Ok what happened.
Stars wanted to verify my identity - i send them everything and they told me they accepted it and verified my account.
BUT
they told me my account will still be locked until 31.3 since their seemed to be some issue with
Another Account, not mine but they could not specify the issue.
Since i am living in a shared flat with 5 other ppl i asked around and the account in question is played by one, fully verified to him multiple times, and he is on voluntary self-expulsion until 31.3 as it seems.
I read all Rules and TOS of Stars and i understand that it is absolutely aloud for multiple Accounts to be played from the same IP if all are verified beyond a doubt ( which is the case)
So given all the facts, i absolutely don`t understand how any issue/self enforced expulsion or else of ANOTHER Account of another person can have any influence on my Account.
I obviously stated to security that my new/just registered Account will solely be played by me, as TOS state - and i gladly sign any form or hand in more evidence of my Identity so that my Account will be unlocked....
Are there any Stars-Reps here or was anyone ever in a similar situation and can give me a tip as how to settle this issue with support ? Or maybe i am completley missing a fact here and someone can enlighten me
The only scenario in which this "Ruling" makes sense is, that stars suspects that i somehow managed to get in possesion of a new identity to open a new account but also control the other (locked) account and try to circumvent the self-expulsion....
But if that would be the case ( which it obviously is not ) then i broke multiple TOS anyway ( and State Law ) and would deserve a lifelong-ban on both accounts instead of waiting for the self expulsion to run out....