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10k stuck on pokerstars

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11-17-2023 , 02:51 PM

Metod Tinuviel

journeyman

Join Date: Dec 2020 Posts: 329

Have around 10k stuck on pokerstars for a number of years. I lived in Canada but moved to the US and forgot about it. Have travelled to Ontario 3 times in the past 5 years and each time I have tried to withdraw. I have uploaded my Canadian passport multiple times, given my banking information multiple times but they never release it. I get an automated message "Liveness check is not clear or is missing". I have taken the passport pictures multiple times in good lighting. The pictures are clear. I have sent multiple emails asking about it with no resolution. At this point I believe they have no intention of releasing the funds and have just taken the money.

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02-29-2024 , 09:06 PM

ScoobyNL

enthusiast

Join Date: Aug 2013 Posts: 55

If you want to withdraw you have to live in Canada, is that correct ?

How is it possible to forget 10k to withdraw before you move ?

Move back to Canada, play and withdraw and then it is fine i think.

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