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Old 09-28-2016, 06:24 PM   #1251
Nutcracker69
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Re: PokerHost

WOW. I was wondering if I should come back on here (probably in a different WPN thread) and admit that (despite the obvious problems that they deserve **** for) ACR *may* not be as horrible as I've always thought. Because the last two days, while I was on my game I ran $0.90 into about $45 and the next day (today) ran $1 into probably $20. I know others have run better in a day, but both of these rungood/playgoods were a short amount of time and then, unfortunately, I hit a wall, got super tired and instead of being smart and shutting off to sleep I donked it off with some questionable play and calls. I obviously don't blame ACR for that at all although I've never liked the fact that their "certified RNG" for some reason means a 6 max tables with 2 players going to the flop, they're both going to catch big enough hands to potentially bet large amounts.

BUT NO. THIS thread is about the ridiculously horrendous site POKERHOST. I've never been on a worse site in my entire life, and if WPN cared AT ALL about their public image (which I don't think they do) they would disassociate from this skin.

Here is the last email from someone with apparent authority there:

"
Poker Host provide a lot free cash to customer like you that never deposited, or for customers that have lost their balance so they can get back to the tables, also we take care a lot about our real players with the rake back or the VIP program and other promotions were the more you play the more you make.
At this point we did not mind you to taking advantage of the free cash Poker Host provided, However we could not stand you taking advantage over other Players with the chips coming from the inactive players and of course your threats.
Unfortunately our decision is final, we won’t reopen your poker account, it is the best for you and for PokerHost.
Regards
"

So, needless to say, they've chosen the wrong person to **** with, and I have already contacted my attorney (yes, I have no money, helps to have big attorneys in the family) but I don't have their information, an ability to tell him where to process the suit, and the name of the governing body that is SUPPOSED to be watching them.

Any help would be appreciated.
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Old 11-01-2017, 06:55 PM   #1252
SycoSteve
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Re: PokerHost

Near minimum withdrawal requested
Instrument: Bitcoin

1st request: 2017/10/30
Rejected: 2017/10/31

Initial request was rejected because it wasn't a whole dollar amount. I sh_t you not.

2nd request: 2017/10/31
Received: 2017/11/01 ~07:15 PM

Edit: transaction completed after inital posting

Last edited by SycoSteve; 11-01-2017 at 07:15 PM.
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Old 01-01-2018, 09:45 PM   #1253
FreshThyme
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Re: PokerHost

Is there an option on Host to convert points to tournament tickets? I don't see it anywhere, just points to cash. If not, is this WPN wide or just for this skin? My other skins are RB so I can't check, thanks in advance.
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Old 07-04-2018, 03:43 PM   #1254
SycoSteve
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Exclamation The Host is toast

According to an email I received today PokerHost is closing their doors as of the end of July 2018. Get your withdrawal requests in before they're well on the way to becoming a faded memory.
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Old 07-05-2018, 04:25 AM   #1255
viking1
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Re: PokerHost

Yes cash out ASAP.
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Old 07-05-2018, 12:40 PM   #1256
Chenoa1964
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Re: PokerHost

Yea i hate this. My affiliate on PH was getting my cashouts to me in minutes--straight into my bank. GG Host.
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Old 07-06-2018, 11:23 AM   #1257
druidfluid
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Re: PokerHost [Closing July 31 2018]

just logged in for the first time in a long time and found my balance empty. I had 500-1500 that I had just left in there for the very occassional donkament session.
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Old 07-08-2018, 12:38 AM   #1258
BigBananas
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Re: PokerHost [Closing July 31 2018]

Any1 know how long it takes for a BTC withdraw? Thry wouldnt let me use skrill/neteller and just said accepting BTC w.out fees or pay fees and get a bankwire
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Old 07-10-2018, 05:23 AM   #1259
SmokeyJ
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Re: PokerHost [Closing July 31 2018]

