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Old 06-21-2018, 02:23 PM   #3101
RBurke
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Re: PokerStars NJ - Official Thread

Quote:
Originally Posted by supadphat View Post
Did pokerstars just get rid of the VIP club? I don't see anything on my status after the recent update.
It was there last night for me, but not today. Very odd.
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Old 06-22-2018, 09:56 AM   #3102
PokerStars Dylan
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Re: PokerStars NJ - Official Thread

Quote:
Originally Posted by supadphat View Post
Did pokerstars just get rid of the VIP club? I don't see anything on my status after the recent update.
No - but we are having a technical issue where your progress bar isn't being displayed. You continue to earn VIP Steps & StarsCoin in the background. We're working towards fixing the issue as quickly as possible. At the end of the month, you usually receive 50% of the prorated value of your progress. Given the issue this month, we will be crediting players the full value of their progress given you haven't been able to track it properly these past days.

Apologies for the inconvenience caused.

Regards,
Dylan
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Old 06-22-2018, 10:31 AM   #3103
zapzer
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Re: PokerStars NJ - Official Thread

Quote:
Originally Posted by PokerStars Dylan View Post
No - but we are having a technical issue where your progress bar isn't being displayed. You continue to earn VIP Steps & StarsCoin in the background. We're working towards fixing the issue as quickly as possible. At the end of the month, you usually receive 50% of the prorated value of your progress. Given the issue this month, we will be crediting players the full value of their progress given you haven't been able to track it properly these past days.

Apologies for the inconvenience caused.

Regards,
Dylan
thanks for the reply!
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Old 06-24-2018, 04:35 PM   #3104
chess3007
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Re: PokerStars NJ - Official Thread

I believe card match is not working along with wait lists. Every time I'm on a wait list - the pop up doesn't come up.
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Old 07-02-2018, 08:32 PM   #3105
OneOut
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Re: PokerStars NJ - Official Thread

While that was a generous offer from Stars for last month, I'm beginning to wonder if fixing the problem is on the agenda at all. Been a couple of weeks and still can't view VIP status.
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Old 07-22-2018, 04:09 PM   #3106
zapzer
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Re: PokerStars NJ - Official Thread

Is anyone else having issues with CPU usage for NJ Stars? I just have the client open with no tables running and when i pull up Task Manager (after hearing my computer making more noise than normal) it says that Pokerstars.exe is using 13 under the CPU column. that seems pretty absurd to me. idk if its an issue on my end or an issue with a new update but not even using Chrome uses that much CPU.

thanks for any help.
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Old 07-24-2018, 01:09 PM   #3107
jonnydoo
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Re: PokerStars NJ - Official Thread

Quote:
Originally Posted by zapzer View Post
Is anyone else having issues with CPU usage for NJ Stars? I just have the client open with no tables running and when i pull up Task Manager (after hearing my computer making more noise than normal) it says that Pokerstars.exe is using 13 under the CPU column. that seems pretty absurd to me. idk if its an issue on my end or an issue with a new update but not even using Chrome uses that much CPU.

thanks for any help.
that's not absurd at all. it's really not a large amount and chrome at anytime can use that much.
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Old 07-24-2018, 02:07 PM   #3108
zapzer
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Re: PokerStars NJ - Official Thread

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Originally Posted by jonnydoo View Post
that's not absurd at all. it's really not a large amount and chrome at anytime can use that much.
lol? what a troll 1st post. Chrome's CPU usage is obviously related with how much activity you are using Chrome for. being just logged into a poker client with no tables open shouldn't be using as much CPU as it currently is when it never used to do it before. absurd is definitely the right word.

currently in contact with support to resolve this issue.
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Old 07-25-2018, 09:02 AM   #3109
sweepone
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Re: PokerStars NJ - Official Thread

Is Poker Stars NJ doing the Sunday Special Live again this October in Atlantic City???
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Old 07-27-2018, 06:31 AM   #3110
PokerStars Dylan
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Re: PokerStars NJ - Official Thread

Quote:
Originally Posted by PokerStars Dylan View Post
No - but we are having a technical issue where your progress bar isn't being displayed. You continue to earn VIP Steps & StarsCoin in the background. We're working towards fixing the issue as quickly as possible. At the end of the month, you usually receive 50% of the prorated value of your progress. Given the issue this month, we will be crediting players the full value of their progress given you haven't been able to track it properly these past days.

Apologies for the inconvenience caused.

Regards,
Dylan

Hi all,

I wanted to provide an update on the VIP Club/VIP Steps issue. As I'm sure you're aware, we haven't been able to fix the lack of surfacing of the program in the NJ client. I won't bore you with the technical details, but the issue was unforeseen and stems from maintaining two programs (VIP Club in New Jersey, Stars Rewards everywhere else) at the same time. At this stage, we don't expect to fix the issue before we are in fact able to launch the new Stars Rewards program in New Jersey later this year.

