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I was wondering if anybody else is experiencing this? Tables are very choppy, sometimes it just freezes for around 5 seconds, sometimes up to 10 seconds. Under help ---> network status I'm getting 0% bad on US East Coast + Australia, and 100% on the rest. My connection % on the table jumps from 99 to 90 to 70 to 60, and fluctuates around that, it's been happening all day long and it's really tilting the **** outta me.
I contacted my ISP, they ran several tests on my connection and told me it's working fine, we resetted the connection on my end and their end also. I live in West Covina, California btw. I emailed support, and they have forwarded my response to their 'tech team', so I'll post further information on the problem here when they send me their analysis.
Am I the only one that is having this problem though, seriously?
I have been regularly having this same problem for several weeks (location: Vancouver, Canada). It has easily cost me several hundred dollars and Pokerstars tech support was not particularly helpful.
For reference, I use a "dual WAN" router (wired, not wireless) with two very different service providers - one cable one ADSL. When the Pokerstars problems kick in, my connectivity to the rest of the internet remains fine (with plenty of available, unused bandwidth, working DNS, etc - I ran a lot of tests). I always have 0% to Australia and US East Coast. Then my Pokerstars connection drops for 30 seconds every 30 to 90 minutes - usually timing out most of my hands on most of my tables. Recently I had one where I reraised to 95% of my stack with the nuts and then disconnected -villain shoved and I timed out (ouch $$).
Despite the fact that my connectivity remains fine to the rest of the internet, Pokerstars likes to play the blame game and infer it's router stability at my end could still cause it. Therefore I just replaced my D-Link (DI-LB604) dual WAN router with a Linksys one (RV042) and the problem did not disappear.
It seems to me that there is some kind of significant router issue closer to their end , but they want to deny it being possible. I think the problem it started near the beginning of 2010.
Last edited by Traveller99; 04-22-2010 at 07:51 PM.