I'm playing .05/.10 PLO Zoom and take a look at my previous hands with the replay feature. About 3 hands previous, I see my player position has a woman's avatar under my name. So, I ask customer support with an attached screen shot why do I have a woman's avatar associated to me for this hand?

There are FAILS on two levels and suggests game manipulation by their own customer response:

- First, customer service is a joke because they proceed to tell me HOW to associate an avatar to my name. This is either obfuscation or just dumb low level customer service or both. Either way a FAIL because I asked WHY there was an avatar.
- THEN, after my followup that this was not what I was asking, I was told only the player can change the avatar (or maybe I did it and didn't know it--HA!) or someone else is playing my account! NOW A SERIOUS FAIL. Why would they say this? They can see my player history. There is no dispute on the play conducted. They know how hard it is to add an avatar, so how could I do this by mistake? Why would they answer this way? I have not gotten a reply back when I told them I am the only one playing the account and that I did not associate an avatar to my account.

I've attached the emails and screen shot. Has anyone experienced something like this? Why wouldn't PS know if I attached an avatar or not? If avatars can be manipulated, what else can be manipulated?

************************************************** ************************************************** ****************************************
This format is the auto customer form:
Sent: 09/07/2018 10:50:23
> Subject: Hand histories (PS) EU - V1.2018 Why is there a woman's avatar on my player position?
>
> Hi Stars,
>
> In order to speed up my request I will provide the following information below:
>
> - Hand Histories for a tournament (tournament number is ..):
>
> - Entire Hand Histories: see attached
>
> - Hand Histories (game types and time frame is ..): see attached
>
> - Tournament summaries (game types and time frame is ..):
>
> - Hand Readings (hand number is..): see attached
>
> Please see attached screenshot. Why is there a woman's avatar on my player position?
************************************************** ************************************************** **
This is the worthless initial response:
On 9/8/2018 5:48 AM, support@starsaccount.eu wrote:

Hello xxx,

Thank you for your email.

First of all, please note that your gender was missing, hence we did update it as male.

We are sorry for the inconvenience caused.

In order to select an image to represent you at the tables, please note you need to do it from our software for computers as this is not possible from our mobile app. Please login to your account and select:

'Settings → Account Details → Change Image'

A new window will open, giving you the opportunity to choose between:

A variety of different icons from our gallery
Adding your own custom image

To choose an image from our gallery, pick one of our iconic logos from the PokerStars tab, flags from everywhere around the globe, Global Poker League logos or our vast array of avatars, including animals, characters, holidays, lucky charms, other sports, poker related images, zodiac signs, Aussies or politics avatars.

To add your own custom image:

Click on 'Custom Image'
Select 'New Image'
Find the image file you would like to use from your hard drive
Select the file and press 'Open'
Once the selected image is uploaded to our server, click and drag the selection box over the area of the image you wish to display (the smaller window at the right shows you what image will appear at the table)
Once you are satisfied with the image in the smaller window, press 'Submit for Approval'

All images will be screened before being shown at the tables. We reserve the right to reject any image that we consider unsuitable. Screening time will vary based on the number of images submitted and activation may take up to 5 days.

Please note that whilst you may change your image from our pre-defined icons as often as you wish, custom changes are limited to 3 per month and any new custom image will delete the previous one.

Additionally, if you use an image from the Internet as your custom image, please observe copyright law, and refrain from using copyrighted images.

Feel free to contact us anytime for further info, we are always glad to help you.
Regards,

Aurelie
Stars Support
************************************************** *****************************
This is my response:
Sent: 09/08/2018 01:23:57
To: support@starsaccount.eu
Subject: Re: Player image

Thank you for the reply. However, you didn't answer my question. Why is there a women's avatar at my player position? More importantly, why is there an avatar at my player position when I've never assigned one? Why is there an avatar for me just for this hand replay? Why is there an inconsistency in this avatar just for this hand leading to other questions of is there tampering? If there is tampering with my avatar is it due to tampering with game play and outcomes?

Would you please answer these questions to a detail that gives me confidence in PS? If not, would you please elevate these questions to people important enough to care about these questions?
************************************************** *****************************
Here is the last PS response:
Hello xxx,

Thank you for your reply.

We apologize for the inconvenience.

