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Old 08-12-2018, 05:20 PM   #1
n00ki5
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Pokerstars not refunding players properly

Well, someone had to make a topic about it.

Edit: https://pbs.twimg.com/media/DkbbfAuXcAAqVrl.jpg (LOL romania)

Edit 2: Cliffs from user ''teejayC''

- Servers go down for everyone but a few countries (Romania, Bulgaria, Belgium afaik)

- stars takes an hour to pause tourneys

- they cancel tourneys then pay out according to current stacks rather than rolling back to when the issues started

- players from countries mentioned above win all the monies

***

Edit/MH:
Quote:
Originally Posted by tjs96 View Post
From Poker stars

We are aware that not all tournaments were rolled forward correctly. We are currently working hard to review the situation in order to provide everyone with a fair and just compensation.

As you will certainly understand, issues of this magnitude generate a very high number of contacts from players. At this point, we are not able to provide you with an exact timeline to when this review will be completed and we kindly ask for your patience. While we understand that it is tempting to contact us again after a few days, we ask you not to as this may slow down the review process. ...

Last edited by Mike Haven; 08-13-2018 at 10:03 AM.
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Old 08-12-2018, 05:21 PM   #2
myrollsonFTP
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Re: Pokerstars not refunding players properly

Yep I was blinded out of my Sunday tourneys until knocked out, no refunds of buy in... in on epic thread
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Old 08-12-2018, 05:22 PM   #3
JohnecoN89
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BLACK SUNDAY!!! POKERSTARS YOU HAVE TO PAY

Hello everyone,

this is JohnecoN. Today we all got robbed.
Pokerstars crashed for 45 mins, but some guys from Romania & Belgium didn't crash. Result? They kept raising & stealing blinds and they became chipleaders!

I was ITM at 3 tournaments for 20k + 20k + 20k...
I was playing the Sunday Million + some other tournaments.
Session total: $1,070
I god refund: $715

I was ITM with good stack!!! COME ON that's not fair...
A random player from Romania got $5,000 because he was raising & stealing blinds for 45mins...

WE WANT A FAIR SOLUTION!
I have 7k downswing, and tonight I got fcked up!
we all get RAPED ...

PEOPLE WAKE UP!
I want your opinions
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Old 08-12-2018, 05:22 PM   #4
ouinosino
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Re: Pokerstars not refunding players properly

pokerstars is a scam, you guys suprised?
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Old 08-12-2018, 05:23 PM   #5
myrollsonFTP
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Re: BLACK SUNDAY!!! POKERSTARS YOU HAVE TO PAY

I was blinded out of all my tourneys without any refund so gg
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Old 08-12-2018, 05:24 PM   #6
teejayC
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Pokerstars not refunding players properly

Cliffs for those unaware:

- Servers go down for everyone but a few countries (Romania, Bulgaria, Belgium afaik)

- stars takes an hour to pause tourneys

- they cancel tourneys then pay out according to current stacks rather than rolling back to when the issues started

- players from countries mentioned above win all the monies
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Old 08-12-2018, 05:24 PM   #7
Kelvis
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Re: Pokerstars not refunding players properly

Cliffs:

Pokerstars ****s up their servers.

Everyone except a few shady countries are disconnected and unable to play for an hour.

PS doesn't pause their tourneys

Said scum basically runs up 50x stacks in every single tourney and people are knocked out.

PS cancels the tourneys and pays out according to chips at the moment all the stacks were ****ed up

People who were disconnected basically were robbed and a bunch of romanians got rich

I am too late with the cliffs
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Old 08-12-2018, 05:24 PM   #8
axby
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Re: Pokerstars not refunding players properly

loool havnt played for a month, 6 tabled MTT today. GG.....GG
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Old 08-12-2018, 05:25 PM   #9
Kamikaze94
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Re: Pokerstars not refunding players properly

Got disconnected from the Sunday Millon in my second entry with 1.5 starting stack and then blinded down to 0. No refund. What's up with that, Pokerstars??
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Old 08-12-2018, 05:25 PM   #10
AggroSquid
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Re: Pokerstars not refunding players properly

lmao they rolled forward all of the tourneys and Belgians romanians czechs have made literally thousands each
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Old 08-12-2018, 05:25 PM   #11
Kamikaze94
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Re: BLACK SUNDAY!!! POKERSTARS YOU HAVE TO PAY

Got disconnected from the Sunday Millon in my second entry with 1.5 starting stack and then blinded down to 0. No refund. What's up with that, Pokerstars??
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Old 08-12-2018, 05:27 PM   #12
JohnecoN89
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Re: BLACK SUNDAY!!! POKERSTARS YOU HAVE TO PAY

If EVERYONE crashed, I would still feel bad / unlucky / angry or whatever but I would just accept the rules & pokerstars policy about these kind of situations.

