Pokerstars closes account without reason **RESOLVED** - Page 3 - Internet Poker

Some messages appear to have been deleted for some reason...Last interaction was a response from Pokerstars compliance team who have said within 40 days they will provide me with all info they hold on me including any potential reasons they may have utilised when making the decision to close down my account.

That was roughly 10 days ago so hopefully I should know in around a months time.

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04-05-2017 , 03:12 PM

#53

ItsOnlyChips

veteran

Join Date: Nov 2003 Posts: 2,230

i dont believe the posts were deleted, they were merged. the merged posts have an edit at the bottom

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04-06-2017 , 10:31 AM

#54

FaddyQ

newbie

Join Date: Mar 2017 Posts: 20

Quote:

Originally Posted by ItsOnlyChips

i dont believe the posts were deleted, they were merged. the merged posts have an edit at the bottom

Ah, apologies. I just noticed after your comment. New to the forum so wasn't sure what happened lol.

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05-10-2017 , 06:53 PM

#55

SootedPowa

veteran

Join Date: Jun 2013 Posts: 3,337

I was going to post to help with the SAR but looks like stars are processing it. One thing to note before you get all the info is that although they have to usually reveal everything they hold on you there are two main reasons they can withhold information.

1) Any information relating to potential criminal activity has to be withheld from you. This could include suspected fraud or money laundering, only the OP knows if this is possible.

2) Any data relating to another person besides OP should not be released. So if you are somehow connected to a banned account, or somebody wrote in to say you have a gambling problem, you might not find that out.

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05-24-2017 , 07:28 AM

#56

FaddyQ

newbie

Join Date: Mar 2017 Posts: 20

Just an update - they have sent all the info to me in SAR and they did what appears to be a manual identity check and it has someone else's details. I have told them it isn't me and given them my ID with an affidavit at their request, looks like it should be up and running soon.

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05-24-2017 , 04:45 PM

#57

ItsOnlyChips

veteran

Join Date: Nov 2003 Posts: 2,230

sounds like some progress. so this was a case of mis-identity? seems strange given u verified ur account w passport info

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06-02-2017 , 02:27 AM

#58

FaddyQ

newbie

Join Date: Mar 2017 Posts: 20

I originally verified my passport about 6 years ago when I first opened up my account, but for some reason they asked for ID again when I got the casino bonus, even though I supplied it at the time, they did a manual check and closed down my account. Anyways, my account has been reinstated, I appreciate the advice given. Not sure if admin need to identify this thread as resolved or if I need to do something?

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06-02-2017 , 03:52 AM

#59

dogarse

Pooh-Bah

Join Date: Aug 2012 Posts: 3,985

Good news.

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06-02-2017 , 02:13 PM

#60

ItsOnlyChips

veteran

Join Date: Nov 2003 Posts: 2,230

nice resolution, glad everything worked out

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06-02-2017 , 02:34 PM

#61

rakemeplz

Carpal \'Tunnel

Join Date: Feb 2006 Posts: 12,648

Quote:

It will not be possible to reopen your account again or allow you to open a new one.

This decision has been made in accordance with the Terms of Service of the site, located here:

#FAIL

Kind of sad pokerstars lies again and again about this...also how wrong they are, usually.

It's beyond a pattern, Pokerstars as a corporation consistantly lies to there customers about whether or not their account can be reopened and also they frequently reverse their decisions showing their basis for "permanently" closing someone's account is incorrect or frivolous in the first place. Stop lying Pokerstars, thank you.

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06-02-2017 , 08:45 PM

#62

SootedPowa

veteran

Join Date: Jun 2013 Posts: 3,337

Quote:

Originally Posted by FaddyQ

Jthey did what appears to be a manual identity check and it has someone else's details.

That is a terribly bad error and you should complain to their regulator.

Last edited by SootedPowa; 06-02-2017 at 08:45 PM. Reason: thanks for the update

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06-05-2017 , 06:59 AM

#63

Corpsey

grinder

Join Date: Dec 2008 Posts: 438

Quote:

Originally Posted by FaddyQ

Dear FaddyQ

The conditions of our UK gaming license require all real money players that have staked the currency equivalent of €2,000 or more within a 24 hour period, to provide additional proof of identity.

As you have staked at least this amount you are required to send us clear colour copies of the following documents within the next 30 days or your account will be suspended.

1) A government-issued photographic ID document (passport, driver’s license, ID card)
2) A recent utility bill or bank statement which clearly shows your full name, current UK address and statement date (no older than three months)

You can send these by email to: verifyme@starsaccount.uk

Probably has something to do with this email phish.

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06-05-2017 , 12:24 PM

#64

DarkMagus

Carpal \'Tunnel

Join Date: Jul 2007 Posts: 8,391

Quote:

Originally Posted by Corpsey

Probably has something to do with this email phish.

I think that's legit? starsaccount.com is anyway. Not sure about starsaccount.uk

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06-06-2017 , 08:31 AM

#65

Corpsey

grinder

Join Date: Dec 2008 Posts: 438

https://www.pokertube.com/article/po...-phishing-scam

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06-06-2017 , 08:43 AM

#66

Corpsey

grinder

Join Date: Dec 2008 Posts: 438

http://forumserver.twoplustwo.com/28...t=starsaccount

Quote

06-07-2017 , 03:57 AM

#67

Bobo Fett

Carpe Diem

Join Date: May 2006 Posts: 56,895

Quote:

Originally Posted by Corpsey

https://www.pokertube.com/article/po...-phishing-scam

I thought that one had been debunked:

http://forumserver.twoplustwo.com/29...stars-1667965/

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07-31-2017 , 06:27 AM

#68

FaddyQ

newbie

Join Date: Mar 2017 Posts: 20

Quote:

Originally Posted by Corpsey

Probably has something to do with this email phish.

I didn't reply to that email; but I believe it is a correct email address. My initial contact with Stars prior to the security issue/suspension was always through the poker client just incase of issues with phishing.

When I contacted the team at the time, they said they had done a manual check and that there were no issues. I believe, as wrong as it may have been they picked up on someone elses details which led to the suspension in the first place.

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07-31-2017 , 06:28 AM

#69

FaddyQ

newbie

Join Date: Mar 2017 Posts: 20

Quote:

Originally Posted by SootedPowa

That is a terribly bad error and you should complain to their regulator.

Good advice, I have put a complaint through now as it I have noticed on a few different threads its a recurring issue.

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