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Pokerstars not refunding players properly Pokerstars not refunding players properly

08-13-2018 , 07:32 AM
Spraggy mentioned on the stream that amaya is working on the refunds and they need up to / atleast 72hrs to sort this out.
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08-13-2018 , 07:50 AM
Quote:
Originally Posted by MercifulZidane
Which mod exiled this thread to the Internet Poker forum in the middle of the night, and when did Pokerstars tell you to do it?

So wrong, much unethical.
It's always amazing how, after hundreds of negative threads about Stars are allowed to stand, many of them in NVG, people still jump to ridiculous **** like this. I actually considered moving the thread to Internet Poker as well, because that's where I believe it belongs, but I decided to leave it to NVG mods to decide. Looks like they felt the same way.

And no, Stars won't have requested this, and no, there's nothing unethical about deciding to move a thread. And moving it to another one of the busiest forums on 2+2, and the one where players go to find out information about poker rooms, is far from an exile.

Quote:
Originally Posted by teejayC
Seems nvg worthy to me tbh. At least as worthy as a thread about the end of a podcast no one listens to (especially when there is a dedicated forum for said podcast).
Where a thread for a podcast belongs has nothing to do with where this thread belongs.

Don't get me wrong, I get the confusion to a certain point. A number of threads are allowed to stay in NVG that are close calls. Threads that are about people's opinions (or Views) of poker sites in general belong in NVG. Threads that are about specific problems at a specific poker site belong in Internet Poker. But there are times when threads overlap the two. Or when something that happens at a poker site could be considered News. But I think a situation with incorrect refunds that just happened in the last day or two is a thread that belongs in Internet Poker. As the situation plays itself out over the next little while, perhaps a thread in NVG will be warranted. But for the time being, this is fine where it is.

Internet Poker isn't some hinterland where controversy goes to die. Yes, NVG is a busier forum, but Internet Poker is one of the busiest forums on 2+2, and I doubt there are many 2+2 posters that are regular online players who don't ever read Internet Poker.

If some of you want to further discuss this with NVG mods, they have a moderation sticky at the top of their forum for that purpose.
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08-13-2018 , 07:57 AM
The refund is according to the rules. So all those that are claiming the refund is unfair - please point me out to the policy/rule on PS site that would say that the refunds should be based on the stacks at the moment when the player(s) disconnected. The problem is that PS should have paused the tournaments much earlier.

And please stop the racist comments.
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08-13-2018 , 08:01 AM
It's ludicrous to suggest that a thread about what happened yesterday doesn't belong in the news section of 2+2.
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08-13-2018 , 08:10 AM
Quote:
Originally Posted by BuySumo
The refund is according to the rules. So all those that are claiming the refund is unfair - please point me out to the policy/rule on PS site that would say that the refunds should be based on the stacks at the moment when the player(s) disconnected. The problem is that PS should have paused the tournaments much earlier.

And please stop the racist comments.
Does it pass the smell test? Nope of course not, everyone knows that this resolution is completely unfair
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08-13-2018 , 08:15 AM
Quote:
Originally Posted by KossuKukkula
Prolly because Romania is a 3rd world country and everybody is poor. That 20k is like a three years salary there. Belgium is just a smokescreen for this situation.
You managed to fully prove how misinformed and biased you are in only one line of text.
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08-13-2018 , 08:15 AM
Quote:
Originally Posted by BuySumo
The refund is according to the rules. So all those that are claiming the refund is unfair - please point me out to the policy/rule on PS site that would say that the refunds should be based on the stacks at the moment when the player(s) disconnected. The problem is that PS should have paused the tournaments much earlier.

And please stop the racist comments.
You must be one of those romanian crooks. You better take that money and run because your balance gonna be on the negative side after this crapshow is fixed. Saying this isn't unfair is just beyond idiotic. 90% of the field can't play and it seems fair to you?

Quote:
Originally Posted by obss
You managed to fully prove how misinformed and biased you are in only one line of text.
Don't take everything so seriosly m8. And come on now Romania is a 3rd world country atleast that's true.
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08-13-2018 , 08:20 AM
This is a Pokerstars problem, not a Romania problem. Your need to be a racist is non-sequitur, and it unfortunately distracts from the real issue here, which is why these threads tend to be useless, even when there is a valid issue.

No idea what country you are from, but if you were playing and this happened where you were one of the few countries to still be able to play - would you then sit out or would you continue to play, and given that pretty much everyone in your country would play in those situations, does that mean everyone in your country is a crook as well, based on your take of how the world works?
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08-13-2018 , 08:26 AM
Do you all have guns pointed to your head, or is your love of evil so pervasive that you simply enjoy obfuscating the obvious? Not a single acknowledgement that there may be a correlation between what's going on in Romania and what happened yesterday?
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08-13-2018 , 08:28 AM
Quote:
Originally Posted by Bobo Fett
As the situation plays itself out over the next little while, perhaps a thread in NVG will be warranted.
Latest News: The Pokerstars servers are down again today.

https://twitter.com/PokerStars/statu...71443047026689
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08-13-2018 , 08:33 AM
Quote:
Originally Posted by Monteroy
This is a Pokerstars problem, not a Romania problem. Your need to be a racist is non-sequitur, and it unfortunately distracts from the real issue here, which is why these threads tend to be useless, even when there is a valid issue.