As I previously mentioned, players have received a StarsCoin credit for the inconvenience (the full remaining StarsCoin of their incomplete Step was credited), however we'll also be making an additional credit to players later today to give them an extra bonus Step in recognition of the issue on our side. For example, if you're a GoldStar VIP who finished the month on a Step worth 200 StarsCoin, you'll get an additional 200 StarsCoin credited to your account plus the StarsCoin of any incomplete progress. This additional credit should be made later today for June's impact, and for the month of July and going forward we will be much quicker making these credits. I expect the credits for July will be made by August 3rd.

As for the launch of Stars Rewards, I will update this thread when I'm confident in a launch timeline.

Thanks for your understanding and patience, and let me know if any questions.

Regards,
Dylan
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Old 07-27-2018, 01:33 PM   #3111
OneOut
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Re: PokerStars NJ - Official Thread

Thanks for the update Dylan. Frustrating, but generous. If I can make a suggestion that might be a temporary solution and allow players to track progress, I noticed that I was still able to track points for a deposit bonus I had running for a time. Would it be able to temporarily rig something in the bonus section that might allow players to track points in the short term? I was able to see exactly how many points I accrued in July, but otherwise it will be impossible to have any idea where on the spectrum I am in August.
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Old 07-27-2018, 08:01 PM   #3112
angel zera
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Re: PokerStars NJ - Official Thread

I have 2 separate tickets to the $400 summer series main event this Sunday @5pm Eastern--I plan to use one, but would prefer to convert the other one into tournament dollars. Is this possible, or is my utility with regard to the second ticket limited to a potential re-entry into the Main during the late reg. period?

Cheers
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Old 07-28-2018, 02:40 PM   #3113
PokerStars Dylan
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Re: PokerStars NJ - Official Thread

Quote:
Originally Posted by OneOut View Post
Thanks for the update Dylan. Frustrating, but generous. If I can make a suggestion that might be a temporary solution and allow players to track progress, I noticed that I was still able to track points for a deposit bonus I had running for a time. Would it be able to temporarily rig something in the bonus section that might allow players to track points in the short term? I was able to see exactly how many points I accrued in July, but otherwise it will be impossible to have any idea where on the spectrum I am in August.
This situation is far from ideal, so I appreciate your understanding. The bonus window idea an interesting suggestion that I hadn't thought of. Will investigate and see if there's some type of solution that would help you track your monthly progress.

Thanks,
Dylan
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Old 07-28-2018, 03:07 PM   #3114
angel zera
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Re: PokerStars NJ - Official Thread

Quote:
Originally Posted by angel zera View Post
I have 2 separate tickets to the $400 summer series main event this Sunday @5pm Eastern--I plan to use one, but would prefer to convert the other one into tournament dollars. Is this possible, or is my utility with regard to the second ticket limited to a potential re-entry into the Main during the late reg. period?

Cheers
Resolved (emailed them)--if unused, Summer Series tickets can be converted into tourney dollars in the week following the events.
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Old 08-03-2018, 09:49 AM   #3115
bballwiz
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Re: PokerStars NJ - Official Thread

Getting updated on things, there is still no integration with the rewards program at resorts Ac? This is the only site that doesn’t offer you to earn points/credits towards its casino partners rewards program. I guess there will never be any intergeation with resorts?
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Old 08-06-2018, 10:22 AM   #3116
~red0nkulous
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Re: PokerStars NJ - Official Thread

I'm a truck driver from Phoenix AZ. Currently here I sit in Swedesboro NJ and can't play because they say I am geolocating where my house is. I'm using my Iphone hotspot. Anyone know how to fix this issue?
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Old 08-20-2018, 03:03 PM   #3117
Vicious Vinny
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Re: PokerStars NJ - Official Thread

Can you provide the dates for NJCOOP 2018? Is it safe to assume first two two weeks in Oct again? Also, Iím assuming the platinum pass will be involved. Instead of addding 2 30k passes to the main event winners haul, how about running a leaderboard where the top 2 performers over the ENTIRE NJCOOP festival win platinum passes and not just two lucky folks who binked the mains? This would certainly encourage more widespread participation in your entire series which should be the goal and not just your final weekend. Please consider a leaderboard insteaad of what you did in the Spring; itís much more fair and way more fun way of rewarding your most loyal player base.
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Old 08-26-2018, 04:36 PM   #3118
simrud
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Re: PokerStars NJ - Official Thread

Account frozen for "possible violations of our Terms Of Service". Now since Friday.

No further details have been provided (I requested several times).

I have done nothing wrong. Now a 5-figure amount of money is frozen.

Any advice on what to do guys?
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Old 08-30-2018, 09:33 AM   #3119
simrud
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Re: PokerStars NJ - Official Thread

Account still frozen, not that anyone on here actually cares.
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Old 09-14-2018, 05:51 PM   #3120
werd0318
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Re: PokerStars NJ - Official Thread

Any word on dates for NJCOOP?
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Old 09-14-2018, 08:19 PM   #3121
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Re: PokerStars NJ - Official Thread

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Originally Posted by werd0318 View Post
Any word on dates for NJCOOP?
Sept 29-Oct 15
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