Quote:
Originally Posted by SantaCruz
Clue: If a bot is playing long enough hours for PS to post a captcha the operator is probably taking a nap.
It's common knowledge that PokerStars does look on players computers. They make no secret of that whatsoever. When I played there it was part of the TOS that players had to agree to in order to sign up. When PS finds banned software they generally give the player one warning to remove it. After that they get banned. I doubt that bots get that first warning though.
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Hi,
If someone abuses you (or another player) at the table using statistics from a banned service (such as those listed above) then please let us know about it so that we can take action.
You can use the 'Call Moderator' function in the first instance, or email
support@pokerstars.com. It is certainly our policy to take appropriate action against such people, although we recognise that individual staff may make errors from time to time in enforcing this procedure.
Quote:
Originally Posted by rakekills
the person giving the abuse was using a banned programme whilst playing against me. And stars security are not now taking any action against people using the banned programmes whilst the client is running.
PokerStars formerly took action against people who visited prohibited web sites, but largely as a result of feedback from this forum (and other sources) we discontinued this activity. Players were concerned about the possibility of PokerStars viewing web browsing history (even though we never had access to such data) and thus, we want to avoid even the perception that PokerStars will unreasonably intrude into player privacy.
We listened to players on this issue, and we changed our policy as a result.
If you do have further feedback, please feel free to email us anytime at
support@pokerstars.com
Regards,
Michael J
PokerStars Game Security Team
Pokerstars does not look at software running on computers