No idea what country you are from, but if you were playing and this happened where you were one of the few countries to still be able to play - would you then sit out or would you continue to play, and given that pretty much everyone in your country would play in those situations, does that mean everyone in your country is a crook as well, based on your take of how the world works?
Well saying Romania is a 3rd world country can't be racist because it's true. But if you find that offencive I will apologise. I'm from Finland and couldn't care less what other posters (or people) thinks of us. And to that situation obv I'll do the same as the croo.. sry other players did. But I aint' that stupid to say sheet like this :
Quote:
The refund is according to the rules. So all those that are claiming the refund is unfair - please point me out to the policy/rule on PS site that would say that the refunds should be based on the stacks at the moment when the player(s) disconnected. The problem is that PS should have paused the tournaments much earlier.
I'm smart enought to understand that this situation is far from fair and prepared to return the winnigs after stars solves this crapshow.
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08-13-2018 , 08:41 AM
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Originally Posted by KossuKukkula
Well saying Romania is a 3rd world country can't be racist because it's true. But if you find that offencive I will apologise. I'm from Finland and couldn't care less what other posters (or people) thinks of us.
Then no need to fake apologize about you being a racist. While it is an inferior state of mind, at least have the courage to stand behind your misguided beliefs.


Quote:
Originally Posted by KossuKukkula
And to that situation obv I'll do the same as the croo.. sry other players did.
Does that mean everyone from Finland is a crook, including you?


Quote:
Originally Posted by KossuKukkula
But I aint' that stupid to say sheet like this :
You are saying some pretty stupid stuff, so it is fair to assume that you or someone else from Finland would say some awkward things if yours was one of the countries that could keep playing, not because of Finland's economic position in the world, rather because humans gonna human, and a chunk of humans are pretty stupid (in all countries).

Quote:
Originally Posted by KossuKukkula
I'm smart enought to understand that this situation is far from fair and prepared to return the winnigs after stars solves this crapshow.
That is very generous of you to offer when you did not benefit from it, but you already said you would do just as others did here (which every player would do), so realistically if you did benefit from it there is zero chance you would offer anything back.

This is a Pokerstars issue, and we will see how they handle it. THis is not a Romania/Belgium etc issue. Your need to be a racist is not an actual issue for this. We will see if Pokerstars does make this right to those who were negatively impacted. Hopefully they will do that.
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08-13-2018 , 08:44 AM
Quote:
Originally Posted by obss
You wouldn't have expected from Belgians because you are already biased towards Romanians. This is exactly how stupidity sounds.
It is. What's even more stupid is that you felt the need to come up with a serious response.
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08-13-2018 , 08:45 AM
Stars support says they are reviewing cases send to them: https://twitter.com/StarsSupport/sta...84360005984256

I would have thought that simply reviewing all the tournaments would be faster than doing it player by player and only after requests.

Also, this is a good lesson, as I think I messed up my own situation by being able to reconnect after 30 minutes just to play one hand and bust out. So no blinding out, could be hard to argue for any refunds.
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08-13-2018 , 08:48 AM
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Does that mean everyone from Finland is a crook, including you?
Quote:
You are saying some pretty stupid stuff, so it is fair to assume that you or someone else from Finland would say some awkward things if yours was one of the countries that could keep playing, not because of Finland's economic position in the world, rather because humans gonna human, and a chunk of humans are pretty stupid (in all countries).
Yeah I really don't care and I don't get it why you are so offended when people are joking about it. You really think people believe this was some romanian attack? Come on now.

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That is very generous of you to offer when you did not benefit from it, but you already said you would do just as others did here (which every player would do), so realistically if you did benefit from it there is zero chance you would offer anything back.
I don't undestand what are you trying to say? My point is this : I would undestand that the money in my account wont be there for long. I'm not returning anything because it wasn't mine to begin with. And still saying yeah this is fair look at the toss is just mind bogglingly stupid. Everyone with a half of a brain gets that.
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08-13-2018 , 08:54 AM
Belgian players did the exact same thing as the Romanians. Why are only Romanians being attacked here? Answer : prejudice. No way around it. Even if you're just joking.

PokerStars is the villain here. Not Romanians or Belgians or whoever else could still play.
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08-13-2018 , 08:55 AM
Quote:
Originally Posted by KossuKukkula
Yeah I really don't care and I don't get it why you are so offended when people are joking about it. You really think people believe this was some romanian attack? Come on now.
Never underestimate how stupid some people can be, particularly racists.

