Quote:
Originally Posted by Adam-Antium
Here is my reply from the support.
Now we have to check our hands by ourselves to get refunded.
Really Amaya-RationalGroup? Serious?
We pay a ton of rake and you are not able to do your job?
I expect from a company like yours that you are able to find these hands faster as your clients.
It is ridicolous to send answers like this to your costumers!
Hello XXX,
Thank you for your patience.
Due to site issues on October 14 at about 1am CET On October 15th, players may have experienced disconnections at the table.
Only if you had funds invested in the pot when getting disconnected, are you eligible for a refund of the amount bet.
Please confirm any hand ids where that is the case and we can issue a refund.
Once again, we apologize for the inconvenience caused by our server issues. Fortunately, they are a very rare occurrence on our site.
Best of luck on our tables! If there's anything else we can help you with, please feel free to ask. We're always here to help.
Regards,
Gearoid
Stars Support
Send the log files to them (More, Help then Log Files) and that should be it, I got a 16c refund (lol
) after they asked me to send them