Hello,

upon first withdrawal, you have to provide documents (a copy of your ID and a utility bill to verify your address) in order to fully verify the account before the withdrawal is getting processed. You should receive further instructions by email if not already happened, apologies for the delay but this is an important step in the security procedure.

If you don't hear back from support of the financial department, feel free to post your screen name here, so I can have someone look into it.

Best regards,
Poker770

I haven't received any e-mail from Poker770, beside that one which confirmed that my withdrawal process should take up to 96 hours. And that's the reason for being pissed off. For 4 days my withdrawal request was at Pending Withdrawals.

That is the quote from http://www.poker770.com/en/faq :

• How can I withdraw my winnings?
Requests for withdrawals from your Poker770 account can be made at any time from the "Cashier" in the lobby, under the Withdrawal section.
Withdrawal requests are usually processed within 48 hours. You will receive a confirmation email once your request has been confirmed.
Allow 4 to 5 working days for your bank transfer to be credited to your bank account.

I don't understand why are You so dishonest, stating that this will take up to 48h, then up to 96h, and now I'm waiting 140h and nobody even asked me for ID or utility bill. Nobody even answered to the two e-mails I have sent to support@poker770.co.uk.

Do You think that's fair? Your online support is the best at saying: "Sorry for delays", "As soon as possible" etc. That's not what I'm expecting from professional poker room.

Anyway, I don't want to moan anymore, because I'm tired of that. Just want to take my money and get out of there.

My screenname: mantissaxxx

Hello,

I have forwarded this info by email to support.

Best regards,
Poker770

New bonus offer as of October 16th:

Hello all,

The old 2+2 promotion is still valid and you can choose either as well AND you will also be eligible for the 2+2 $1000 Freeroll on November 27th.

Download Poker770 here

1) Once the account has been created and activated, please send an email to support@poker770.co.uk and include the bonuscode 50CASH and your username + that you want to take advantage of the Two Plus Two offer.

2) It usually takes 1-2 business days to check the account and credit the bonus.

3) Please make sure that the account is created through 2+2 and that it is a first time account. Only one account per household allowed!

You will get:

- 5 Euro instant Cash
- 25 Euro pending Cash bonus (15 days to clear, paid out in increments of 2 Euro)
- Entry to the monthly Welcome Tournament worth 20 Euro

If your account is not in Euro, it will be converted to your account currency.

Best regards,
Poker770

Hello,

you should have received another email today October 17th, please also check your junk / spam folder as well.

Best regards,
Poker770

your moneybooker cashout take too long. 10 days cashout for less than $100

Ok, Poker770

Seems that Your attention helped for me to cashout finally, because today I received my money by Neteller.

Thank You very much.

Hello,

we are working on improving the time for the first withdrawal, however the security procedure is important to make sure the account is fully verified. All further withdrawals are definitely by far faster.

You are welcome.

Best regards,
Poker770

Received this email on the 16thOct, no money in my bank yet but Im sure it will arrive in the next few days

"
Dear _________

Your withdrawal request has been processed.

We are delighted to inform you that your withdrawal request with the code __________
has been completed for an amount of $________.

Details of your withdrawal

Wire transfer: $______ has been sent to your bank account and the wording on your bank statement will be Envoy Services LTD. "

Hello Reaper421,

please let me know in this thread or via PM when you don't receive the funds within the next few days and I will have someone look into it.

Best regards,
Poker770

ok i still havent, please look into it. my username is MegaStaXXX on the site

Thank you

(im kind of scared that my doomswitch is going to max out after this, even though ive done nothing wrong)

not even an "IF" but a 'WHEN" you don't receive lol, Im sorry but 2 weeks VS the 10 seconds it took to put money on the site............ not what I expected from a 770Poker thread

Im happy to post some good news if it ever comes!!!!!

Hello,

apologies for the typo in the previous post. I have sent a follow up to support regarding the status of your bank withdrawal, have you received any update in the meanwhile?

Best regards,
Poker770

How is the rake calculated? Because it definitely isn't the "$0.01 for each $0.20 in the Pot" quoted at http://www.poker770.com/en/games-academy/poker-rules

Results: $10.70 pot ($0.71 rake)

Thanks for looking into it, unfortunately after reading your post I checked my email and this was waiting for me:

"Dear ______,

Following a recent notification coming from our payment agent, we regret to inform you that your $______ withdrawal request was not accepted by our electronic bank due to invalid information.

Rest assured that our specialists are currently checking this case. You will be keep you informed as soon as we have any news about this matter.

Thank you for your understanding.

We remain entirely at your service.

Kind regards,

______

Customer Support Poker770"


So the withdrawal fun continues

Im not sure how there was any wrong info since I sent every file they requested, Im sure someone has cashed out to a Canadian bank before???

PS: Poker770 Rep, no need to apologize I knew it was a typo, just making a joke. Thanks for being here to help us out in situations like this

Hello Reaper421,

did they already tell you what exactly was wrong there with the bank details? From personal experience you can't really do much wrong with IBAN etc. these days.

