Dylan,
It seems like each user of Pokerstars NJ has drawn their own conclusion, and it seems like that conclusion is "Pokerstars chest program is so bad that i would rather use the antiquated WSOP.com software than receive such a dramatic reduction in rakeback."
Play on pstars NJ has dropped drastically, and i would know the almost COMPLETE disappearance of PLO regs. there are no virtually no games at all.
You've completely destroyed your own economic ecosystem.
Amaya & Pokerstars are a great business lesson in how greed and unrealistic expectations can destroy even the strongest consumer franchise.
What a complete and utter disgrace.
Quote:
Originally Posted by PokerStars Dylan
Hi all,
I understand the skepticism and expect you to each draw your own conclusions on Stars Rewards, but I wanted to share a few notes from my side as the program is still new to New Jersey and this may provide a bit of context on our perspective:
-The majority of the NJ playerbase will be receiving more with Stars Rewards than the previous VIP Club. This is especially true if they play more than just poker (Sports or Casino). If you are a higher-volume winning poker player, you'll be getting less and I appreciate the above isn't much consolation if you're in this group. It's worth noting that when you first join Stars Rewards, you start on the lowest Chest level (red Chest) but as you move up Chest levels, your rewards on average increase. So it may take a week or two until you get to the Chest level that's indicative of your volume of play.
-As others in the thread have noted, we don't advertise rakeback percentages; that's because Stars Rewards isn't a traditional rakeback program. It's designed to allocate rewards based on your profile which includes criteria such as net deposits and the types of games you play. So one player to the next may be receiving a different amount of rewards depending on their profile. The rewards themselves are personalised to be relevant to the games that you play. For example MTT players will receive primarily Tournament Tickets & Tournament Money, a sports-bettor will receive mostly Free Bets, and so forth, as well as everyone receiving a mix of StarsCoin & cash.
-What we've seen with Stars Rewards in the ROW is that there is a high-level of engagement with the program and players open their Chests and use the rewards inside at a rate that exceeded our highest expectations. Again, I appreciate that most in this thread would probably prefer a traditional rakeback program, but our learnings with Stars Rewards have been that most of our players, who are primarily casual players, want a loyalty program that rewards all of their activity, is easy to understand, gives rewards relevant to them, and offers the chance to win something meaningful. Stars Rewards aims to address these points.
That being said, we'll be monitoring the program closely and will make changes and adjustments as needed for the New Jersey market. Feedback & suggestions are always appreciated and I'll continue to monitor this thread.
Thanks,
Dylan