But... Tonight... Some guys stole millions from US!
It was POKERSTARS fault... They HAVE to PAY!

Why they didn't PAUSE the games for 45 mins?!?!??!
45 mins is TOO MUCH TIME...

I had like 100 bb's deep ITM for 23k and I get my money just back?

HUGE HUGE HUGE SCANDAL!!!
*************** BLACK SUNDAY ******************
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Old 08-12-2018, 05:30 PM   #13
Chili
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Re: Pokerstars not refunding players properly

Hi, I`m from Belgium, and was playing the 22 mini million and bigger 11. Made about 200 in total. Had average stack on both when issue began. Total bull**** and ridiculous payout. Undeserved.
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Old 08-12-2018, 05:31 PM   #14
axby
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Re: Pokerstars not refunding players properly

Would be sick if it was a DDOS attack by Romanians
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Old 08-12-2018, 05:32 PM   #15
CheddarStack
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Re: BLACK SUNDAY!!! POKERSTARS YOU HAVE TO PAY

also was in 5 tournaments including sunday mil with over starting stack and got nothing.
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Old 08-12-2018, 05:34 PM   #16
JohnecoN89
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Re: BLACK SUNDAY!!! POKERSTARS YOU HAVE TO PAY

some guys got a lot of thousands from other players ...
because they didn't crashed!

pokerstars didnt protect us!
pokerstars didnt pause the games...

this is a SCANDAL... COME ON GUYS!
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Old 08-12-2018, 05:35 PM   #17
myrollsonFTP
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Re: Pokerstars not refunding players properly

There needs to be a statement from stars... which users on here work for them, can we tag them somehow? Been a while since I’ve posted here

This could be the end for them... no one can keep playing if this is how this will be treated
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Old 08-12-2018, 05:37 PM   #18
myrollsonFTP
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Re: BLACK SUNDAY!!! POKERSTARS YOU HAVE TO PAY

Quote:
Originally Posted by JohnecoN89 View Post
some guys got a lot of thousands from other players ...
because they didn't crashed!

pokerstars didnt protect us!
pokerstars didnt pause the games...

this is a SCANDAL... COME ON GUYS!
Beginning of the end for stars, last straw for me, I DO NOT feel safe with my money there
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Old 08-12-2018, 05:38 PM   #19
SrslySirius
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Re: BLACK SUNDAY!!! POKERSTARS YOU HAVE TO PAY

Quote:
Originally Posted by myrollsonFTP View Post
Beginning of the end for stars, last straw for me, I DO NOT feel safe with my money there
PokerStars has certainly shown a willingness to scam its players and business partners, but in this case I don't see how they benefit. Just seems like gross incompetence on their part.
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Old 08-12-2018, 05:39 PM   #20
n00ki5
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Re: Pokerstars not refunding players properly

Quote:
Originally Posted by myrollsonFTP View Post
There needs to be a statement from stars... which users on here work for them, can we tag them somehow? Been a while since I’ve posted here

This could be the end for them... no one can keep playing if this is how this will be treated
Yea, no way i'm playing MTTs on Stars again if they don't fix this mess asap.

There would be no trust anymore.

They're hurting their brand every second that passes by without issuing a statement about the issue.
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Old 08-12-2018, 05:43 PM   #21
SrslySirius
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Re: Pokerstars not refunding players properly

Quote:
Originally Posted by n00ki5 View Post
Yea, no way i'm playing MTTs on Stars again if they don't fix this mess asap.

There would be no trust anymore.

They're hurting their brand every second that passes by without issuing a statement about the issue.
So it's actually better, because it keeps pros away.
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Old 08-12-2018, 05:44 PM   #22
w1nw
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Re: Pokerstars not refunding players properly

its plain uneral. They are paying other peoples money because of their broken software/servers to other ppl who were lucky.
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Old 08-12-2018, 05:44 PM   #23
Dadonk612
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Re: BLACK SUNDAY!!! POKERSTARS YOU HAVE TO PAY

Definitely the last straw for this fish if I don't get ICM value of my top 10 stack with 50 left in BB16.50 60K
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Old 08-12-2018, 05:45 PM   #24
myrollsonFTP
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Re: Pokerstars not refunding players properly

They are “aware”
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Old 08-12-2018, 05:47 PM   #25
Michael Buble
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Re: BLACK SUNDAY!!! POKERSTARS YOU HAVE TO PAY

I want a statement from Negreanu NOW! I trusted him when he said Stars was a fair company! He has to be held accountable!
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