Best regards,
Poker770

Thanks for the reply, they haven't told me anything yet regarding what went wrong. On (other site) I only had to tell them my Account#, Inst. #, and Transit # and the money was in my bank account in under 24 hours.

Ive sent Poker770 financial s all that + a TON more info that they "needed" and it wouldn't even go through? I don't know what's going on with them, I know its a small cash-out creating this whole situation but Im really glad it's only a small one and Im not waiting on $1000s. And they still haven't told me what even went wrong...

6 days ago:

"Dear _____ ,

Following a recent notification coming from our payment agent, we regret to inform you that your $_______ withdrawal request was not accepted by our electronic bank due to invalid information.

Rest assured that our specialists are currently checking this case. You will be keep you informed as soon as we have any news about this matter.

Thank you for your understanding.
We remain entirely at your service.
Kind regards,
Lucia
Customer Support Poker770"

Yesterday:

"Dear ______,

Thank you for your message!

Please note that our payment agent is in charge with all transactions on
our site, and it decides which payment method is the most efficient for a
correct processing of your well-deserved winnings.

Consequently, there is a standard procedure that needs to be followed and
we can only comply with the requirements imposed by the electronic payment
agent.

Please note that we will get back to your with a precise response as
soon as possible.

For any further assistance, please do not hesitate to contact the
Poker770 Support Team. We are available 24 hours a day, 7 days a week.

Best regards,
Lucia
Customer Support Poker770"


???????????????????????????????????????? ?

GG 'cashout request'

On a side note I was wondering why the Pokernews $25,000 GTD tournament costs $7.70 to enter (makes sense) but the rebuys cost $7.70 also (strange). Only $7.00 of the entry goes to the prize pool but what about the $0.70 per rebuy? Never seen that before, just curious.

Hello there,

I will follow up again with support, no idea

Regarding the PokerNews showdown:

The buy-in is 7.70 + 0.77, so the rebuy is correct with 7.70 and all of that goes to the prizepool.

Best regards,
Poker770

Will you update http://www.poker770.com/en/games-academy/poker-rules and the help file in the software to reflect the actual rake taken? Both state "The rates vary from 0% to 5% of each total pot. We do not charge a rate if the hand ended before the 'flop' cards were dealt ( 'No flop no drop')." but it's 0.01$ per 0.15$ in the pot for some limits.

No it was definitely $7.00 + $0.70 for the initial buy-in + $7.70 per rebuy. I didnt end up playing but I did click REG and check since I was going to (had plans I couldnt miss IF i went deep lol). It's all good though I was just wondering why it was like that since Ive never seen that before. This is a pic of the initial buyin (rebuys were $7.70 as well):

http://img52.imageshack.us/img52/6286/aaaki.png

Also when I first looked and there were 193 registered, the "Total Buy-Ins" equaled = $1351 not $1486.10. Just wondering?

New emails regarding my first withdrawal (account 'verified' long ago):

Number 1:

"Dear _______,

By means of this message, we inform you that your situation is
currently under the attention of our department in charge and we will
get back to you with a detailed response as soon as possible.

We would like to point out that when withdrawal request are concerned,
we need to stick to the procedure imposed by our
payment agent.

For any further assistance, please do not hesitate to contact the
Poker770 Support Team. We are available 24 hours a day, 7 days a week.

Best regards,
Daria
Customer Support Poker770"

Number 2 (??? there wasn't a problem???):

"Dear ______,

We get back to you following new information about the withdrawal
request registered on our site.

After consulting with your Department in charge, we wish to assure you
that the _______ USD winnings have been validated on your account number
__________, so you should be able to cash out this amount in a maximum
delay of 10 working days.

Also, we kindly ask you to check your bank account these next days as
we have received a notification from our bank that you might have
received this amount twice. If this is the case, we would appreciate
it if you can send us an e-mail confirmation, once you receive these
winnings.

Looking forward to hearing from you,
Best regards,
Lauraine"

Well I havent even received it ONCE yet but if I do receive it twice..... I guess that would be fair. I guess maybe I could send it back in like a month or 2 :P


Edit: Thanks poker770 rep, im sure that the only reason they have looked into it is because of your 2nd (or 3rd/4th?) follow up with it all. Thanks for being here for us!

Hi Christian:

One question, what is the difference between "bonus" and "bonus cash" from the vip store?

Thanks.

Well it should definitely not be necessary that I bump this several times to them to see a progress, but I hope this mess is sorted out soon and nobody is perfect

The "bonus" requires a play through to get unlocked (basically similar to a reload bonus) whereas the "bonus cash" is credited directly to your account without any play through requirements, hence the different Point amounts in the store for these items.

Did anyone play and cash in the PokerNews Showdown?

Best regards,
Poker770

Thanks, finally received my money a few days ago (Oct 26th I think) just been too busy to post, but it's all worked out now. Kind of sucks that it was -$20 less than what I cashed out due to "wiring fees" or whatever, Im used to getting a tiny bit extra since I cash out in USD and it's converted to CAD but thats ok

I still think its weird that I got an email saying there was "invalid information" and then suddenly everything went through and they never told me what was wrong or asked for any other info..??

Thanks for talking to them for me though Poker770 rep!