Please be advised that only the player can upload a image (picture or avatar), so it could be that you did it without knowing or by mistake, otherwise it means somebody did use your account.

Do not hesitate to contact us again if you need further assistance.

Regards,

Aurelie
Stars Support
************************************************** ***************************
https://pokerfraudalert.com/forum/sh...e-manipulation

Did they just assume your gender there? Check their privilege.

OP seems mad.

There's no manipulation. If you don't have an avatar, then the only reason I can think of for seeing one in the replayer is a bug. When I play Zoom I sometimes briefly get given the wrong avatar (or more commonly, my colour-codes are messed up and I end up marked as a fish!). It's just a temporary glitch.

If you want a hetero male avatar, upload one.

It's a very common bug in replayer that you can see happen in streams all day long.
There is nothing against you/no one is out to get you/no one is attacking your manhood :-)

Maybe A Pokerstars employee saw your identification you sent in to verify your account and is trying to dress you as a woman. Sounds kinky to me.

Well, let's see,
1. Ur getting all upset over nothing.
2. Ur taking something meaningless and minor and blowing it way out of proportion.
Yep, sounds like how most of the women in my life act. Maybe PS is on to something here.

I'm very disappointed at the replies that seem to think this is an issue because it is a woman's avatar.

It is an issue because I questioned PS about it and the manipulation of a player (in my case an unknown avatar) during games. Doesn't anyone else see this? And then for customer service to obfuscate and then try to convince me that I somehow did this without knowing.

Why does this not bother anyone...the manipulation of players during games and the poor customer service?

Because it's a glitch in the avatar part of the replayer, so it doesn't actually matter. This bothers lots of people but there's not much you can do about it other than not playing on Stars.

The customer service was not even bad here, as it was generally cordial and polite and fairly factual. Base level customer support may not be aware of an obscure re-player graphical glitch, so their answers are accurate for the topic being frantically asked.

OP is a bit of a drama queen/king/other (certainly do not want to suggest any gender for whatever the OP is) about a non-issue and fails to accept it is a non-issue. Not much more to this, other than mild curiosity what the OP thinks is the "manipulation" and what it accomplishes. OP should elaborate on this.

That's very PC of u Monteroy and ,of course, a well-worded, witty post. I like ur style mang!

wow, huge scandal. why isn't this in NVG ... are the mods getting instructions by their dark gender-pushing overlords to make this disappear fast?

i hope this story goes viral!

I've had a glitch several times, not in replay but in actual play at the table, where all of a sudden everyone including me is showing with my avatar, which is a custom one. I'm female and some or all of the others players were male. I've never asked if anyone else at the table sees this, but I think if they did, they would have said something. I've always figured it's just a temporary bug that pops up occasionally and no big deal. The first time it happened I just started laughing hysterically, because it looked so funny to see a whole table of players with my avatar. I play a lot of different games, but never noted which one or ones the bug happened on.

Ok. So if there are glitches in the replay, where else are there glitches?

Easy killer. Great avatar though

Your reasoning process.

All the best.

TOP DEFINITION
cinquanta
Italian word for someone who identifies as a gender other than what they were assigned at birth.

Now I am confused.

Get your tinfoil hats on!

Why does there need to be glitches anywhere else?

I posted that the avatar glitch I experienced (where the avatars of all the players at the table suddenly became the same as my custom one) wasn't in the replay, it was during actual play. I think it would usually show up with no warning when a new hand was dealt and remain that way for a number of hands. I really didn't pay attention at the time to what game or games it happened in, because I just thought it was funny and not that big a deal. It might have been during Spin and Go, which I think I was playing a lot around that time. I also play quite a bit of 8-game "cash".

Being in the US, I can only play for free chips, so don't know whether that makes a difference as far as the software...assume there would only be slight differences, if any.

OK, but OP's suggestion seems to be something much more sinister, just like in his initial post - that an avatar glitch means there could be glitches/manipulation of the outcomes of hands.

You're not really a big picture man, are ya bobo. Gotta expand your mind with the implications of this mess. It goes deep, bobo, deep I say!

An OP uses the term “glitch” is like a Doctor who tells you you’re suffering from a “thingy,” except the doctor won’t tell you to go home and try turning yourself on and off again.