Hello guys, posting here to ask for some advice about my frozen account issue on PokerStars.
My pokerstars account is AngryWolf2.0
background: I played for about one year on PokerStars, I played a lot of tournaments, but one week ago I won my first big prize, I won about 8k on a winter series event. When I tried to cash out I received an email of PokerStars asking me some documents to verify my identity, I think that was weird because I already sent that documents before, but I sent all documents again.
After that I received this email:
Quote:
Hello, Yago:
After an initial investigation, evidence has come to our attention, suggesting the following accounts. To gather your comments, we would like to ask you to please explain your relationship with the following accounts:
****
minibowsi
toma1548
****
We would also like to ask you to please expand your answer; an answer, as they are not enough; Provide specific details about their names and their relationship with you. In addition, we kindly ask you to answer the following questions:
- Have you accessed the accounts before being someone other than the registered owner?
- Have you ever accessed or played in a Star account other than yours? If so, please provide details.
- Have you allowed someone else to use your account? If so, please provide details.
Do you have any other information that you would like you to take into account?
Please note that our records are accurate and we kindly request your cooperation so that we can resolve this problem quickly. Also the announcements of an explanation that is not a coincidence with our data, or any attempt to hide the situation, results in the permanent suspension of the account.
We respectfully ask you to respond within the next 48 hours. If you do not receive the answer within that period, we will take the necessary measures for your contribution.
Thanks for your cooperation.
attentively
Erika
Integrity in the game of stars
and my account was frozen.
I sent an email explaining they that these two accounts are from my brothers and I never play with that accounts, I always played with my account, and the only thing that could confuse them is that we play on the same household, but never played same sits or cash table.
I'm waiting for a response for about one week and I'm worried about what will happen with my account and my funds, also my brother's accounts was frozen too, and they explain the same as me.
The last thing that I can add is that all accounts are fully verified.
Thanks.
