attention they can't withdraw it without investigation. PS employees do not purposefully resume tournaments so their criminal buddies can make a buck.

What's most likely happening is some individuals with bot networks are taking PS hostage and will at some point demand a ransom. PS employees do not need to be involved for this to work.
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08-16-2018 , 09:07 AM
Quote:
Originally Posted by SrslySirius
Why are we hearing this from third-parties like random 2+2 posters and twitch streamers? Did the bean counters at Amaya outsource all their PR to Bangladesh?
Lee Jones agarwal kahtri.

what has Lee Jones done for the Poker community in terms of transparency and PR in the last...5 years? Besides play holdem on twitch for pokerstars pokerschool dressing like a trying to be hip grandad in front of an audience 45 people

Nothing to say for paying customers getting screwed by your employer Lee?
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08-16-2018 , 01:59 PM
Surprising to see no reactions to Stars actually admitting to being attacked by DDoS.

They have been attacked by DDoS in the past too but this is the first time they confirmed this. Perhaps partypoker is the reason?

Also, I'm wondering if partypoker actually paid some ransom to the attackers. PokerStars websites are still broken - so they are still trying to resolve it.
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08-16-2018 , 02:02 PM
Because it's not a surprising reveal?
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08-16-2018 , 02:07 PM
I better check this out!
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08-16-2018 , 02:07 PM
Quote:
Originally Posted by Kelvis
Because it's not a surprising reveal?
Yes but its the first time they actually admitted it.
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08-16-2018 , 02:09 PM
Quote:
Originally Posted by anuj22
Yes but its the first time they actually admitted it.
It makes sense since I don't believe this has ever happened on this scale. The other explanation would be gross incompetence on their part and I think they want to put that hypothesis to sleep.
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08-16-2018 , 02:31 PM
Quote:
Originally Posted by Kelvis
It makes sense since I don't believe this has ever happened on this scale.
Nah I remember something similar to this happened on Stars in 2015.

https://forumserver.twoplustwo.com/6...83/index6.html

Quote:
In April 2015, several sites including PokerStars, Betfair, TonyBet, and Unibet were the targets of DDoS attacks at the same time.

Later that year, two members of a hacker group called DD4BC were arrested for initiating DDoS attacks during April on that year. Interestingly, PokerStars was one of the operators confirmed as a DD4BC victim by NetScout Systems security division, a firm that has assisted international authorities in identifying DDoS attackers.
Source: https://pokerfuse.com/news/poker-roo...-ddos-attacks/

PokerStars at that time never admitted of being attacked by DDoS.
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08-17-2018 , 06:35 AM
Quote:
Originally Posted by anuj22
Surprising to see no reactions to Stars actually admitting to being attacked by DDoS.

They have been attacked by DDoS in the past too but this is the first time they confirmed this. Perhaps partypoker is the reason?

Also, I'm wondering if partypoker actually paid some ransom to the attackers. PokerStars websites are still broken - so they are still trying to resolve it.
Good to see them being open and transparent over something like this, even if it was awfully delayed.
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