So for years now I've been trying to clear my account on Pokerhost, and they keep bouncing my emails as soon as we've had contact and are saying I have no claim to the balance (~21k). Absolutely ridiculous. Does anyone know of a reliable way to get in contact with them, and the commission that oversees them? Here's the rough timeline of events:

-I deposit and win some money over only a few hands
-They contact me asking my relation to a friend in the same staking deal as me and I provide docs and explanation asked for in the email (we studied in the same poker house at the time, standard)
-No response
-I try to withdraw, get the same email requesting the same info already provided. When I respond, my emails bounce. I try multiple times, and also fill out their online form, no response ever
–Now after I get a notification about pokerhost closing I try logging in which doesn’t work and when I contact them they tell me my account is closed and I'm 'linked to fraud'. I respond with the history of bounced emails and documents AGAIN and it bounces AGAIN
-Write a response now from a different email (that they haven't blocked) and it goes through, get a response telling me that I have no right to the funds because 'I haven't shown interest in 2 years', which is actually wrong, I just couldn't get my emails to not bounce for 2 years
–I now reply from the new email account, what do you know, it bounces.

I'm like 99% sure these guys are just trying to pocket my $20k and adding a rule to their email server to reject replies from me (the bounced emails usually say 'Message cannot be accepted, rules rejection'). Anyone know what I can do about this? The idea that 'not showing interest' absolves them of any responsibility is just about the least professional thing I've ever heard in my life, and that's not to mention that they arbitrarily decided I'm doing something wrong and never gave me an opportunity to prove otherwise.
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Old 07-10-2018, 10:05 AM   #1260
goodsaint
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Re: PokerHost [Closing July 31 2018]

Just wondering SmokeyJ, if this money was so important to you, why haven't you posted here before seeking help. It seems you've placed a higher priority on pit bulls and the presidential election than on the 20- 21K. No thread started seeking help. No other posts in the last 3 years saying "Hey guys, Pokerhost holding my 20K hostage." Just wondering.
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Old 07-10-2018, 03:06 PM   #1261
Monteroy
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Re: PokerHost [Closing July 31 2018]

Also seems odd that it took years to try emailing them from a second account, but this thread surprised me in that this place was even still around. Did some business with them years ago and they seemed pretty minor league in how they conducted themselves. Not saying that is a factor in this kind of weird 2 year to complain thing, just a general impression at the time.
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Old 07-10-2018, 10:04 PM   #1262
SmokeyJ
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Re: PokerHost [Closing July 31 2018]

Quote:
Originally Posted by goodsaint View Post
Just wondering SmokeyJ, if this money was so important to you, why haven't you posted here before seeking help. It seems you've placed a higher priority on pit bulls and the presidential election than on the 20- 21K. No thread started seeking help. No other posts in the last 3 years saying "Hey guys, Pokerhost holding my 20K hostage." Just wondering.
I always assumed I'd eventually get the money and that their mailbox was full/faulty, and I've also been busy studying full time and playing on other sites. Dunno where you got 'was so important to you' from, it was mostly in the back of my mind and I'd think of it every few months, but $20k is still $20k and now that I'm on a time limit (20 days?!) and have been straight up told I won't get it, I have to care more.

Quote:
Originally Posted by Monteroy View Post
Also seems odd that it took years to try emailing them from a second account, but this thread surprised me in that this place was even still around. Did some business with them years ago and they seemed pretty minor league in how they conducted themselves. Not saying that is a factor in this kind of weird 2 year to complain thing, just a general impression at the time.
Yeah I didn't suspect them blocking me, given (as you said) that they're minor league I imagined it was some sort of faulty minor league thing.
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Old 07-10-2018, 11:31 PM   #1263
Derp!
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Re: PokerHost [Closing July 31 2018]

mbn to be so lax over 20k being held hostage.
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Old 07-11-2018, 06:14 PM   #1264
kahntrutahn
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Re: PokerHost [Closing July 31 2018]

Quote:
Originally Posted by druidfluid View Post
just logged in for the first time in a long time and found my balance empty. I had 500-1500 that I had just left in there for the very occassional donkament session.
Contact the live chat support. I recently had an issue where an account of mine (non-player account) was zero'd out for long-term inactivity. A quick chat session and it was restored within 10 minutes.

