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Old 06-26-2020, 08:02 PM   #1
dubbelfriss1
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Join Date: Jun 2012
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Pokerstars cashout been taking 2 1/2 months now [Resolved]

Hey guys,

I hope your all doing good. I wanted to share my recent experience with Pokerstars withdrawal services and customer service. As many of you know that they are treating their customers pretty terrible in responding to emails with the lack of employees now.

Iíve now waited for over 2 1/2 months for a pending withdrawal request to get reviewed. I have sent all the documents that they asked for at least 10 times even though Iíve done a lot of withdrawals and am a regular player on pokerstars and I believe they should have all the information on file. I received an email from them a month ago that they still havenít received any documents from me which is obviously not true.


So I sent them all the documents again, I sent them once via e-mail and once via the client again and itís now been 2 Ĺ months and I am still unable to withdrawal the funds.

Iím hoping that someone can see this and get in contact with me via e-mail or PM on here and tell me what Iím supposed to do to finally get my funds from pokerstars, Iíve been allowed to play and I have not been frozen but I keep seeing an error. Iíve asked many people located in Europe and it seems nobody else is having this issue.

Can someone from Pokerstars please reply here as to why itís taking them 2 Ĺ months to confirm something that should take less than 24 hours.

Proof:

Thank you
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Old 06-26-2020, 10:50 PM   #2
Jayser1337
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Re: Pokerstars cashout been taking 2 1/2 months now...

I have the exactly same problem. Almost 3 month cash out is "on hold" and they just keep ignoring my emails
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Old 06-27-2020, 10:06 AM   #3
alberthofmann
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Re: Pokerstars cashout been taking 2 1/2 months now...

If ure the dubblefriss who plays hu sng, which I think you are, then maybe stop using ai assistance and PS will gladly take your cash out and proceed it. Seriously, your acc is prob under investigation imo.
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Old 06-27-2020, 05:33 PM   #4
dubbelfriss1
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Re: Pokerstars cashout been taking 2 1/2 months now...

Quote:
Originally Posted by alberthofmann View Post
If ure the dubblefriss who plays hu sng, which I think you are, then maybe stop using ai assistance and PS will gladly take your cash out and proceed it. Seriously, your acc is prob under investigation imo.
If you cant add anything positiv to this thread, just dont write, ty
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Old 06-28-2020, 01:05 PM   #5
GoodOlKevin
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Re: Pokerstars cashout been taking 2 1/2 months now...

Quote:
Originally Posted by dubbelfriss1 View Post
If you cant add anything positiv to this thread, just dont write, ty
Didn't deny it.....
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Old 06-28-2020, 05:40 PM   #6
PartyLove
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Re: Pokerstars cashout been taking 2 1/2 months now...

Quote:
Originally Posted by alberthofmann View Post
If ure the dubblefriss who plays hu sng, which I think you are, then maybe stop using ai assistance and PS will gladly take your cash out and proceed it. Seriously, your acc is prob under investigation imo.
For what? When you play so many HU games you most be a moron to use AI assistance.
Nah, I don't think dubblefriss1 uses AI assistance. I think he is a winner and PS doesn't like that...

PS is digging and greed will get them one day.

GL with your money dubbelfriss1
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Old 06-29-2020, 06:47 AM   #7
Josem
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Re: Pokerstars cashout been taking 2 1/2 months now...

If you're having trouble accessing your own money, then you might want to try this strategy:

Quote:
Originally Posted by Josem View Post
K2AA72,

Sorry, you're just going to have to wait if you want that money back. If you believe they're being unreasonable and you want to escalate your demands, then you have the option to formally demand the return of your money.

If you wanted to pursue this, you could write (physically, on paper) to

TSG Interactive Gaming Europe Limited (C54266)
Villa Seminia,
8, Sir Temi Zammit Avenue,
Ta' Xbiex XBX1011 Malta

You can verify that the above address is legitimate by checking their Terms of Service here: https://www.pokerstars.com/tos/

I suggest writing in both your native language and English.

-Include the date you are sending your letter
-Request the return of your money within a specified period (7/14/30) days as you deem appropriate
-Include your real name and home address
-Include your User ID
-Inform the company that if they do not return your account balance, you will contact the Maltese Small Claims Court (balances up to €5,000)
-Photocopy the letter after you have signed it and before you post it, and send a scanned copy of the letter to support@starsaccount.com

Ideally, they will return your money.

If not, if you live in Germany, then may be able to use the Maltese Small Claims tribunal to demand the return of your money.

The procedure is detailed online here:
https://www.gov.mt/en/Life%20Events/...ll-Claims.aspx

You will need a copy of the letter from above.

The goal of course is to avoid the court process. The goal is to get you your money back, not to go to court. If the money is truthfully owed to you, the company is likely to give you your money back to avoid the risk of dealing with this in the small claims court.

This is not expert advice. If you want expert tax or legal advice, see an accountant or lawyer and don't rely on free online sources in anonymous internet forums
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Old 06-29-2020, 01:53 PM   #8
dubbelfriss1
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Re: Pokerstars cashout been taking 2 1/2 months now...

Quote:
Originally Posted by GoodOlKevin View Post
Didn't deny it.....
This guy is a big troll, he also accused me in that Xrab thread last time. Must be a poor player who got exploited.

Quote:
Originally Posted by PartyLove View Post
For what? When you play so many HU games you most be a moron to use AI assistance.
Nah, I don't think dubblefriss1 uses AI assistance. I think he is a winner and PS doesn't like that...

PS is digging and greed will get them one day.

GL with your money dubbelfriss1
Thanks, its luckily solved by now (after 2 days posting here)

Quote:
Originally Posted by Josem View Post
If you're having trouble accessing your own money, then you might want to try this strategy:
Thank you, its allready solved now. Lets hope Pokerstars provide a better service in replying to emails and not let their customers wait for months for a reply!!
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Old 07-04-2020, 08:54 PM   #9
Jayser1337
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Re: Pokerstars cashout been taking 2 1/2 months now...

I contacted Pokerstars on twitter 8 days ago, they said that they will send my case to the support asap. Still nobody got in touch with me. 3rd month of total disregard
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Old 07-04-2020, 09:52 PM   #10
chekthastak
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Re: Pokerstars cashout been taking 2 1/2 months now...

Quote:
Originally Posted by PartyLove View Post
For what? When you play so many HU games you most be a moron to use AI assistance.
Nah, I don't think dubblefriss1 uses AI assistance. I think he is a winner and PS doesn't like that...

PS is digging and greed will get them one day.

GL with your money dubbelfriss1
I don't understand this. Why the hell would PS care if he's a winner? He's not beating PS and as a result of being a winner he pays far more rake than losing players.
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Old 07-07-2020, 04:49 AM   #11
Josem
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Re: Pokerstars cashout been taking 2 1/2 months now...

Quote:
Originally Posted by Jayser1337 View Post
I contacted Pokerstars on twitter 8 days ago, they said that they will send my case to the support asap. Still nobody got in touch with me. 3rd month of total disregard
Why would PokerStars care enough about your case if you don't even care enough about your case to write a letter to them?
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Old Today, 07:57 PM   #12
Jayser1337
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Re: Pokerstars cashout been taking 2 1/2 months now...

Quote:
Originally Posted by Josem View Post
Why would PokerStars care enough about your case if you don't even care enough about your case to write a letter to them?
Your suggestion seems like a legal claim to them as a company, which I didn't find reasonable to do trying to avoid an open conflict hoping that they were honest with the reasons of delay.

Anyway, received my cash out today. Gladful for that, but would be much better if they care about their customers a little at least and reply to emails.
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