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Pokerstars account frozen Pokerstars account frozen

07-23-2020 , 05:51 AM
Quote:
Originally Posted by Imposterous
@Dsprinceana - Their final response to you is actually pathetic. They give no substance and appear very vague. Is this how they treat long serving loyal customers?! After all they are a casino and you don’t provide enough liquidity to be a viable customer. Only want high rakers, degens and depositors - The rest can go **** themselves.

If you have a deposit limit with sports and casino restricted and are a small steady winner in poker, expect your playing Privileges to be revoked then wait 3 weeks to find out why, then out of the blue have your account closed down with no recourse.
Well thats exactly my issue..the way they treated me after even more than 10 years is disgusting. I actually have little or 0 connection with sports and casino, have been a steady 4-5bb/100hands winner, made little deposits and had a big mouth when they froze me 2 times within 6 months for same reason so I guess this made me a big candidate for account closure.

The nasty thing is that as bad, ignorant and profit hungry PS are these days, the other sites I find to be even worse. I mean after my issue with them I moved to 888 where honestly everything is horrible. No rake back, server issues, super bad support, bonus changes they made are hilarious, no traffic etc.

I hoped to never get to say this but online poker is steadily going down and I see no light at the end of the tunnel.

Quote:
Originally Posted by Josem
dsprinceana,

You seem to be deeply aggrieved by PokerStars, and simultaneously demanding to be able to use their services. You're like someone who complains about the taste of their food, while also demanding more. It makes no sense.

Just give up on PokerStars, and play elsewhere. Don't try to date a girl who doesn't want to date you. Accept that they don't want you, and move on.
I feel aggrieved by the fact that they DONT let me use their services after paying huge amounts in rake, after never doing anything illegal and besides also not telling me THE EXACT REASON I GOT BANNED, especially after them giving me back my funds, making it clear they had no reason to take me out except for bad mouth. Now is this a solid reason to get banned u THINK?

If you`d have read a few posts before you would have seen that I mentioned in my country there are only 3 regulated sites..PS, 888 (no rake back, no traffic) and unibet (no hud, no traffic) so I honestly see no reason for u to intervene with no reason.

Last edited by Mike Haven; 07-23-2020 at 06:28 AM. Reason: 2 posts merged
Pokerstars account frozen Quote
07-23-2020 , 03:49 PM
Quote:
Originally Posted by dsprinceana
Well thats exactly my issue..the way they treated me after even more than 10 years is disgusting. I actually have little or 0 connection with sports and casino, have been a steady 4-5bb/100hands winner, made little deposits and had a big mouth when they froze me 2 times within 6 months for same reason so I guess this made me a big candidate for account closure.

The nasty thing is that as bad, ignorant and profit hungry PS are these days, the other sites I find to be even worse. I mean after my issue with them I moved to 888 where honestly everything is horrible. No rake back, server issues, super bad support, bonus changes they made are hilarious, no traffic etc.

I hoped to never get to say this but online poker is steadily going down and I see no light at the end of the tunnel.



I feel aggrieved by the fact that they DONT let me use their services after paying huge amounts in rake, after never doing anything illegal and besides also not telling me THE EXACT REASON I GOT BANNED, especially after them giving me back my funds, making it clear they had no reason to take me out except for bad mouth. Now is this a solid reason to get banned u THINK?

If you`d have read a few posts before you would have seen that I mentioned in my country there are only 3 regulated sites..PS, 888 (no rake back, no traffic) and unibet (no hud, no traffic) so I honestly see no reason for u to intervene with no reason.
They did you a big favour.Move on
Pokerstars account frozen Quote
03-30-2021 , 04:43 PM
hi i just registered couple hours ago and when i tried to see if i can log in it said account frozen.
im not verified yet how can it be frozen?

i have registered couple hours ago from aberdeen
tried to see if i can log in without being verified yet, and it said account frozen. why?

i registered 2 days ago? do you know how long it takes to verify you?
and plus i tried to log in and it said account frozen. is it beacuse im not verified yet?

Quote:
Originally Posted by suzyana
You should contact them directly.Perhaps you need to send some documents(bank statement,goverment id,utility bills)
i sent all the doc and waiting for the verification email. got nothing since i registered

Last edited by Mike Haven; 04-02-2021 at 08:27 AM. Reason: 4 posts merged
Pokerstars account frozen Quote
03-31-2021 , 03:55 AM
Quote:
Originally Posted by apati88
i have registered couple hours ago from aberdeen
tried to see if i can log in without being verified yet, and it said account frozen. why?
You should contact them directly.Perhaps you need to send some documents(bank statement,goverment id,utility bills)

Quote:
Originally Posted by apati88
i registered 2 days ago? do you know how long it takes to verify you?
and plus i tried to log in and it said account frozen. is it beacuse im not verified yet?



i sent all the doc and waiting for the verification email. got nothing since i registered
You should try to open the client,click on help/contact us(even with the account blocked/temporarly restricted) and try to speak with support via chat and explain the exact situation.This might help you and you wont have to wait for an email.
I had a disconnecting issue after the last update,i manage to speak with someone on chat and he helped me in matter of minutes

Good luck

Last edited by Mike Haven; 04-02-2021 at 08:27 AM. Reason: 2 posts merged
Pokerstars account frozen Quote
05-05-2021 , 02:48 AM
Hi, I joined (pokerstars.eu) on 18th April, deposited 500 euros, played two rounds and then account frozen. I was asked for ID of which I sent on 19th April, 17 days on and nothing. No reply to any of the emails I sent daily.
52 years on this planet, this has to be the worst customer service in the galaxy!

Anybody know how I can sort this issue? Thank you!
Pokerstars account frozen Quote
05-05-2021 , 03:37 AM
You could try sending another 17 emails as that will gladly have no impact on their customer service queues
Pokerstars account frozen Quote
05-05-2021 , 01:56 PM
Quote:
Originally Posted by A2tmfk1
Hi, I joined (pokerstars.eu) on 18th April, deposited 500 euros, played two rounds and then account frozen. I was asked for ID of which I sent on 19th April, 17 days on and nothing. No reply to any of the emails I sent daily.
52 years on this planet, this has to be the worst customer service in the galaxy!

Anybody know how I can sort this issue? Thank you!
You can try the chat option,they might help you
"Help/contact us"
Pokerstars account frozen Quote

      
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