Quote:
Originally Posted by Derp! View Post
mbn to be so lax over 20k being held hostage.
It happens more than you might think actually. Poker players can be hella lazy.

--
Kahn
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Old 07-11-2018, 08:27 PM   #1265
goodsaint
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Re: PokerHost [Closing July 31 2018]

Quote:
Originally Posted by SmokeyJ View Post
I always assumed I'd eventually get the money and that their mailbox was full/faulty, and I've also been busy studying full time and playing on other sites. Dunno where you got 'was so important to you' from, it was mostly in the back of my mind and I'd think of it every few months, but $20k is still $20k and now that I'm on a time limit (20 days?!) and have been straight up told I won't get it, I have to care more.


Well, I just thought it was strange that with all you had going on, you found time to make multiple posts about pit bulls and the election, but none seeking advice about your 20K.
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Old 07-16-2018, 05:28 PM   #1266
ALWAYS&PLAYER
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Re: PokerHost [Closing July 31 2018]

Quote:
Originally Posted by SmokeyJ View Post
I always assumed I'd eventually get the money and that their mailbox was full/faulty, and I've also been busy studying full time and playing on other sites. Dunno where you got 'was so important to you' from, it was mostly in the back of my mind and I'd think of it every few months, but $20k is still $20k and now that I'm on a time limit (20 days?!) and have been straight up told I won't get it, I have to care more.



Yeah I didn't suspect them blocking me, given (as you said) that they're minor league I imagined it was some sort of faulty minor league thing.
Their contact information is available even on their site, a phone number, live chat. why no proceed with all options available?? they've been sending multiple emails informing all to take their funds out , so this claim makes no sense. i recommend that you try checking their site in order to contact them.
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Old 07-19-2018, 12:12 PM   #1267
PH_ManagerPaula
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Re: PokerHost [Closing July 31 2018]

On behalf of the Poker Host management team we would like to clarify that the username Smokey had an account with a significant balance for 2 years and showed no activity.
As a company policy to ensure the security of our clients account the funds were placed on hold. When Smokey contacted us inquiring about his balance he was informed that the Risk Dept. would review his account and he would be informed of the steps to follow since we had to confirm the customers identity.The full amount payment has already been processed and the customer has been informed.We apologize for any inconvenience we may have caused but it was with a necessary precaution.
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Old 07-25-2018, 03:17 AM   #1268
SmokeyJ
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Re: PokerHost [Closing July 31 2018]

Quote:
Originally Posted by PH_ManagerPaula View Post
On behalf of the Poker Host management team we would like to clarify that the username Smokey had an account with a significant balance for 2 years and showed no activity.
As a company policy to ensure the security of our clients account the funds were placed on hold. When Smokey contacted us inquiring about his balance he was informed that the Risk Dept. would review his account and he would be informed of the steps to follow since we had to confirm the customers identity.The full amount payment has already been processed and the customer has been informed.We apologize for any inconvenience we may have caused but it was with a necessary precaution.
Issue has been resolved, got the money out of the account. Thanks to whoever stepped up from pokerhost

Last edited by Mike Haven; 07-25-2018 at 06:02 AM.
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Old 07-25-2018, 08:08 AM   #1269
goodsaint
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Re: PokerHost [Closing July 31 2018]

Quote:
Originally Posted by goodsaint View Post
Well, I just thought it was strange that with all you had going on, you found time to make multiple posts about pit bulls and the election, but none seeking advice about your 20K.
Well, there you go. Found time to make a couple posts here and issue resolved. No idea if posting here helped, but certainly didn't hurt. Congrats!
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