Take a look at these threads. You think this was all a joke to him? He thinks literally every player from Poland colludes with each other. Yes, every single player from that country.

https://forumserver.twoplustwo.com/6...03/?highlight=

https://forumserver.twoplustwo.com/2...20/?highlight=

Quote:
Originally Posted by KossuKukkula
I don't undestand what are you trying to say? My point is this : I would undestand that the money in my account wont be there for long. I'm not returning anything because it wasn't mine to begin with. And still saying yeah this is fair look at the toss is just mind boggling stupid. Everyone with a half of a brain gets that.
It aint as simple as taking money out of accounts, particularly when the players did nothing technically wrong. You are clearly a very simple person, so I get that you think all these things are easy to fix and analyze, but they are not.

As well, there is zero chance you would be as easy about the situation if you had benefited from it. Your fake offer is pretty transparent, even if you do not understand that is what you did.
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08-13-2018 , 08:59 AM
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Never underestimate how stupid some people can be, particularly racists.
I'm ignoring you now. No need to derail this thread anymore.
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08-13-2018 , 09:09 AM
Quote:
Originally Posted by Guntherman
Belgian players did the exact same thing as the Romanians. Why are only Romanians being attacked here? Answer : prejudice. No way around it. Even if you're just joking.

PokerStars is the villain here. Not Romanians or Belgians or whoever else could still play.
You are correct.

The prejudice comes from those countless Romanian thief gangs/familys, I think.
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08-13-2018 , 09:10 AM
Quote:
Originally Posted by KossuKukkula
I'm ignoring you now. No need to derail this thread anymore.
Ideally others will learn from your racist derail, and will refrain from attacking people based on what country they are in. If so, we can all wait to see if Pokerstars handles this Pokerstars only situation properly.
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08-13-2018 , 09:23 AM
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Originally Posted by stinbag
It's ludicrous to suggest that a thread about what happened yesterday doesn't belong in the news section of 2+2.
Perhaps you've taken what I said out of context because I wasn't clear enough, so I'll try again. I said "a situation with incorrect refunds that just happened in the last day or two" - in other words, this just happened, and perhaps it should be given a little time for Stars to fix it before making it out to be big news that needs an NVG thread. A site having a problem with their tournaments and then having to refund money isn't big poker news, even if they mess it up at first. I suppose that if they completely screw up the refunds and then refuse to make them good, one might argue otherwise - that's why I mentioned it only having been a recent event. Let's see how they rectify things, or if they do, before screaming that this has to be an NVG thread and mods are suppressing the news, etc. (the latter refers to the other guy I replied to earlier, not you).

When Bodog software screws up, or WPN has DDOS issues (both would cause refund issues - and they aren't the only sites that happens to, I'm just picking a couple of recent examples) no one creates new NVG threads for the issue - because those threads belong here. The same goes for Stars. Just because they are the biggest site doesn't mean threads about the same kind of thing belong in NVG.

But again, if you want to talk about NVG moderation, they have a thread for that. Make the case with NVG mods why a thread needs to be there - they're the ones who need to hear it. I think you'd have more success if you let this play out for a day or two before getting upset about it, but I'll leave that decision to you and others.
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08-13-2018 , 09:27 AM
But you agree that if they do end up shafting thousands of players for literally millions and also allowing players to basically steal that from them, it would be news worthy?
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08-13-2018 , 09:30 AM
I would expect it could be, but that's an issue for NVG mods.
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08-13-2018 , 09:37 AM
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Originally Posted by Kelvis
But you agree that if they do end up shafting thousands of players for literally millions and also allowing players to basically steal that from them, it would be news worthy?
The players did not steal anything in this case. This is not like when Stars had a HU rematch bug that did not require people to have the balance to pay for the entry if they accepted a rematch. The people who suddenly discovered the 5K Hu SnGs with buddies that day were without question attempting to steal from Pokerstars.

What happened yesterday was entirely Pokerstar's fault. The few countries that were not impacted did not violate a rule by continuing to play. Pokerstars failing to pause the tournaments created this mess, nothing more, and they should be accountable for their own created mess. If they do not then indeed they have "shafted" a lot of players, but that is where the shafting ends.
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08-13-2018 , 09:41 AM
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Originally Posted by Bobo Fett
Where a thread for a podcast belongs has nothing to do with where this thread belongs.
First off I apologise for the "no one listens" comment, that was uncalled for; I had just woken up and was feeling grumpy. FWIW i have listened a few times and was sad to here it was ending.

I do think it's somewhat relevant though and shows a lack of consistency. My post was in response to someone sarcastically saying they hate it when mods move threads to the relevant forum. I would argue that if a thread about the most popular poker site screwing over it's customers is more relevant to internet poker than NVG, then a thread about the twoplustwo pokercast is more relevant to the twoplustwo pokercast forum than NVG. I do think both deserve a place in NVG though fwiw.
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